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“Excellent first class hotel” 5 of 5 stars
Review of Grand Fiesta Americana Guadalajara Country Club

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Grand Fiesta Americana Guadalajara Country Club
4.5 of 5 Hotel   |   Av. Americas 1551 Col. Providencia, Guadalajara 44630, Mexico   |  
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Ranked #2 of 114 Hotels in Guadalajara
Certificate of Excellence 2014
Chicago, Illinois
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Excellent first class hotel”
5 of 5 stars Reviewed May 17, 2013

Stayed here for the first time and was completely surprised at how classy this hotel is. Great service from everyone on the hotel staff, a clean, and comfortable room, no problem Wi Fi connections, excellent security, and the restaurant food at breakfast , lunch, and dinner was outstanding. An exquisite first class hotel.

Room Tip: high floor is best choice.
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  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jose Gustavo M, General Manager at Grand Fiesta Americana Guadalajara Country Club, responded to this review, May 27, 2013
Dear Cmbanks

I appreciate your words and I´m glad you had a pleasant experience during your stay.

It will be a pleasure to see you soon in our hotel.

Sincerely
Jose Gustavo Muñoz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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207 reviews from our community

Traveler rating
    142
    44
    13
    5
    3
See reviews for
36
35
12
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Brock
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed May 14, 2013

I recently had the opportunity to stay at the Fiesta Americana Grand Guadalajara Country Club. It is absolutely gorgeous. The rooms are really spacious and the bathrooms are huge! The amenities are exquisite. The breakfast buffet is just superb - they even blend custom juice on the spot. I cannot say enough great things about this property. Go! Stay! Enjoy!

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jose Gustavo M, General Manager at Grand Fiesta Americana Guadalajara Country Club, responded to this review, May 27, 2013
Dear Jolene

Thank you for taking the time to give us your experiences during your stay in our hotel, It was a pleasure to know that you had a pleasant stay.

It will be a pleasure to see you soon in our hotel.

Sincerely Jose Gustavo Muñoz More
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas
Top Contributor
133 reviews 133 reviews
101 hotel reviews
Reviews in 73 cities Reviews in 73 cities
276 helpful votes 276 helpful votes
3 of 5 stars Reviewed May 5, 2013

It was difficult to hear: "pay an extra $30/night on a 2 day stay to get a King Bed on a high floor," when Hilton and Marriott spoil me all over the world. That happens when a person sleeps in a hotel 10 to 15 nights a month.

So I stayed on the 10th floor, with 2 double beds, which were fine. Breakfast was included and was fantastic on the one day I went! The coffee is excellent, as expected for Mexico, but I had to get my own refills a couple of times because the service is overwhelmed when it gets crowded. Didn't bother me, but some people might think it's an issue, so I'll mention it. Too bad that I missed one of the days. they have a full omelet bar and all kinds of fresh items like you would expect at the best hotel buffets in both the USA and in Mexico. The property is new, clean, and very very nice, but a bit expensive.

They are a short walk next door to a nice mall with a lot of great places to eat and shop. It is a very upscale and safe feeling area.

I took away a star for the weak wifi. I should have guessed there would be trouble when they handed me a separate special code, on the second day, for each of my 3 devices: laptop, phone, and reader. Only 1 of the codes was valid, so I used it for my laptop. After midnight, the wifi sped up and I got caught up with work instead of sleep.

At least the wifi and breakfast were included, but I didn't know that until my second day. So, they lose another star. The original, early evening desk person wasn't very fluent, and made it sound like everything was going to be an extra charge. He didn't want to talk about my confirmation details, which were on my iPhone instead of being printed out. No wifi codes at check in. When the nice ladies during the day checked my account, they confirmed that both breakfast and wifi were included, and gave me the wifi codes.

A local client recommended the Fiesta, but I'll be back in a few weeks and plan to try the Westin, which was recommended by another client. Check back later and see my review after I stay there.

If you like my reviews, be sure to check the helpful box below. Thanks!

Room Tip: If you check in late at night, get a Spanish speaker to confirm everything with the desk person for...
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  • Stayed May 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jose Gustavo M, General Manager at Grand Fiesta Americana Guadalajara Country Club, responded to this review, May 14, 2013
Dear Joelinda

It was a pleasure having you as guests, I hope you enjoyed your stay and I want to offer apologies for the inconveniences and hope to see you again at one of the best hotels in Guadalajara


Cordialy
Jose Gustavo Muñoz
General Manager
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Johor Bahru, Malaysia
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
86 helpful votes 86 helpful votes
5 of 5 stars Reviewed May 5, 2013

I'm stayed at this hotel for 24 days and everything was fantastic!
From the day I check-in till the check-out day. Everything was perfect.

Staff - Excellent
Room - Excellent
Breakfast - Good (But need some rotation\enhancement on the menu, for 24 days.. eating the same thing.. changes needed)

Lots of restaurant nearby this hotel - perfect location (10 min. to downtown).

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jose Gustavo M, General Manager at Grand Fiesta Americana Guadalajara Country Club, responded to this review, May 14, 2013
Dear Narikah

Thank you very much for taking the time to answer our survey.
Is gratifying to know your stay was enjoyable, is our primary goal.

It will be a pleasure to welcoming you soon.

Sincerely,
José Gustavo Muñoz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eugene, Oregon
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 29, 2013

I come to GDL once per month. Our company always has us stay here. Excellent hotel, helpful service. The hotel has a good restaurant along with a few others nearby. Taxi straight from the airport about $20 US.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jose Gustavo M, General Manager at Grand Fiesta Americana Guadalajara Country Club, responded to this review, April 30, 2013
Dear Lamb

Thank you very much for taking the time to give us your experiences during your stay in our hotel.
We are happy to know that your stay at our hotel was pleasant and feel that we fulfill our objective.

It will be a pleasure to welcoming you soon.

Sincerely,
José Gustavo Muñoz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leeds
Top Contributor
83 reviews 83 reviews
23 hotel reviews
Reviews in 28 cities Reviews in 28 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed April 18, 2013

Was here at the beginning of April for business and was very impressed, staff were attentive and helpful, room was very nice and spacious, cleaning was gone everyday and to a good standard by friendly maids who were always smiling and said hello. The bar was very nice, i enjoyed sitting in the sun with a beer after work, the gym also had the most wonderful views. There are a few nice restaurants within walking distance, all in all it was a pleasant experience and will be my first choice when staying in Guadalajara.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jose Gustavo M, General Manager at Grand Fiesta Americana Guadalajara Country Club, responded to this review, April 19, 2013
Dear James

Thank you for taking the time to give us your experiences during your stay in our hotel, It was a pleasure to know that you had a pleasant stay.

It will be a pleasure to see you soon in our hotel.

Sincerely Jose Gustavo Muñoz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
skullgrandchild
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 2, 2013

From the time we arrived at the hotel, the staff was very accommodatiing. The room was very nice, good gym facilities, good dining options. The breakfast buffet is expansive and full of variety. I wasn't thrilled with the lunch and dinner menu at the hotel. There is much better food at the outside restaurants. The spa seems to be only have only one employee though she was excellent. I had the best massgage of my life - hats off to Wendy at the spa.

Overall, you won't be disappointed with the service and amenities. Just dine out for lunch and dinner.

Room Tip: Ask for a room on the 17th floor facing the golf course.
See more room tips
  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jose Gustavo M, General Manager at Grand Fiesta Americana Guadalajara Country Club, responded to this review, April 19, 2013
Dear Skullgrandchild

Thank you for taking the time to give us your experiences during your stay in our hotel, It was a pleasure to know that you had a pleasant stay, I will be working on dinner menu .

It will be a pleasure to see you soon in our hotel.

Sincerely Jose Gustavo Muñoz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Fiesta Americana Guadalajara Country Club

Address: Av. Americas 1551 Col. Providencia, Guadalajara 44630, Mexico
Phone Number:
Location: Mexico > Jalisco > Guadalajara Metropolitan Area > Guadalajara
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#1 Family Hotel in Guadalajara
#1 Spa Hotel in Guadalajara
#1 Business Hotel in Guadalajara
#2 Luxury Hotel in Guadalajara
#7 Romantic Hotel in Guadalajara
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Grand Fiesta Americana Guadalajara Country Club 4.5*
Number of rooms: 207
Official Description (provided by the hotel):
Enjoy modern travel luxuries such as a wonderful restaurants and bars, business center, fitness club, spa, free wireless internet and a Fiesta Kids Club. With a unique urban ambiance, grand elegance, expetional service and a friendly staff, our Guualajara hotel and resort is the ideal retreat for business and leisure in Guadalajara, Mexico. ... more   less 
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Also Known As:
Fiesta Americana Grand Guadalajara Country Club Hotel Guadalajara
Fiesta Americana Guadalajara
Guadalajara Fiesta Americana

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