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“Wonderful views--Wonderful Service” 5 of 5 stars
Review of Fiesta Americana Grand Guadalajara Country Club

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Fiesta Americana Grand Guadalajara Country Club
4.5 of 5 Hotel   |   Avenida Americas 1551, Guadalajara 23410, Mexico   |  
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Ranked #5 of 110 hotels in Guadalajara
Little Rock, AR
Contributor
20 reviews 20 reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
“Wonderful views--Wonderful Service”
5 of 5 stars Reviewed March 14, 2013

Due to an overbooking problem, our room was not ready until very late. This was not the fault of the local staff who were so gracious and did everything they could to make up for the oversight. We were given a room that faced the golf course which had an incredible view. They continued to be accommodating for our entire stay of 4 days. The hotel is very cosmopolitan and has a great bar/lounge. The cleaning staff do a superb job and everything I saw was spotless!!

  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jose Gustavo M, General Manager at Fiesta Americana Grand Guadalajara Country Club, responded to this review, March 15, 2013
Dear DLowery

Thank you very much for writing your experiences during your stay in our hotel.
We appreciate your comments as they are helpful to improve our services.

It will be a pleasure to welcoming you soon.

Sincerely,
José Gustavo Muñoz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

139 people have reviewed this hotel

Traveler rating
    85
    35
    11
    5
    3
See reviews for
20
24
7
66
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
1 review
5 of 5 stars Reviewed March 12, 2013 via mobile

All the staff was very polite and helpful. Breakfast outstanding. Perfect location. A taxi station is right outside the hotel. Many good restaurants close by including a movie theatre in the small mall next door to the hotel. The gym facilities were good with a beautiful view of the city. The beauty salon could use full time staff.
Our best hotel choice in Guadalajara.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jose Gustavo M, General Manager at Fiesta Americana Grand Guadalajara Country Club, responded to this review, March 15, 2013
Dear Belatina

Thank you very much for writing your experiences during your stay in our hotel.
We appreciate your comments as they are helpful to improve our services.

It will be a pleasure to welcoming you soon.

Sincerely,
José Gustavo Muñoz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
McAllen, Texas, United States
1 review
5 of 5 stars Reviewed March 11, 2013

fantastic hotel. I have had to travel there nearly 50% of each month for a year !

Hotel staff and group have been fantastic. The hotel is highly recommended. I met Mr. Munoz, a few times and never realized he was the GM of the hotel, as he was personable and very much of the mindset of making me feel comfortable and at “home”.

Room Tip: Hotel staff and group have been fantastic. The hotel is highly recommended. I met Mr. Munoz, a few t...
See more room tips
  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jose Gustavo M, General Manager at Fiesta Americana Grand Guadalajara Country Club, responded to this review, March 12, 2013
Dear Alex S


Thank you for taking the time to give us your experiences during your stay in our hotel, It was a pleasure to meet you and Know that you had a pleasant stay.

It will be a pleasure to see you soon in our hotel.

Sincerely Jose Gustavo Muñoz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tianjin, China
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed March 10, 2013

We went there for a Yucatecan buffet that was written up in La Mural, a GDL newspaper. I even called to confirm, and they told me it was from 2-9. They had brought in a chef from Merida and were calling it "sabores de Yucateca." There was NO buffet, but they seated us ans showed us the Yucatecan menu, so we stayed. Well, they had 1 out of evry 10 items. Our plato fuerte came with only some carnitas of pork, nothing as described, etc. We ate 3 things. Service was terrible. It took 1/2 hour to get the soup. I normally evaluate restaurants and include the good, but the only good this time was the view onto the trees.

Room Tip: Don't sit down if there isn't a buffet
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  • Stayed March 2013, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jose Gustavo M, General Manager at Fiesta Americana Grand Guadalajara Country Club, responded to this review, March 11, 2013
Dear Ginny46

Thank you for taking the time to give us your experiences in the restaurant, I´m very sorry about service and misunderstood with the buffet, I´ll be working hard to resolve this issues.

It will be a pleasure to see you soon in our hotel.

Cordially
Jose Gustavo Muñoz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mexico City, Mexico
Top Contributor
91 reviews 91 reviews
35 hotel reviews
Reviews in 31 cities Reviews in 31 cities
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed March 5, 2013

well located and closed to good restaurants and entertainment, this hotel make the perfect spot for the traveling business person. He rooms are spacious and well equipped, and the gym on the 18th floor is fantastic with a great view of the city. the people are well mannered and very helpful. The rooms don't have great isolation, so you'll hear everything from the room besides yours. It's the only thing I didn't like about it. Also, get a room facing south, the ones facing north get a lot of noise from a parking lot ramp at the bottom, so go south and high.

Room Tip: get a room facing the south and the higher you can. the bottom floors have a lot of noise from the p...
See more room tips
  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jose Gustavo M, General Manager at Fiesta Americana Grand Guadalajara Country Club, responded to this review, March 7, 2013
Dear CeltaR

Thank you for taking the time to give us your experiences during your stay in our hotel, I´ll take care about noises and hope this will be resolved soon,
It will be a pleasure to see you soon in our hotel.

Sincerely

Jose Gustavo Muñoz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed March 1, 2013

I have stayed at this hotel twice in the last month and have found the service excellent, the rooms spacious and clean. I would suggest signing up for their rewards program as it gives you some good benefits. I would highly recommend.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jose Gustavo M, General Manager at Fiesta Americana Grand Guadalajara Country Club, responded to this review, March 5, 2013
Dear Mr Matt H NY

Thank you very much for taking the time to answer our survey.
We appreciate your comments as they are helpful to improve our services.

It will be a pleasure to welcoming you soon.

Sincerely,
José Gustavo Muñoz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lubbock, Texas
1 review
5 of 5 stars Reviewed February 27, 2013

I recently stayed at the Fiesta Americana Grande in Guadalajara. Every aspect including the service, my room, the restaurant and bar was wonderful. I stayed in the hotel when it first opened in 2007 and did not see a sign of the hotel aging. The spa is great and the workout room has a great view. I highly recommend this hotel.

Room Tip: The Fiesta Rewards rooms are a great value.
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  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jose Gustavo M, General Manager at Fiesta Americana Grand Guadalajara Country Club, responded to this review, March 5, 2013
Dear Miss Deborah F

Thank you very much for writing your experiences on the hotel.
We appreciate your comments as they are helpful to improve our services.

It will be a pleasure to welcoming you soon.

Sincerely,
José Gustavo Muñoz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Fiesta Americana Grand Guadalajara Country Club

Also Known As:
Fiesta Americana Grand Guadalajara Country Club Hotel Guadalajara
Fiesta Americana Grand Guadalajara Country Club Hotel
Fiesta Americana Guadalajara
Guadalajara Fiesta Americana
Address: Avenida Americas 1551, Guadalajara 23410, Mexico
Phone Number:
Location: Mexico > Jalisco > Guadalajara Metropolitan Area > Guadalajara
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#2 Luxury Hotel in Guadalajara
#3 Business Hotel in Guadalajara
#4 Family Hotel in Guadalajara
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Fiesta Americana Grand Guadalajara Country Club 4.5*
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