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“Wonderful service” 5 of 5 stars
Review of Fiesta Americana Grand Guadalajara Country Club

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Fiesta Americana Grand Guadalajara Country Club
4.5 of 5 Hotel   |   Av. Americas 1551 Col. Providencia, Guadalajara 44630, Mexico   |  
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Ranked #2 of 115 Hotels in Guadalajara
1 review
“Wonderful service”
5 of 5 stars Reviewed March 12, 2013 via mobile

All the staff was very polite and helpful. Breakfast outstanding. Perfect location. A taxi station is right outside the hotel. Many good restaurants close by including a movie theatre in the small mall next door to the hotel. The gym facilities were good with a beautiful view of the city. The beauty salon could use full time staff.
Our best hotel choice in Guadalajara.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jose Gustavo M, General Manager at Fiesta Americana Grand Guadalajara Country Club, responded to this review, March 15, 2013
Dear Belatina

Thank you very much for writing your experiences during your stay in our hotel.
We appreciate your comments as they are helpful to improve our services.

It will be a pleasure to welcoming you soon.

Sincerely,
José Gustavo Muñoz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

183 reviews from our community

Traveler rating
    126
    37
    13
    4
    3
See reviews for
27
35
9
89
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
McAllen, Texas, United States
1 review
5 of 5 stars Reviewed March 11, 2013

fantastic hotel. I have had to travel there nearly 50% of each month for a year !

Hotel staff and group have been fantastic. The hotel is highly recommended. I met Mr. Munoz, a few times and never realized he was the GM of the hotel, as he was personable and very much of the mindset of making me feel comfortable and at “home”.

Room Tip: Hotel staff and group have been fantastic. The hotel is highly recommended. I met Mr. Munoz, a few t...
See more room tips
  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jose Gustavo M, General Manager at Fiesta Americana Grand Guadalajara Country Club, responded to this review, March 12, 2013
Dear Alex S


Thank you for taking the time to give us your experiences during your stay in our hotel, It was a pleasure to meet you and Know that you had a pleasant stay.

It will be a pleasure to see you soon in our hotel.

Sincerely Jose Gustavo Muñoz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tianjin, China
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed March 10, 2013

We went there for a Yucatecan buffet that was written up in La Mural, a GDL newspaper. I even called to confirm, and they told me it was from 2-9. They had brought in a chef from Merida and were calling it "sabores de Yucateca." There was NO buffet, but they seated us ans showed us the Yucatecan menu, so we stayed. Well, they had 1 out of evry 10 items. Our plato fuerte came with only some carnitas of pork, nothing as described, etc. We ate 3 things. Service was terrible. It took 1/2 hour to get the soup. I normally evaluate restaurants and include the good, but the only good this time was the view onto the trees.

Room Tip: Don't sit down if there isn't a buffet
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  • Stayed March 2013, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jose Gustavo M, General Manager at Fiesta Americana Grand Guadalajara Country Club, responded to this review, March 11, 2013
Dear Ginny46

Thank you for taking the time to give us your experiences in the restaurant, I´m very sorry about service and misunderstood with the buffet, I´ll be working hard to resolve this issues.

It will be a pleasure to see you soon in our hotel.

Cordially
Jose Gustavo Muñoz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mexico City, Mexico
Top Contributor
91 reviews 91 reviews
35 hotel reviews
Reviews in 31 cities Reviews in 31 cities
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed March 5, 2013

well located and closed to good restaurants and entertainment, this hotel make the perfect spot for the traveling business person. He rooms are spacious and well equipped, and the gym on the 18th floor is fantastic with a great view of the city. the people are well mannered and very helpful. The rooms don't have great isolation, so you'll hear everything from the room besides yours. It's the only thing I didn't like about it. Also, get a room facing south, the ones facing north get a lot of noise from a parking lot ramp at the bottom, so go south and high.

Room Tip: get a room facing the south and the higher you can. the bottom floors have a lot of noise from the p...
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  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jose Gustavo M, General Manager at Fiesta Americana Grand Guadalajara Country Club, responded to this review, March 7, 2013
Dear CeltaR

Thank you for taking the time to give us your experiences during your stay in our hotel, I´ll take care about noises and hope this will be resolved soon,
It will be a pleasure to see you soon in our hotel.

Sincerely

Jose Gustavo Muñoz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed March 1, 2013

I have stayed at this hotel twice in the last month and have found the service excellent, the rooms spacious and clean. I would suggest signing up for their rewards program as it gives you some good benefits. I would highly recommend.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jose Gustavo M, General Manager at Fiesta Americana Grand Guadalajara Country Club, responded to this review, March 5, 2013
Dear Mr Matt H NY

Thank you very much for taking the time to answer our survey.
We appreciate your comments as they are helpful to improve our services.

It will be a pleasure to welcoming you soon.

Sincerely,
José Gustavo Muñoz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lubbock, Texas
1 review
5 of 5 stars Reviewed February 27, 2013

I recently stayed at the Fiesta Americana Grande in Guadalajara. Every aspect including the service, my room, the restaurant and bar was wonderful. I stayed in the hotel when it first opened in 2007 and did not see a sign of the hotel aging. The spa is great and the workout room has a great view. I highly recommend this hotel.

Room Tip: The Fiesta Rewards rooms are a great value.
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  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jose Gustavo M, General Manager at Fiesta Americana Grand Guadalajara Country Club, responded to this review, March 5, 2013
Dear Miss Deborah F

Thank you very much for writing your experiences on the hotel.
We appreciate your comments as they are helpful to improve our services.

It will be a pleasure to welcoming you soon.

Sincerely,
José Gustavo Muñoz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed February 26, 2013 via mobile

I've stayed multiple times at the Fiesta and the service is always impeccable. Great turn down service as well. The facility is secure feeling, very clean and we'll maintained. The food in the restaurant is good which is nice at the end of a long day if you don't feel like going out.

Location is decent as you are on a lively street with many restaurant and a few shopping options.

I was really disappointed with the in-room wifi. I would lose my signal just walking around the room.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jose Gustavo M, General Manager at Fiesta Americana Grand Guadalajara Country Club, responded to this review, March 5, 2013
Dear Eavanator

Thank you very much for writing your experiences on the hotel.
We appreciate your comments as they are helpful to improve our services.

It will be a pleasure to welcoming you soon.

Sincerely,
José Gustavo Muñoz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fiesta Americana Grand Guadalajara Country Club

Address: Av. Americas 1551 Col. Providencia, Guadalajara 44630, Mexico
Phone Number:
Location: Mexico > Jalisco > Guadalajara Metropolitan Area > Guadalajara
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#1 Business Hotel in Guadalajara
#1 Spa Hotel in Guadalajara
#2 Family Hotel in Guadalajara
#2 Luxury Hotel in Guadalajara
#5 Romantic Hotel in Guadalajara
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Fiesta Americana Grand Guadalajara Country Club 4.5*
Number of rooms: 207
Official Description (provided by the hotel):
Enjoy modern travel luxuries such as a wonderful restaurants and bars, business center, fitness club, spa, free wireless internet and a Fiesta Kids Club. With a unique urban ambiance, grand elegance, expetional service and a friendly staff, our Guualajara hotel and resort is the ideal retreat for business and leisure in Guadalajara, Mexico. ... more   less 
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Also Known As:
Fiesta Americana Grand Guadalajara Country Club Hotel Guadalajara
Fiesta Americana Guadalajara
Guadalajara Fiesta Americana

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