My husband and I stayed at this hotel after reading such great reviews on it. Indeed the hotel is nice and clean but here's what went down during our stay. 1. We never got a key to our room as they couldn't find a spare (the previous guest took his) and we had to wait for the one person on hotel duty to be available to give us access to our room every single time. 2. First day of our stay: party on the rooftop - as loud as can be in every area of the hotel, especially in our room. 3. The second day of our stay, the power went out and the power was also connected to the water supply. No power, no water. Just in time for getting ready for dinner. We complained and were offered 25% our total stay. We took it and had a late dinner at the hotel once the power was restored. The 25% discount was extended for our dinner as agreed. 4. Next morning, no water anywhere in the hotel just in time for check out. We complained again and were offered a free night stay which we couldn't accept as we wouldn't be staying in town much longer. So I requested they credit us for one night from our current stay. They declined and offered a 50% of our stay instead (which technically would have been the same as we stayed 2 nights) so we accepted. Upon check out, we were told that the 50% was only applicable to the dinner the night before, so all they did was give us an extra 25% of our dinner. The discount offered for the stay was completely dismissed (no 25%, no 50%). We were forced to leave the hotel without showering as we needed to make a flight. we waited for a couple hours and nothing was restored. The one person on duty (remember they only have one person on hotel duty at a time) was completely nervous about to have a breakdown over the situation so we couldn't really argue with her. 5. Not one person with authority or in management was available during the whole weekend crisis or to answer any complains for that matter 6. No contingency plan for these issue (no generator?) 7. No quick resolution or accommodation to these issues 8. False promises to customers 9. To date, no one has responded to my written complaint and it's been over three weeks. 10. Did I mention there was a party the second night as well. Loud, loud, loud...
No good room while there is a party
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.