We staid for one night at the Clarum 101 this last Thursday and found it to be very different to other hotels we have staid before. It was a house that was turned into a very modern boutique hotel. The rooms are very clean, bed is very comfortable and dinner was stupendous. Hotel is quiet and has a great location.

Thanks guys for making our stay memorable.

Felicidades desde Tijuana.

My husband and I stayed at this hotel after reading such great reviews on it. Indeed the hotel is nice and clean but here's what went down during our stay. 1. We never got a key to our room as they couldn't find a spare (the previous guest took his) and we had to wait for the one person on hotel duty to be available to give us access to our room every single time. 2. First day of our stay: party on the rooftop - as loud as can be in every area of the hotel, especially in our room. 3. The second day of our stay, the power went out and the power was also connected to the water supply. No power, no water. Just in time for getting ready for dinner. We complained and were offered 25% our total stay. We took it and had a late dinner at the hotel once the power was restored. The 25% discount was extended for our dinner as agreed. 4. Next morning, no water anywhere in the hotel just in time for check out. We complained again and were offered a free night stay which we couldn't accept as we wouldn't be staying in town much longer. So I requested they credit us for one night from our current stay. They declined and offered a 50% of our stay instead (which technically would have been the same as we stayed 2 nights) so we accepted. Upon check out, we were told that the 50% was only applicable to the dinner the night before, so all they did was give us an extra 25% of our dinner. The discount offered for the stay was completely dismissed (no 25%, no 50%). We were forced to leave the hotel without showering as we needed to make a flight. we waited for a couple hours and nothing was restored. The one person on duty (remember they only have one person on hotel duty at a time) was completely nervous about to have a breakdown over the situation so we couldn't really argue with her. 5. Not one person with authority or in management was available during the whole weekend crisis or to answer any complains for that matter 6. No contingency plan for these issue (no generator?) 7. No quick resolution or accommodation to these issues 8. False promises to customers 9. To date, no one has responded to my written complaint and it's been over three weeks. 10. Did I mention there was a party the second night as well. Loud, loud, loud...

I visited this Hotel during a business trip at Guadalajara and the first thing I liked was that it does not even look like a Hotel, is a De luxe property among a residential neighborhood. Centrally located and it has all the conveniences we were looking for. We stayed during 3 nights, and the staff was always helpful, the Restaurant was a pleasent surprise, excellent atmosphere and great food. We will definitely go back.

My colleague and I went out to dinner with some local friends and when we returned the hotel staff we found that the hotel staff had cleaned up the room, left some candies and water, and some other accents to the room. It was clear they were expecting that we might bring our friends back to the room as guests and they prepared for it. That was a really impressive highlight of an overall great stay. Alejandro and Rogelio were very friendly and helpful.