Where to start...Well from the get-go customer service was top notch. The parking lot attendant was there right away to meet us at our taxi and help us with our bags. First impression of the hotel, very beautiful and elegant decor. The young lady at the reception desk was really nice and greeted us with a smile. Check-in was super fast and uncomplicated, even though check-in isn't until 2pm, they allowed us to check-in right as we got there, which was around 1230pm. They helped us with our bags up to our room on the fifth floor, and they gave us a map of the area. One thing that struck me as different was they're way of conserving energy. The door key card that is used to open the door, is also what keeps the electricity on in the room. There is a little slot that the card slides into once you open the door right inside the door and once it's in, the electricity to the room comes on. You remove the card as you leave your room, all the electricity in the room turns off. That means no a/c, no tv, nada. Which is fine by me unless you want to leave Casper the friendly ghost watching tv. I do not believe there is a pool or fitness center at this hotel, but I did not ask. Not a deal breaker for me personally.
The rooms are wonderfully decorated, very spacious. We got the 2 bed and I absolutely love the fact that there is no carpet anywhere in this hotel. All very beautiful tile, which to me is automatically equal to a cleaner hotel. No funky smells. As far as the claim I've been seeing about noise problems, I personally did not experience any issues in regards to noise. We were lucky enough to get a room at the end of the hallway, and we never heard any activity outside our door. They had complimentary water for us. Beds are a bit firm, but I slept quite comfortably the whole time. The bathroom was very clean, had only a shower stall, no tub. But the shower stall was so roomy, hate feeling cramped when I'm showering. Internet service was OK, not the greatest, but had a decent connection most of the time. We did not have the chance to eat at the hotel restaurant, maybe next time. The location of the hotel is within a few blocks of the city downtown area. You can see in one of my photos that the cathedral is visible from one of the windows. Very good location, not noisy at all. Around the corner there area a couple of places to eat, a taco stand and a torta stand. Also an Oxxo right across the street or if you prefer a 7-Eleven right around the corner. Very convenient for those late night snacks. I felt it a pretty safe neighborhood. I actually left at 2am one night to go to the Oxxo and didn't see anything shady. If you're up for a walk, San Juan de Dios, the huge market is withing walking distance, I walked there and back, but it is quite a trek, just forewarning you.
Checkout is at 1pm, but since our flight wasn't leaving until nearly 5pm, I asked the young lady at the front desk if it would be possible to checkout at 2pm, and she was more than happy to let us stay an extra hour. And just like when we arrived, the parking lot attendant swiftly flagged down a cab for us to the airport. Was very happy with my stay at this hotel, and will definitely bee staying here again on a future visit to Guadalajara. Highly recommend this hotel, great quality, excellent service.