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“Disappointing service” 3 of 5 stars
Review of Meson Ejecutivo Hotel

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Meson Ejecutivo Hotel
3.0 of 5 Hotel   |   Av Mexico 2747, Guadalajara 44690, Mexico   |  
Hotel amenities
Ranked #66 of 115 Hotels in Guadalajara
Guadalajara, Mexico
Top Contributor
96 reviews 96 reviews
29 hotel reviews
Reviews in 44 cities Reviews in 44 cities
69 helpful votes 69 helpful votes
“Disappointing service”
3 of 5 stars Reviewed February 14, 2014

Check in was fast and easy so as far as staff goes that was fine and the bell boy was very helpful and told us things about the hotel on the way to our room. The room was fine. I tried the phone to get some glasses, ice and another towel. It was one of those phones that had buttons for room service and maids service etc. No one ever picked up the phone. I ended up going down to reception to ask for these things and even now I am still waiting?!?!?

  • Stayed February 2014, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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29 reviews from our community

Traveler rating
    4
    13
    8
    2
    2
See reviews for
4
2
4
13
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
1 review
1 of 5 stars Reviewed September 2, 2013 via mobile

A very bad stay here,very small room.and breakfast coupon just give you a coffee and a juice.restaurant make the food very insipid。bad luck to choose this hotel,bad luck.非常不好的酒店,房间小,走廊拥挤,早餐券只有一杯咖啡一杯果汁,其他的需要另付。酒店餐馆的东西特别难吃,连房间的水都收钱。下次不会再住这里。

Stayed September 2013, traveled on business
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GREAT FALLS
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed May 28, 2013

A six day stay that will have a negative memorable effect. Starting with plumbing problems, plugged up toilets, brown water on the shower due to a broken pipe, more than three days without Internet and poor service that defies good business logic. The rooms are antiquated (I had a "superior" room) and very small by all accounts, small tube TV with an old remote whose letters/numbers could not be read. The room phone lacked labels and no user instructions were available for use. The beds had a rubber lining that reflects the heat and makes for a very uncomfortable "hot" sleep.This hotel does not cater to tourists - just Mexicans. Their English is very poor and service in the restaurant is hard to get. The food is mediocre and expensive if you can wait at least 30-45 minutes to be served. The entrance to the hotel is in a main thoroughfare with poor access to the front hotel entrance. Hotel signs on the exterior are laughable as they show four stars when they should be a one star. I would highly recommend staying away from this hotel as there are many other fine choices in the area, including next door.

Room Tip: /Again, stay away from Meson Ejecutivo.
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  • Stayed May 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mexico City
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 19, 2013

I visited Meson Ejecutivo to attend to some business meetings in Guadalajara, Mexico. For a couple of reasons, I had to work from the hotel during most of my time in Guadalajara... and had to change room and this was the only problem I had: My first room was ok, but the second was a smoking room, smelling strong smoke. I asked to change room and they promptly changed for another good room. Rooms were good and decently equipped.

One thing that I really liked was their service regarding Internet connectivity. I had a couple of audio and video conference calls. And finding good Internet connectivity in many hotels in Mexico (maybe around the world!) is not an easy task. There were problems with their Cisco Infrastructure, but they promptly solved I didn't loose any meetings/ conference calls. Only thing that I would add is that there was no cable (Ethernet) connection available in the room.

The overall for the value was good. Service staff was kind and responsive. Restaurant was good too.

I would recommend the hotel for the value.

Room Tip: Ask for a non-smoking room and with "good Internet service" to assure good WIFI signal.
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  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Mississauga, Canada
Top Contributor
81 reviews 81 reviews
37 hotel reviews
Reviews in 46 cities Reviews in 46 cities
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed March 11, 2012 via mobile

Had a great stay here. The staff were great. I needed some medical advice and the staff were so helpful in connecting me with an English speaking doctor. The food was great and there is a great exercise area as well also good Internet service.

  • Stayed February 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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guadalajara
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed March 4, 2009

I have been staying at the Meson Ejecutivo over the last 4 years, i cant complaint about the food since i have never eaten at the hotel. with so many tasty restaurants around the area i am always searching for my next great dinner in guadalajara. The hotels location is perfect. The gallerias mall is 15 minutes away, there is a ice skating arena 1 block away. Italian restaurant/argentinian/ a couple of other fancy restaurants that you can walk to or take a taxi. The staff at the hotel are very friendly and makes your stay a pleasure. (Javier the reservation manager always goes above and beyond) They recently added some suites and the non smoking floors are non smoking. the internet/office area is open 24 hours. starbucks 2 minute by car. I always look forward to arriving at the Meson Ejecutivo. give it a try.

  • Stayed February 2009, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
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Arizona
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed January 13, 2009

This hotel is definitely Mexican style, and not in the good way. First, the no smoking areas reeked...lots of people smoking and walking around with their cigarettes.

Restaurant service...not really. Breakfast was not ready on time, even though several staff members were standing round chatting with one another. When I approached them, after waiting about 15 minutes and not even being acknowledged, they said all the right things. Then, guess what. Nothing happened.

About 20 minutes after I got there another traveller arrived. He had reached the point of bringing his own cereal, and said that every morning it was the same story.

When the food finally started appearing, it was excellent. The service never appeared.

My room was well appointed and clean, but very noisy as it faced the street. I was on the first floor, so staff conversations were audible from the reception area below, and the smoke smell actually woke me up around 3 AM. I couldn't determine where it was coming from; maybe the HVAC vents.

  • Liked — room was very pretty
  • Disliked — even on no smoking floor, could smell the smoke
  • Stayed June 2008, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Meson Ejecutivo Hotel

Address: Av Mexico 2747, Guadalajara 44690, Mexico
Location: Mexico > Jalisco > Guadalajara Metropolitan Area > Guadalajara
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service
Hotel Style:
Ranked #66 of 115 Hotels in Guadalajara
Price Range (Based on Average Rates): $
Hotel Class:3 star — Meson Ejecutivo Hotel 3*
Number of rooms: 50
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