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“Decent hotel. Clean and mostly up to very good American standards ” 4 of 5 stars
Review of Hampton Inn by Hilton Guadalajara/Expo

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Hampton Inn by Hilton Guadalajara/Expo
3.0 of 5 Hotel   |   Av. De las Rosas No. 3030 & Av. Lope, Guadalajara 44500, Mexico   |  
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Ranked #4 of 114 Hotels in Guadalajara
Portland, Oregon
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
7 helpful votes 7 helpful votes
“Decent hotel. Clean and mostly up to very good American standards ”
4 of 5 stars Reviewed 3 weeks ago

From the airport shuttle ride to check-in and up the elevator, everything was very nice and clean and safe. The room is good quality and clean and spacious. No foul odors and well lit. There is a nice TV with good channels and plenty of wall plugins. The Wi-Fi is stable and fast enough for most things.
The mattress is lacking in quality and outside highway noise is noticeable at night. There is nothing inspiring or offensive about the style of the place.
Overall it is a sure bet to be good but not great.

Stayed August 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Torre C, Director General at Hampton Inn by Hilton Guadalajara/Expo, responded to this review, 4 days ago
Dear Guest,

Allow me to express my sincere gratitude for the time invested in providing your feedback regarding our hotel. I feel very pleased knowing you were able to enjoy our service, location and comfort. We work in every detail, to make your next stay even more enjoyable.

We would be pleased to have you back on your next visit to Guadalajara.

Best regards and many thanks,

Juan Carlos Mondragón C.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

157 reviews from our community

Traveler rating
    94
    54
    8
    1
    0
See reviews for
34
15
8
91
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
1 review
5 of 5 stars Reviewed July 31, 2014

We stayed at Hampton Inn Guadalajara Expo, from July 28 to July 31st.

Great hotel, excellent service, ALL the staff is friendly and always happy to help and exceed your expectations.

The FREE breakfast is great, the free wifi works perfectly.

Rooms are nice and clean, maybe the AC is a little noisy, but overall we liked everything.

Room Tip: We booked the Jr Suite is spacious !
See more room tips
  • Stayed July 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Torre C, General Manager at Hampton Inn by Hilton Guadalajara/Expo, responded to this review, August 1, 2014
Dear Guest:

Thank you for taking the time to provide your feedback regarding our hotel, I feel very pleased knowing you could enjoy our service, location and comfort, but above all I am happy to hear that our teammates made you feel so good.

I’d be delighted to shake hands with you on your next visit to this your home Hampton Inn by Hilton Guadalajara Expo.
Sincerely,


Juan Carlos Mondragon C.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tucson, Arizona
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 28, 2014

I stayed at this property from July 24 to 27 and completely loved it.
Location is great, amenities and services as well. The staff is so friendly and helpful.
Rooms are so nice, the size is very decent, so clean and quiet.
Just 20 minutes away from the airport and a lot of things to do near the hotel.

  • Stayed July 2014, traveled solo
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Torre C, General Manager at Hampton Inn by Hilton Guadalajara/Expo, responded to this review, July 29, 2014
Dear Guest:

Thank you for taking the time to provide your feedback regarding our hotel, I feel very pleased knowing you could enjoy our service, location and comfort.

I hope the rest of your trip to Guadalajara was most enjoyable.

I’d be delighted to shake hands with you on your next visit to this your home Hampton Inn by Hilton Guadalajara Expo.

Best regards,

Juan Carlos Mondragon C.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 24, 2014

This hotel is extremely clean, well kept, and loaded with friendly staff. It's not RIGHT in the middle of the city center, but it's still very close to basically anything you could need. Right across the street is a supermarket, which comes in handy. Short cab ride from countless restaurants, night clubs, etc. I would recommend not using the hotel for cab service, as this was 10x slower than just walking outside and flagging down a cab driver in 1 minute or less.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Torre C, General Manager at Hampton Inn by Hilton Guadalajara/Expo, responded to this review, July 25, 2014
Dear Guest:

Thank you for taking the time to provide your feedback regarding our hotel, I feel very pleased knowing you could enjoy our service, location and comfort, but above all I am happy to hear that our teammates made you feel so good.

I’d be delighted to shake hands with you on your next visit to this your home Hampton Inn by Hilton Guadalajara Expo.
Sincerely,


Juan Carlos Mondragon C.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mission, Texas, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 22, 2014

Excellent service, great location, excellent hotel in general. I will said that next time I am around this area my first hotel selection will be the Hampton Inn Guadalajara/ Expo. It is a very comfortable hotel, not noise, with an excellent location, very good value-service ratio, etc. I will highly recommend this hotel.

  • Stayed July 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Torre C, General Manager at Hampton Inn by Hilton Guadalajara/Expo, responded to this review, July 25, 2014
Google Translation
Estimado Huésped,

De parte de todo el equipo de Hampton Inn Guadalajara Expo, le agradecemos por sus comentarios, nos motiva mucho el saber que tuvo una estancia placentera con nosotros.

Espero de verdad que la próxima vez que visite esta su casa, nos podamos saludar personalmente.

Atentamente
Lic. Juan Carlos Mondragón
Director General
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed June 25, 2014

I used to stay at more expensive bigger hotels in my trips to Guadalajara, however, I changed to the Hampton Inn as it is well located. It is new, fresh and well kept. All rooms are non smoking-- this is a big reason why I choose it. It is CLEAN and smells clean! It is non-pretentious and has all the conveniences that I need as a business traveler. Breakfast is excellent. Fitness room is very nice. Internet access great. Good value with everything you need. The staff is wonderful and has come to my rescue when I have needed. Only potential disadvantage is that it has no restaurant, so you have to drive to a restaurant if you would like to have a nice meal. However, it is walking distance from a Supermarket and a couple of small eateries, which makes it extra convenient.

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Torre C, Gerente at Hampton Inn by Hilton Guadalajara/Expo, responded to this review, June 26, 2014
Dear Guest,

Let me express my sincere thanks for your feedback and for the time spent in sending your opinion. We are pleased that you gave to our hotel a high score and you liked the comfort and location of Hampton Inn Guadalajara EXPO.

We don’t have restaurant because the concept of the hotel is not a Full Service, we included the basic services as breakfast, internet, parking and others.

Thank you for your preference and will be a pleasure to have you again in our hotel, I remain at your service.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 12, 2014

A great experience in Guadalajara! Being able to book free transportation around the city was a great benefit of staying here! The location is very convenient to the Guadalajara Expo. There are supermarkets nearby and a nice little restaurant down the street - Chai. Free beer in the evening in the lobby. Nice breakfast in the morning....loved the mango yogurt!

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Torre C, Manager at Hampton Inn by Hilton Guadalajara/Expo, responded to this review, June 13, 2014
Dear Guest,

Thanks for taking the time to provide your feedback regarding our hotel, I'm so glad to know
that you could enjoy our service, location and comfort, but above of all I´m happy to hear that our teammates make you felt so good.

Hope to see you next time that you stay at the Hampton Inn by Hilton Guadalajara Expo. We really appreciate your review on Tripadvisor.

Sincerely,


Juan Carlos Mondragon C.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn by Hilton Guadalajara/Expo

Address: Av. De las Rosas No. 3030 & Av. Lope, Guadalajara 44500, Mexico
Phone Number:
Location: Mexico > Jalisco > Guadalajara Metropolitan Area > Guadalajara
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 114 Hotels in Guadalajara
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hampton Inn by Hilton Guadalajara/Expo 3*
Official Description (provided by the hotel):
Welcome to our Hampton Inn by Hilton Guadalajara/Expo hotel. Our inviting hotel, just a five-minute drive from Expo Guadalajara, features a free hot breakfast and transportation to the Miguel Hidalgo y Costillo International Airport (GDL) and the local area. This hotel is situated on Lopez Mateos Avenue, Colonio Chapalita, one of Guadalajara's most scenic communities. Walk to the city's most fashionable restaurants, bars and coffee shops, or travel 20 minutes to discover the cultural attractions of downtown. Our Hampton Inn by Hilton Guadalajara/Expo hotel has everything you need to enjoy your time away from home. Start your day right with Hampton's free hot breakfast. Even if you're in a rush, simply grab one of our free Hampton On the Run(R) breakfast Bags, available Monday through Friday. Re-energize with a workout in the modern fitness center or simply relax on the hotel terrace. Catch up with work in the free business center and enjoy free high-speed internet access throughout the hotel. Meet with friends and enjoy free coffee or tea and casual conversation in our hotel lobby, or retire to a comfy guest room and unwind on a clean and fresh Hampton bed™. Use the handy lap desk to work from the comfort of your bed or simply relax and watch TV. ... more   less 
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