I stayed last week from Sunday to Thursday and it was perfectly fine. I spent a little extra to upgrade to a Jr. Suite in the Executive area (room 1701) and it was bright and modern and well worth the minor upgrade charge per night. Large master with TV, very big bathroom with a huge soaker tub, a large walk-in Shower with two shower heads and a large closet. There was a separate living room and big desk to work at. My bed had lots of plugins for my electronics. The decor was white with a splash of colour. I faced west and could see a beautiful sunset each night. Bed was comfy and they even brought the requested foam pillows. The secret seems to be to get on the 17th floor or above as my co-workers were on lower floors and did not have as nice of a room as they had not been remodeled yet.
One side note: put your chain on at night (I know -seems obvious). One of my co-workers did not and had a maid (or one that looked like a maid) use her pass key to enter his room in the middle of the night. She clearly did not expect him there. There was no valid reason I could think of for an employee to just walk into a room without knocking in the middle of the night. Very suspcicious in my opinion, but he does not speak Spanish and so she may have said something to explain her presence at the time that he did not understand. When he reported this the next day it did not seem concerning to the front desk staff, so I am not sure if anything was done about that.
Staff was wonderful. They had a great buffet breakfast. don't miss the papaya and pinapple - so sweet and fresh. The chilaquiles were great as well.
Room service was prompt and the food was tasty. Don't miss the tacos Dorados. I actually received my wakeup call as requested.
Overall I would definitely stay there again on my next trip to GDL.
Don't miss El Sacramonto restaurant - easily my favourite meal of the trip. It is an eclectic place with very very good gourmet food, beautifully presented. Excellent service. terrific price ( 4 of us with appies, main course, 2 tequilas and one main desert came to around $100USD. If you want a real Mexican dinner (not Tex-Mex), this is a wonderful and charming place.