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“A week in Paradise” 5 of 5 stars
Review of Villa Ganz

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Villa Ganz
4.0 of 5 Hotel   |   Lopez Cotilla 1739 | Col. Lafayette, Guadalajara 44140, Mexico   |  
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Hotel amenities
Ranked #1 of 114 Hotels in Guadalajara
Certificate of Excellence 2014
1 review
“A week in Paradise”
5 of 5 stars Reviewed 2 weeks ago

I loved my eight-day stay in Villa Ganz: exceptional service, a beautiful house with great ambiance, excellent food served in a tropical garden.

I highly recommend Villa Ganz for business and couples.

A romantic oasis in the big city of Guadalajara.

Room Tip: Rooms on the garden are great.
See more room tips
  • Stayed March 2015, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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198 reviews from our community

Traveler rating
    175
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
galveston, texas
Top Contributor
164 reviews 164 reviews
39 hotel reviews
Reviews in 62 cities Reviews in 62 cities
155 helpful votes 155 helpful votes
2 of 5 stars Reviewed 2 weeks ago

POSITIVES - The Villa's employees were very nice to us. They helped with cabs, luggage and restaurant recs. We liked the people. And we liked our room #15 " called Susanna San Juan" which was well appointed. Also, the back patio is lovely with flowers and plants.

NEGATIVES - the Villa - through no fault of their own, is noisy. Here's what I mean:
1. There is major high rise apartment building just beginning construction next door. By next door, I mean 10 feet from the hotel's outer walls. Big earth movers and dump trucks make the area dusty and dirty. The quiet tranquil back patio is quiet no more, at least during the daylight hours. Construction started in March 2015 and will likely continue into 2016.
2. As buses and big trucks pass the Villa on Lopez Cotilla Avenue, the floors in our room vibrated. I asked the front desk manager if these were minor earthquakes and he explained that traffic caused this vibration. This is surprising and was disconcerting.
3. Stone floors throughout Villa Ganz make sure that sound such as slamming metal doors and moving furniture in distant rooms can be heard in your room.
4. Next door - on the other side, a small cantina called Buffalo plays music at night and this could be an issue if your room borders the cantina.

To combat the noise, we cranked up the AC to "high" and used a sound machine to drown out the unwanted distractions at night.

Also, we thought the breakfast was poor. On day one, we were served two toast slices and one stale muffin (awful) and fresh fruit (great). Our eggs order was poorly prepared and inedible. After day one, we went to Starbucks.

In summary, there are real noise issues at the Villa - issues that are beyond their control. It does not make me happy to point this out as the employees were so very nice.

Room Tip: we stayed in room 15
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  • Stayed April 2015, traveled as a couple
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sally_Rangel, Director General at Villa Ganz, responded to this review, 2 weeks ago
Dear Mr. GalvestonJT,

…”Yes it is true: we are suffering from the effects of a construction site next door. (noise and occasional vibration during the day time). The developer advised that this will last for approximately two months more, while the excavation process is taking place. We do not know yet what further inconveniences to expect.

We are very much appreciate your comments as to the quality of our breakfast during the days of your stay. We apologize and would very much like to make it up to you in some way. There have been a very unfortunate change of personnel and we have taken care of the situation by now.

This being in no way an excuse of valid explanation, we sincerely ask you to accept our apologies. It is unfortunate that those comments were not put forward to us immediately or at least before your departure as it would have given us the possibility to remedy the situation straight away and, hopefully, convert your stay with us into an agreable experience.

Sally Rangel
Director
Villa Ganz Boutique Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Senior Reviewer
9 reviews 9 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

The Director of the property made her desire to throw a Valentine’s Day party a priority over our comfort as guests. She assumed that holding a party and having music late into the night would not impact our stay.
Our flight left very early on the morning after the night of her party. Obviously, we would have liked to have gone to sleep at 8:00 or 9:00 PM so that we could be somewhat rested when forced to wake up at 4:45 AM. This was not possible due to the noise. Indeed though she had said that the music would stop at 11:00 PM, it continued until 11:40 PM and there was noise in the garden right outside my room until approximately 12:30 AM.
Having booked two rooms in her hotel, we felt as though she had turned around and told us that we were not important – her party was more important. Perhaps her Valentine’s Day party was making her more money? We both felt as though we had been taken advantage of and violated by this lack of consideration on her part. What kind of hotel deliberately sets out to antagonize its guests by holding a noisy party?

Room Tip: Make sure they are not holding a party while you are there
See more room tips
  • Stayed February 2015, traveled with friends
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sally_Rangel, Director General at Villa Ganz, responded to this review, 2 weeks ago
Dear SFO David,

Villa Ganz welcomes your feedback and concerns regarding your stay at our hotel. We would like to take the opportunity to follow up on your comments.

Since 2001 Villa Ganz hosts an annual Valentines dinner party in our outdoor terrace and garden. Valentines Day is traditionally a time of celebration with food, drink and music. Our dinner is inclusive of hotel guests and the general public. All our guests were notified of our Valentines dinner party by an in house letter.

It is unfortunate that no concerns were voiced prior to, during and after the dinner party as we would have done our utmost to make your stay more enjoyable.

We deeply regret that your stay at Villa Ganz was not to your satisfaction.

Sally Rangel
Director
Villa Ganz Boutique Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canada
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 18, 2015

This is our 3rd stay in this hotel and, as usual, the quality and service of this hotel surpasses all expectations. The moment you walk inside this hotel you forget that outside there is a busy city. Their garden is an oasis of peace.

We were concerned about the construction of a building that is going on at the present moment, but it never bothered us.

Thank you Sally, Klix and all your staff for your hospitality and great service. You all made our stay simply perfect.

Stayed March 2015, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sally_Rangel, Director General at Villa Ganz, responded to this review, 2 weeks ago
Dear RustyandSnowy,

We are always delighted to have you in Villa Ganz Boutique Hotel, and so honored to have you continued preference over the years.

Thank you for taking the time to share your recent stay, and for your comments.

Looking forward to have you back.

Warm regards from Villa Ganz Boutique Hotel team.

Sally Rangel
Director
Villa Ganz Boutique Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washago, Ontario, Canada
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 9, 2015

Outstanding boutique hotel with unsurpassed quality and service. Stayed for 1 night and wished for more. Our room overlooked the courtyard and was absolutely stunning. If we are ever back in Guadalajara, we would definitely stay there.

  • Stayed March 2015, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sally_Rangel, Director General at Villa Ganz, responded to this review, 2 weeks ago
Dear Carole C,

Thank you for your lovely comments and for taking the time to share them! We certainly enjoyed having you and would love to have you again for a longer stay. There are so many things that you still have to try. We hope you can return very soon.

Warm regards from Villa Ganz Boutique Hotel team

Sally Rangel
Director
Villa Ganz Boutique Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ajijic, Mexico
Top Contributor
121 reviews 121 reviews
26 hotel reviews
Reviews in 31 cities Reviews in 31 cities
98 helpful votes 98 helpful votes
5 of 5 stars Reviewed February 28, 2015

This is our 3rd or 4th stay here. Room 14 this time as it has a spare bed that our daughter used.There are 10 rooms, all of them unique. Service couldn't be better. Karen is a gem. We wouldn't stay anywhere else.

  • Stayed February 2015, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sally_Rangel, Director General at Villa Ganz, responded to this review, March 6, 2015
Dear Tomgyakima,

We are so honored and delighted with your continued preference towards our property, Villa Ganz Boutique Hotel. It is certainly a joy to have you during your visits to Guadalajara.

Thank you so much for your comments about our staff (and Karen, of course).

From everyone in our team: THANK YOU! Looking forward to welcome you again!

Sally Rangel
Director
Villa Ganz Boutique Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 19, 2015 via mobile

The rooms were spacious with large comfortable beds. The decorations and atmosphere gives you a taste of well off Mexican urban life from 75 years ago. The staff was most helpful in arranging cabs, providing directions , and suggesting restaurants. The beautiful garden was a lovely spot to enjoy a late afternoon glass of wine.
The only downside was the nightly music from next door which could be heard in the second floor front room. It was not overpowering. We found the location near the university to be enjoyable with enjoyable walks and restaurants nearby. The central historic area was a 35 minute walk from the hotel.

  • Stayed February 2015
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sally_Rangel, Director General at Villa Ganz, responded to this review, March 6, 2015
Dear Robert C,

Thank you for your preference and for selecting us to be your hosts during your trip to Guadalajara. We enjoyed having you with us at Villa Ganz Boutique Hotel.

We appreciate all your comments, as these guide us to continue improving and finding better ways to surpass our guests experiences.

We will look forward to welcome you again!

Sally Rangel
Director
Villa Ganz Boutique Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Villa Ganz

Address: Lopez Cotilla 1739 | Col. Lafayette, Guadalajara 44140, Mexico
Phone Number:
Location: Mexico > Jalisco > Guadalajara Metropolitan Area > Guadalajara
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service
Hotel Style:
#1 Romantic Hotel in Guadalajara
#1 Luxury Hotel in Guadalajara
#3 Family Hotel in Guadalajara
#4 Business Hotel in Guadalajara
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Villa Ganz 4*
Number of rooms: 10
Official Description (provided by the hotel):
Old World elegance meets New World charm in the beautiful restored Villa Ganz Boutique Hotel, one of Guafalajara finest accommodations. ... more   less 
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Also Known As:
Villa Ganz Hotel Guadalajara
Ganz Hotel Guadalajara

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