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“Very nice hotel” 5 of 5 stars
Review of The Westin Guadalajara

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The Westin Guadalajara
4.0 of 5 Hotel   |   Avenida de las Rosas 2911, Guadalajara 44530, Mexico   |  
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Ranked #9 of 114 Hotels in Guadalajara
Certificate of Excellence 2014
Raleigh,NC
Top Contributor
216 reviews 216 reviews
24 hotel reviews
Reviews in 62 cities Reviews in 62 cities
107 helpful votes 107 helpful votes
“Very nice hotel”
5 of 5 stars Reviewed June 4, 2014

I stayed here with a friend for a few nights in late March 2014. I enjoyed the decor of the lobby and the hotel. The doormen were always very polite and helpful. Front desk staff was very good with any needs we had. Check in was quick and I was with a large group checking in. We asked for a quiet room and got one at the corner of the building so only one adjacent room. We had a view of the city and we were overlooking two city futbol fields. They are hand watered and lined during the day. It was amazing to watch this being done by one man! We had a room pretty high up so no traffic noise.

One day we came back to our room as the cleaning women were just finishing up. I noticed a spot on my white comforter and it was fresh bright red still wet blood, then I noticed a few drops on the sheets. I believe one of the ladies maybe got a papercut or something and didn't notice while changing the sheets. I mentioned it to the front desk as we were heading out for a late dinner at 9pm. She apologized profusely and said it would be taken care of immediately. We got back around midnight and I had all new linens on the bed. Now I have stayed in third world countries in less than stellar settings.This may sound odd, but if it had been dried blood or a spot of unknown origin I would have just slept on the other half of the bed (we had two queen beds). But since it was obviously fresh blood I was a little freaked out. The room was big, well appointed, bathroom was lovely with great toiletries. We tipped the cleaning ladies every day for their great service.

We ate breakfast there each morning and even had lunch in the restaurant as well one day. Good food, nice service staff.

The front desk staff and the restaurant staff know English very well. I wish someone had mentioned to us that they would be celebrating their version of Earth Day one evening. They turned the lights off in the hotel and had a free drink special in the lobby bar. We had no idea what was going on as we sat in the lobby and missed the free drinks!! ;) The little snacks they offer in the lobby bar area are awesome. Dried veggie crisps with seasoning. So much better than salted peanuts!!

It also was fun to have the Chivas futbol team staying at the hotel. A treat to have them step into the elevator with you! ;) They also practiced Sunday morning in the upper lobby area and then wandered around in the lobby. All very nice guys who were very kind to their fans. I had no idea who they were but figured it out pretty quickly. Most people don't wander around in matching soccer practice uniforms with their buddies.

The hotel doesn't have a pool, but that was not an issue for us. We would stay here again if ever in Guadalajara!

  • Stayed March 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinGDL, Gerente at The Westin Guadalajara, responded to this review, June 6, 2014
Dear Tricia316,
Thank you very much for taking the time in share such a detailed review regarding your recent stay at The Westin Guadalajara.
We are happy to read that you enjoy our facilities, food and service and the opportunity of sharing the elevator with some of the players from the soccer football team most Mexican of all.
We hope have the opportunity to welcome you again at The Westin in the near future.
Cordially,
Manuel Dieguez R.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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255 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • French first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Delta, Canada
Top Contributor
65 reviews 65 reviews
7 hotel reviews
Reviews in 20 cities Reviews in 20 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed May 28, 2014

Located directly across from the Convention Centre or Expo, this hotel delivers the Westin service and style. Staff are bilingual and very very helpful. The rooms feature great views of the city and the beds are of course 'heavenly'. The lobby level lounge features really comfortable wing back chairs you can sink into or conduct some business informally around the tables. The restaurant on the 2nd floor offers a breakfast buffet and the chef will make fresh omellettes or other egg dishes to your liking. A la carte menu too for breakfast, lunch and inner. Floor to ceiling windows provide lots of natural light.

Room Tip: The higher the floor the better the views.
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  • Stayed May 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinGDL, Gerente at The Westin Guadalajara, responded to this review, May 30, 2014
Dear 49Sylvia,

Thank you for your comments and for sharing you Westin experience with other travelers.

We are very pleased to know that our staff service, location, rooms and food & beverage experience exceeded your expectations.

Looking forward to welcome you soon in The Westin Guadalajara where you will be always welcome.

Cordially,
Manuel Dieguez R.
General Manager
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Chicago, Illinois
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed May 23, 2014

I stay in Westins every week for work and this was one of the better ones I have stayed at in a while. I was impressed by the staff - by the end of my trip they were referring to me by name each morning. The room was extremely comfortable as well. The only thing that surprised me was there was no pool.

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinGDL, Gerente at The Westin Guadalajara, responded to this review, May 26, 2014
Dear Stephanie,
Thank you very much for taking the time in sharing your comments regarding your recent stay at The Westin Guadalajara.
We are happy to read that you enjoy our service and find your room comfortable.
We appreciate your loyalty to Westin and especially for The Westin Guadalajara.
Hope have the opportunity to welcome you soon.
Cordially,
Manuel Dieguez R.
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa
Top Contributor
88 reviews 88 reviews
73 hotel reviews
Reviews in 52 cities Reviews in 52 cities
71 helpful votes 71 helpful votes
3 of 5 stars Reviewed May 11, 2014

Stayed a couple of nights at this hotel, which is located across the street from a convention center.

The entry to the hotel was quite plain and, to me, the entire place felt like it was lacking something. I am not a fan of their decor.

Check in went fine. My room was clean, bed comfortable, and everything was in working order.

One whole wall of the room had windows, but the drapes had to be drawn to keep the room from getting hot- or to watch TV, which was mounted to a pole in the center of the window area. The flat screen was nice but there was not much English programming.

I has an expensive "so so" steak at the restaurant.

There must be better in Guadalajara ....

  • Stayed April 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinGDL, Gerente at The Westin Guadalajara, responded to this review, May 14, 2014
Dear eldeesilv…,
Thank you for choosing The Westin Guadalajara for your recent stay in the city and of course, for sharing your opinion with all Trip Advisor community.
The Westin Guadalajara has a contemporary décor with natural elements as marble and wood were all integrated with soft colors, we can understand that you don’t like this style; however we are happy to read that you find comfortable The Heavenly Bed and the room clean and in order.
Hope has the opportunity to welcome you back at The Westin.
Cordially,
Manuel Dieguez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 23, 2014

I was pleasantly surprised with my one week stay there while on business. The room, bath, and services were are perfect. If you want concierge help on anything I recommend Carla who is so helpful and conscientious to your needs. Antonio was runs the lobby bar is a fantastic guy! They have a done a good job with recruiting a fine service orientated staff! The only compliant I have is the property has no pool or I would have given it an excellent rating! They state it is a business hotel! Well businessmen swim!!

  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinGDL, Gerente at The Westin Guadalajara, responded to this review, May 5, 2014
Dear KellyRoy Vancouver,
Thank you very much for your comments regarding your recent stay at The Westin Guadalajara.
We are happy to read that you enjoy our facilities and service. Our Concierge, Carla, will be congratulated in your behalf.
We hope have the opportunity to welcome you back at The Westin Guadalajara.
Regards,
Manuel Dieguez R.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Panama City, Panama
Senior Contributor
41 reviews 41 reviews
19 hotel reviews
Reviews in 22 cities Reviews in 22 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed April 11, 2014

This is a nice luxury hotel. High quality insfractucture , good restaurant service, althought patchy at front desk.
Rooms are very nice and ample, bathroom is excellent. Spg floors are 19 and 20.
Lobby design is uncomfortable, small area for high traffic (entrance, front desk, elevator), and big retired area for slow traffic ( waiting sofas)

Restaurant food quality is ok. Menu selection is very small, room service is tiny. Meat quality lousy, burger is excellent. Nice outdoor area for smoking.

I dont know other hotels in Guadalajara to compare, but this hotel has luxury american standard for a westin hotel.

Stayed April 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinGDL, Gerente at The Westin Guadalajara, responded to this review, April 12, 2014
Dear World Trotter 100K-Y,

Thank you very much for taking the time to share with the Trip Advisor followers your review about the experience you had at The Westin Guadalajara.

As you mention it wisely, when you choose our hotel you have the reliability of the service the brand Westin grants you, compromising in creating unique and renewed experiences.

It will be a pleasure to welcome you again in a near future.

Cordially,
Manuel Dieguez R.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, Canada
Contributor
19 reviews 19 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed April 10, 2014

We stayed here 2 nights with our air milles. We were pleasantly surprise from the moment we walked in. The staff was super friendly and helpful, definitely the best part of our stay. The facilities were great, room was nice and clean and the bed was huge.
It is a bit far from downtown, it was a 50-60 pesos ride.
Definitely recommend it!

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinGDL, Gerente at The Westin Guadalajara, responded to this review, April 12, 2014
Dear E R,

Thank you for your comment. We are delighted to know you had a comfortable and fantastic stay.
Let me add that as you indicate our location is not downtown, however we have lots of proposals for guests like you travelling for leisure to enjoy the most Mexican city at all.
We will be waiting for your next visit to Guadalajara.

Cordially,
Manuel Dieguez R.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Guadalajara

Address: Avenida de las Rosas 2911, Guadalajara 44530, Mexico
Phone Number:
Location: Mexico > Jalisco > Guadalajara Metropolitan Area > Guadalajara
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #9 of 114 Hotels in Guadalajara
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Guadalajara 4*
Number of rooms: 221
Official Description (provided by the hotel):
The Westin Guadalajara is in one of the most prestigious areas of this metropolis. Expo Guadalajara is next door, World Trade Center, corporate offices and numerous shops are nearby.Power up in the state-of-the-art WestinWORKOUT® Gym.Escape to one of our 221 thoughtfully-designed guest rooms. The signature all-white Westin Heavenly Bed®, High Speed Internet Access, an LCD Flat Screen Television ensure that each space is a calming oasis where you can have a revitalizing stay. ... more   less 
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