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“Amazing Hotel but Infamous Mattress” 4 of 5 stars
Review of Hotel Riu Plaza Guadalajara

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Hotel Riu Plaza Guadalajara
4.0 of 5 Hotel   |   Av. Lopez Mateos, 830 - Fracc. Chapalita | Guadalajara - Jalisco, Guadalajara, Mexico   |  
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Special Offer
Internet & free minibar
Ranked #18 of 113 hotels in Guadalajara
Sydney, Australia
Contributor
19 reviews 19 reviews
19 hotel reviews
Reviews in 16 cities Reviews in 16 cities
29 helpful votes 29 helpful votes
“Amazing Hotel but Infamous Mattress”
4 of 5 stars Reviewed March 26, 2013

This hotel has recently opened in Guadalajara, may be that's why is yet not among the top-ten and its no disappointing at all. The location couldnt be better, right in the heart of Guadalajara where 2 main streets meet (Lopez Mateos and Lazaro Cadenas) which let you go basicly everywhere in no time. First look from the ouside is simply WOW, a 40 floor tall building with stunning architecture. Service unbeatable from the moment you arrive, staff helpful and kind in every way looking to satisfy your every need.Valet parking available and is 65 pesos per day, you can also park your car by yourself by the price of 55 pesos per day,but saving you from going to the basement its definitely worth the extra 10 pesos. Lobby is big and modernly decorated and perfumed with Lily's scent which makes you feel as in a beach resort. Check in was fast, less than 5 min. I stayed at a senior suite at floor 33rd, views couldnt get any better. When you get an executive room or a suite you can use the crown level lounge where you can have (as much as you want) beer, red wine, softdrinks, juices, milk, coffee, tea, snacks, fruit, internet station, meeting room and relax in a very comfortable room with nice couches from 8 am to 8 pm. you will also get the highest rooms. My suite was beautiful, huge and beautifully decorated in lights purple colours. one and a half bathroom, a dining room with minibar which offers courtesy beers, softdrinks, water, juices and tea. if you want it to be replenished it will cost you, only first one is included. Great living room, two 50 in flat tv's and the quietest location ever. Main bedroom is simply great and at first bed looks so comfortable but was fooled having the worst sleep quality ever, mattress was so deformed, watery, impossible to rest on it and gaining a terrible lower back pain the first night, neck pain the second and relieved the third better sleeping on the floor instead. Excepting the mattress the suite was stunning. Main bathroom is enormous, has 2 sinks, great rain shower, a bath tube separated from shower, a bide and toilet separated as well from the rest of the bathroom, you cant ask for more space. They offer Lavarino Cosso amenities. Pool and gym are functionally, i did not use the spa so cant say anything about it. There is a nice pool bar with great service and the lobby bar offers live music on friday and saturdays turning it into a club crowded with locals. I did not eat at any of the restaurants at the hotel though they look great, breakfast buffete is included on the rate from 6:30 to 10:30 after that time it will cost you, i missed it everyday. There is a fusion cousine restaurant called Chardonay, pricey for what they offer but cant say if it was worth it. I really recommend this place for location, spectacular views, excellent service, huge rooms and pretty helpful staff (though they couldnt do anything about the mattress). If you happen to get a mattress as mine, dont forget some advil pills. and sleep on the floor better. I would first check the mattress before considering staying here again.

Room Tip: Get an executive room, it's worth every peso, access to crown level lounge and highest rooms.
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
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Guadalajara, Mexico
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed March 25, 2013

The hotel is luxurious and the rooms are really comfortable. The prices are fare and the brunch is so diverse and delicious. Also the restaurant has a beautiful view to the street and to the pool as well. If coming to Guadalajara this hotel is a great option.

Room Tip: Choose a room in the higher floors preferably with view to the "Matute Remos" bridge, its...
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  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Toulouse, France
Top Contributor
75 reviews 75 reviews
32 hotel reviews
Reviews in 33 cities Reviews in 33 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed February 24, 2013 via mobile

Stayed here two nights during business trip. Check in was courteous and efficient. Room was big, comfortable and very quiet. A notice said that the first contents of the mini- bar were free! Great, I thought, let's check it out. Big disappointment ! Three cans of soft drinks. No more!

Breakfast was adequate with a fairly large choice. Usual European or American standard choice , plus Mexican food.

It takes about 1 hour to get to the airport when the traffic is busy, but only 25 minutes at quieter times.

The hotel has a business centre which has public pc's available, and can
help with printing documents.

Stayed January 2013, traveled on business
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1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 18, 2013 via mobile

That's the only thing this place has. The color of the rooms it's quite bold. Attention at the front desk it's crap, and seems like they are doing you a favor by letting you. The pool it's quite spectacular. Quiet rooms, although there's is not a smoking room in the whole hotel, minding we are in Mexico you would have thought there would be any. Amenities in the room are basic, but they give you the first load of mini bar for free. Think twice before staying here.

  • Stayed February 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
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Mexico City, Mexico
Top Contributor
75 reviews 75 reviews
14 hotel reviews
Reviews in 26 cities Reviews in 26 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed January 30, 2013

I think that the decoration of this hotel is simply terrible. And that's it, that is the only bad thing I have to say about it. The rest is great, the price is fair, the location is great, is confortable, it has a great service, and the best view of the city. Really, the best view, as is the biggest building in Guadalajara.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Canada
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed January 18, 2013

Stayed a few times here, definitely a great hotel. Rooms have good views over the town (a 10 minutes cab ride will get you downtown). Very good large breakfast, one of the best I have had in Mexico. The swimming pool is small but great with lots of loungers considering this is a city hotel. Very nice and friendly staff at the lobby, namely Sandra and Sonja!

However maintenance (considering this is a brand new hotel) is lacking, with small details (like broken sinks in the room and broken tiling in the swimming pool) needs to work harder! The beds aren't the most comfortable either (don't expect Starwood group kind of beds, you will be disappointed!) and the temperature control in my room didn't seem to work as it was freezing all night!

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Waterloo, Belgium
Top Contributor
68 reviews 68 reviews
32 hotel reviews
Reviews in 40 cities Reviews in 40 cities
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed January 8, 2013

Maybe there are better places to stay in GDL but this place was exactly what I needed for a one night business stay. Comfortable, luxurious and safe. Great staff and a terrific breakfast. Will certainly stay here again next time. Recommended for those visiting from out of town. Excellent value too.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Hotel Riu Plaza Guadalajara

Address: Av. Lopez Mateos, 830 - Fracc. Chapalita | Guadalajara - Jalisco, Guadalajara, Mexico
Location: Mexico > Jalisco > Guadalajara Metropolitan Area > Guadalajara
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #18 of 113 hotels in Guadalajara
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Riu Plaza Guadalajara 4*
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