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“Location. Location. Location.” 4 of 5 stars
Review of Hotel Riu Plaza Guadalajara

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Hotel Riu Plaza Guadalajara
4.5 of 5 Hotel   |   Av. Lopez Mateos, 830 - Fracc. Chapalita | Guadalajara - Jalisco, Guadalajara, Mexico   |  
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Special Offer
10% OFF 4 NIGHTS OR +
Ranked #15 of 114 Hotels in Guadalajara
Certificate of Excellence 2014
1 review
1 helpful vote 1 helpful vote
“Location. Location. Location.”
4 of 5 stars Reviewed February 18, 2013

That's the only thing this place has. The color of the rooms it's quite bold. Attention at the front desk it's crap, and seems like they are doing you a favor by letting you. The pool it's quite spectacular. Quiet rooms, although there's is not a smoking room in the whole hotel, minding we are in Mexico you would have thought there would be any. Amenities in the room are basic, but they give you the first load of mini bar for free. Think twice before staying here.

  • Stayed February 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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402 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
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English first
Mexico City, Mexico
Top Contributor
86 reviews 86 reviews
17 hotel reviews
Reviews in 29 cities Reviews in 29 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed January 30, 2013

I think that the decoration of this hotel is simply terrible. And that's it, that is the only bad thing I have to say about it. The rest is great, the price is fair, the location is great, is confortable, it has a great service, and the best view of the city. Really, the best view, as is the biggest building in Guadalajara.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Canada
Contributor
19 reviews 19 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed January 18, 2013

Stayed a few times here, definitely a great hotel. Rooms have good views over the town (a 10 minutes cab ride will get you downtown). Very good large breakfast, one of the best I have had in Mexico. The swimming pool is small but great with lots of loungers considering this is a city hotel. Very nice and friendly staff at the lobby, namely Sandra and Sonja!

However maintenance (considering this is a brand new hotel) is lacking, with small details (like broken sinks in the room and broken tiling in the swimming pool) needs to work harder! The beds aren't the most comfortable either (don't expect Starwood group kind of beds, you will be disappointed!) and the temperature control in my room didn't seem to work as it was freezing all night!

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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McLean, Virginia
Top Contributor
76 reviews 76 reviews
34 hotel reviews
Reviews in 44 cities Reviews in 44 cities
76 helpful votes 76 helpful votes
5 of 5 stars Reviewed January 8, 2013

Maybe there are better places to stay in GDL but this place was exactly what I needed for a one night business stay. Comfortable, luxurious and safe. Great staff and a terrific breakfast. Will certainly stay here again next time. Recommended for those visiting from out of town. Excellent value too.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Senior Contributor
43 reviews 43 reviews
36 hotel reviews
Reviews in 33 cities Reviews in 33 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed December 31, 2012

Great hotel, accommodations and service. The breakfast is excellent, rooms are spacious and clean, everything you expect from a Riu. The only negative side is location, which is not the best. Each floor is a different color and rooms have a beautiful theme.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Lapeer, Michigan
Senior Contributor
32 reviews 32 reviews
3 hotel reviews
Reviews in 11 cities Reviews in 11 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed December 18, 2012

Stayed here while on a business trip. The lobby is gorgeous. The rooms are exceptional!
I had a King Bed Deluxe Room.
Set up like Euro style. Pocket doors, euro and u.s.standard plugs everywhere. Door Key/Card is used to power on room.
--Bathroom: Shower you could fit 8 people in. Double sink in the bathroom If there were two people you could share this bathroom with ease.
--Bed area: Beautiful flower painting above bed, lights make it look like it belongs in a museum. Bed was comfy for me but I like a little more firmness. (They did have the foam topper on the bed before I arrived, I didn't even ask for it)
--Mini Bar/Fridge: First items in the fridge were complimentary. Water/Soda/Beer. Nice little welcome gift.
--Desk/Work Area: PERFECT for working in your room. Ample work space and fairly comfy.
--Sitting Area: Didn't use but looked nice and matched the decor and style of the room.
--WiFi: worked great in my room never had a problem connecting
--Breakfast Buffet: Great! Huge! Lots of selection. They did have some "authentic" Mexican food on the buffet but most was "Americanized" which is okay because you can get a little of both. Service was great.
Overall this place gets a 10 out of 10 from me. I don't say this very often but everyone was very pleasant and helpful and the place was immaculately clean and well taken care of.

Room Tip: All rooms have a nice view, want to see the whole city ask for a higher room.
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  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed December 12, 2012

The Hotel is basically located in the city's main streets, as another review stated, everybody in Guadalajara knows where the hotel is.
The staff was always friendly and ready to help in any way. The rooms are spacious and bathrooms are pristine! All details are taken care of in this hotel. I would definitely recommend this to the most demanding travelers.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Riu Plaza Guadalajara

Address: Av. Lopez Mateos, 830 - Fracc. Chapalita | Guadalajara - Jalisco, Guadalajara, Mexico
Location: Mexico > Jalisco > Guadalajara Metropolitan Area > Guadalajara
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #15 of 114 Hotels in Guadalajara
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Hotel Riu Plaza Guadalajara 4.5*
Number of rooms: 550
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