I booked this hotel because I was told on the phone that I would have an Internet connection in my room. On arrival, I was told that Internet was available only in the lobby. But this was not the only bad surprise on arrival. The hotel staff hardly spoke English, sometimes even none at all and all communication throughout my stay was therefore extremely difficult. As I arrived after 11 PM, the bar was already closed, there was no mini bar in my room (which normally is standard in 4 star hotels) and so I had to leave the hotel and go to a supermarket to get something else as water to drink. When I wanted to call home, the staff was unable to tell me what code I need to dial for international calls. Next morning the negatives continued as my TV switched itself on at 7 AM, probably as some kind of wake up call that of course I hadn't ordered. Although I had Spanish speaking colleagues ask at reception to switch this wake up TV off, the next morning the TV woke me up again at the same time. Eventually, I had to pull the plug every evening to wake up at a time of my own choosing. I only tried the breakfast the first morning (poor quality, slow service, waiters wearing unclean clothes) and then preferred to have it somewhere else. The positive thing you can say is that the rooms and the lobby are clean, but you can clearly see that the owners are milking a cash cow here: metal surfaces are severely scratched, towels frequently are completely worn out on the edges, etc. If this hotel had been advertised as 2 star, I would have given a better evaluation, but rating it as 4 star is just a joke.
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- Also Known As:
- Laffayette Hotel Guadalajara