We just spent nine nights in Guadalajara and found the Quinta Real to be one of the finest properties we've been to.
It's hard to believe that such an up to date hotel is actually 25 years old. It's designed in a repro Hacienda style with low rise buildings and beautifully maintained gardens. From the minute we arrived, the staff were polite and professional. We had been up-graded to a Grand suite room which was very large with a comfortable sitting area. It had a flat screen TV and a large, marble bathroom with two vanities and a big jacuzzi.
Twice daily maid service kept the room immaculately clean. And I'm a sucker for the Lindt truffles they put on the pillows.
We booked a rate which included daily breakfast. We had discovered the BandB rate ($169.00 - $10.00 pp more than room only) on Preferred Hotels website and the hotel matched it. It was a great deal particularly since weekend bkfst was a grand buffet.
We had two dinners at the hotel and the food was excellent with a high standard of attentive service.
The hotel does a pretty good job of up-dating. They recently put in a large business centre with several complimentary computers. Their new fitness centre is very well equipped.
There is free WiFi in the public areas. They are in the process of extending it to all rooms and during the set-up period, it's free! I spoke to the extremely pleasant Front Office Manager and suggested that they provide complimentary Wifi on a permanent basis.
Our only disappointment was with the very pleasant, but young and seemingly inexperienced concierge. We had a problem attempting to rent a car. I asked for her help but she was unable exercise much influence over the company ( National ) in question. I attributed this in part to the fact that, I believe, there is very little leisure tourism in Guadalajara, and consequently very infrequent car rental. The hotel did offer me an apparently dependable car to rent with a local company but at a rate about three times the rate available through international companies. Also, the jacuzzi in the room was slightly dated - the jets were fixed from age and the air vents had been sealed. The fibreglass had lost some lustre and the non-slip pads slightly soiled.
I think largely as a result of the paucity of foreign tourists, the people of Guadalajara ( hoteliers, taxi drivers, waiters, etc.) were absolutely delightful. At no time did we feel taken advantage of or personally insecure.
While the hotel is a fair distance ( ten minutes by cab ) from the historic centre - an extremely interesting area - it is located in the heart of the Zona Minerva which is the business/trendy part of town. There was a good selection of excellent restaurants nearby.