This is only my second review on TripAdvisor but I really feel I have to write about my stay here. This is supposedly a four-star hotel, a part of the Camino Real chain, so I was excepting something nice. However, the hotel was very disappointing and the nice features – the landscaping, the breakfast, the wait staff – didn’t really make up for the not so nice ones.
Here are just a few of the things I found annoying: When I checked in, nobody asked if I wanted to leave a credit card to charge expenses. When I got to my room, there were no water bottles in the spot where they were supposed to be, and because I didn’t have an open card it took 30 minutes to get a bottle of water! Room service sent the water, went to get change, couldn’t get change, took my card, went all the way back to charge it, and came all the way back. (And my room is in the very back of the hotel so the poor guy had to walk a lot!)
The internet kept signing me out and I had to request new passwords several time. Some meeting rooms had no signal.
Remote control doesn’t work, and the TV lived a life of its own: it would randomly switch back to the “menu” channel, and several channels would stop working from time to time.
The carpet and bedspreads are filthy! I think the cleaning crew is doing a good job but these rooms are old! The chairs are worn and the sheets are like paper. The bathroom was fine but not as nice as other Camino Real hotels I have stayed at.
Breakfast was good – but the other meals were not. Dry meat, undercooked vegetables, soggy French fries.
I asked if there was an express check out option (since I am leaving at 5am) but was told that of course not, I would have to check out in the morning. Most business hotels these days seem to have some kind of express check out where you can check out the night before but no!
I am currently trying to sleep since I have to get up so early, but there is a party in the room next door and I can hear every word.
In conclusion, this is not a business hotel, it does not provide the services a business traveler wants, and I do not recommend it.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.