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“New rooms and good service.” 5 of 5 stars
Review of NH Guadalajara

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NH Guadalajara
3.5 of 5 Hotel   |   Sao Paulo 2334, Col. Providencia | Financial District, Guadalajara 44630, Mexico   |  
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Ranked #2 of 114 Hotels in Guadalajara
Milan, Italy
Top Contributor
109 reviews 109 reviews
56 hotel reviews
Reviews in 59 cities Reviews in 59 cities
25 helpful votes 25 helpful votes
“New rooms and good service.”
5 of 5 stars Reviewed April 28, 2014

Great Hotel for business and leisure, been there more than 4 times, and in other hotels in Guadalajara and this is always the top choice. In the same place you can find different very good restaurants, cinema, and other things, location is good but if you have to move you can be sure that you will find some traffic depending on the day and hours. The service of the hotel is very good, it is very clean, and all new facilities. Breakfast is well assorted, and they can help you with your preferred choice. Been there with friends, for business and with family, all the time the same great service, I think that is by far the best NH I have ever been.

Room Tip: Look for rooms on the top floors.
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  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HectorGDL, Director General at NH Guadalajara, responded to this review, April 29, 2014
Dear Mr. Traveler4Leisure,

Greetings from Guadalajara, and thank you to share your comments about your recent stay in our establishment. On behalf of our entire personnel, we feel very pleasant that you enjoyed all the hotel facilities at all.

Your comments are very important to increase the hotel value getting the best recognition as the best hotel in Guadalajara as well.

We really appreciate if you can join us once again and it will be perfect if we can meet you personally as well, in that case do not hesitate to contact us any time.


Héctor Alvarez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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166 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Mexico City, Mexico
Top Contributor
53 reviews 53 reviews
10 hotel reviews
Reviews in 19 cities Reviews in 19 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed March 17, 2014

Repeating some of the information from my Jan. 1, 2013 review. Modern area of the city, awash with sleek, modern buildings. Good on-line discounts. Part of a verticle mall with downstairs restaurants, cafés, chocolate shop, Argentinian restaurant, casino, sandwich shop, bank, Carl Jr., multi-level premium movie theater, etc. Good country-style La Docena seafood/meat restaurant on the corner, plus a new restaraunt complex about to open on the Sao Paulo side street. Starbucks 1 block away. From the other opinions here, it's what you would expect from an international chain. Good buffet breakfast. Two rates depending on whether hot and/or cold dishes (discount after 10 AM, plus a special one for "damas"). Several fresh juices (try especially the local citric "lima" juice), fruit, sweet rolls, breads, cereals, cheese, etc. No salmon included in the cold breakfast this time (but a great chef who can make a salmon/pesto side dish). Mexican & international cuisine.

No special arrangement for free or discounted parking (about 100 pesos for the day) with the covered mall parking lot. Non-existant (2-chair) entrance lobby, so families have to rendez-vous at TV and (free) Internet-computer area to one side of restaurant. Plenty of pillows, all of the same type (none for stomach sleepers). Put "Do not disturb" sign on outside door handle...or maid may disturb you somewhat early. No complementary conditioner among toiletries.

Room Tip: Rooms looking out over main street Avenida de las Americas have great view, but glaring sun in the m...
See more room tips
  • Stayed March 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HectorGDL, Director General at NH Guadalajara, responded to this review, March 18, 2014
Dear Mr. Glenn R G,

Greetings from Guadalajara, and thank you to share your comments about your recent stay in our establishment. On behalf of our entire personnel, we feel very pleasant that you enjoyed all the hotel facilities at all. Your comments are very important to increase the hotel value getting the best recognition as the best hotel in Guadalajara as well.

We really appreciate if you can join us once again and it will be perfect if we can meet you personally as well, in that case do not hesitate to contact us any time.

Héctor Alvarez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newman, California
Top Contributor
78 reviews 78 reviews
11 hotel reviews
Reviews in 37 cities Reviews in 37 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed March 16, 2014

The only thing i did Not like about this hotel Was that i Was Not giving a room as soon as i got into the city But that is Not their fault i got an early flight. The neighnorhood is great they have a Park at a walking distance to go and do some Running in the mornings and very good restaurants Around to choose From. Could Not ask For anything better.

Stayed March 2014, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HectorGDL, Director General at NH Guadalajara, responded to this review, March 18, 2014
Dear Mr. Gus S

Greetings from Guadalajara, and thank you to share your comments about your recent stay in our establishment. On behalf of our entire personnel, we feel very pleasant that you enjoyed all the hotel facilities at all. Your comments are very important to increase the hotel value getting the best recognition as the best hotel in Guadalajara as well.

We really appreciate if you can join us once again and it will be perfect if we can meet you personally as well, in that case do not hesitate to contact us any time.

Héctor Alvarez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aurora, Colorado
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 7, 2014

I stayed here 5 nights on business. Check in was easy and the staff's English was better than my Spanish. Reuben took my suitcase to my room and when he noticed I had no bottles water he immediately had some sent up. Good customer service in the hotel. The room is decorated in a stark minimalist style but the bed was very comfortable. The room lighting was fine and is turned on when you place your room key in a slot near the door. After that you can control
Lights as needed. Oddly there was no clock in the room so I relied on my iPhone for the time. The bathroom was very nice and the towels are huge. There was a shower but no bath tub. That didn't bother me because I'm not a bath tub person but if you are call ahead to see if you can get a room with one. Toiletries such as shampoo, soap, shaving cream and razor, toothbrush and toothpaste are provided by the hotel. The hotel is right next to a small shopping, dining and movie theatre area. There's a casino too but I didn't go in. Half a block up is a Starbucks. Room service is available but the selections are limited.

Overall, NH was a very good experience and since I will travel to Guadalajara pretty frequently I will stay again. I have it a four out of five because of no clock and I'm not a huge fan of the decor. It's still a good, safe choice.

Stayed March 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HectorGDL, Director General at NH Guadalajara, responded to this review, March 10, 2014
Dear Catrina19,

Greetings from Guadalajara, and thank you to share your comments about your recent stay in our establishment. On behalf of our entire personnel, we feel very pleasant that you enjoyed all the hotel facilities at all.

Your comments are very important to increase the hotel value getting the best recognition as the best hotel in Guadalajara as well.

Please feel free to ask at the front desk for a Clock room, we have upon request any time.

We really appreciate if you can join us once again and it will be perfect if we can meet you personally as well, in that case do not hesitate to contact us.

Héctor Alvarez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbia, South Carolina
Senior Contributor
25 reviews 25 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed February 25, 2014

NH Guadalajara is a big business type hotel. It's location is not convenient for tourists as it is far from the city center and the tourist attractions.

The room we had was of nice size. The furnishings were in good condition and everything worked. It was very clean. The bathroom and toilet facilities were excellent. The bed was excellent. My only dislike was the bench type desk running opposite the bed and under the wall hung TV - it served well as a catch-all platform but was not very comfortable as a desk.

Breakfast was not included in the room rate and was quite expensive. The offering, though, was excellent and the buffet had both Mexican and "Western" dishes. The service left a lot to be desired.

  • Stayed February 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HectorGDL, Director General at NH Guadalajara, responded to this review, February 26, 2014
Dear Mr. Zedzil,

Greetings from Guadalajara, and thank you to share your comments about your recent stay in our establishment. On behalf of our entire personnel, we feel very pleasant that you enjoyed all the hotel facilities at all.

Your comments are very important to increase the hotel value getting the best recognition as the best hotel in Guadalajara as well.

We deeply regret that in your particular case, we were not able to satisfy and surpass your stay´s expectations at the restaurant service this time. However, we do not want to lose you as our valued guest and we hope to be given a second chance to recover the trust into our service at the breakfast.

We really appreciate if you can join us once again and it will be perfect if we can meet you personally as well, in that case do not hesitate to contact us any time.

Héctor Alvarez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reading
Top Contributor
79 reviews 79 reviews
59 hotel reviews
Reviews in 50 cities Reviews in 50 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed January 26, 2014

I was in town for a business trip for a few days. Although I have stayed in a NH before in Europe, it is not a chain I regularly use.

The hotel was in a pleasant and safe surrounding, with an open air complex outside with cinema, casino, restaurants, coffee shop and ice cream parlour. Reception area is bright and airy with restaurant/bar just off to the left as you enter and another “up market” restaurant on your right. All the areas were clean and well presented.

Check in was quick and efficient and I was soon waiting for a lift to get to my room. Room and bathroom were clean and the King bed was lovely and comfortable so I sleep well. On the 9th floor so good view from my room over the area. Free WiFi worked OK, but download rate was a bit slow for big files!

Good selection of hot and cold options for breakfast and not too expensive for a 4* hotel.

The only problem I had was with the lifts at busy time there were not enough as you had a long wait.

  • Stayed January 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HectorGDL, Director General at NH Guadalajara, responded to this review, January 27, 2014
Dear Mr. Pair211

Greetings from Guadalajara, and thank you to share your comments about your recent stay in our establishment. On behalf of our entire personnel, we feel very pleasant that you enjoyed all the hotel facilities at all.

Your comments are very important to increase the hotel value getting the best recognition as the best hotel in Guadalajara as well. We really appreciate if you can join us once again and it will be perfect if we can meet you personally as well, in that case do not hesitate to contact us any time.

Héctor Alvarez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Irvine, California
1 review
5 of 5 stars Reviewed January 22, 2014

I visit GDL every 3 months over business and this is the place to stay. Neat, Clean friendly and safe. You have options for restaurants, bars, cafe's, casino! and more. Staff is kind, warm and friendly. I love their service and attitude.
Rooms are clean, well appointed and well maintained. You can't go wrong with NH. What i learnt is they are a hotel chain from Spain. I would definitely stay at NH if my travels take me to Spain.
Highly Recommend it

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HectorGDL, Director General at NH Guadalajara, responded to this review, January 24, 2014
Dear masoodalam77,

Greetings from Guadalajara, and thank you to share your comments about your recent stay in our establishment. On behalf of our entire personnel, we feel very pleasant that you enjoyed all the hotel facilities at all.

Your comments are very important to increase the hotel value getting the best recognition as the best hotel in Guadalajara as well. We really appreciate if you can join us once again and it will be perfect if we can meet you personally as well, in that case do not hesitate to contact us any time.

Héctor Álvarez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about NH Guadalajara

Address: Sao Paulo 2334, Col. Providencia | Financial District, Guadalajara 44630, Mexico
Phone Number:
Location: Mexico > Jalisco > Guadalajara Metropolitan Area > Guadalajara
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Business Hotel in Guadalajara
#2 Romantic Hotel in Guadalajara
#10 Family Hotel in Guadalajara
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — NH Guadalajara 3.5*
Official Description (provided by the hotel):
The NH Guadalajara hotel is located in one of the most exclusive districts of Guadalajara, at the crossroads of culture and commerce. ... more   less 
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Also Known As:
Nh Guadalajara Collection Hotel Guadalajara

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