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BEST WESTERN Plaza Genova: Traveler Reviews

3.0 of 5
Ave Juarez 123, Guadalajara 44100, Mexico
Hotel amenities
BEST WESTERN Plaza Genova
Ranked #41 of 109 hotels in Guadalajara
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34 reviews from our community

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Traveler rating
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Date Rating
Canada
Senior Contributor
31 reviews 31 reviews
23 hotel reviews
Reviews in 27 cities Reviews in 27 cities
22 helpful votes 22 helpful votes
“Excellant location and value”
4 of 5 stars Reviewed March 8, 2011

While planning a weekend vacation in Guadalajara, Mexico, I booked the Best Western Hotel Plaza Genova. I then looked up the Tripadivsor 2010 reviews for this hotel.

The poor reviews gave me some concerns about the quality and service of the hotel. However, we did stay at the Best Western Hotel Plaza Genova and here are the results.

When we arrived we were met immediately by a porter to handle our luggage whilst checking in. Our checking in process at 10:30 AM was very courteous and efficient. We were then escorted to our very clean and modern room on the 2nd floor. We found that the location of the hotel was perfect for walking around and exploring the historical El Centro of Guadalajara. We had access to the markets and restaurants without the need for a car or taxis to get around. We were very pleased with this totally non smoking hotel as it offered very good value.

We feel that the negative 2010 Tripadvisor opinions, although maybe appropriate at that time are no longer valid.

  • Stayed March 2011, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask TerryrdBaker about BEST WESTERN Plaza Genova
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego
1 review
“Stay Away....or go to Hotel San Francisco”
1 of 5 stars Reviewed June 2, 2010

We are Mexican, and even us, got treated the worst. No Spa, No sauna...as stated. Over CHARGED me. I got it for one night at $82, and when we got there, they did not honor it. The girl took my reservation and threw it away. I went to speak with the manager the next day because I had stapled my bus tix.....HE NEVER showed up to talk. Another girl told us to wait 20 minutes for him. We waited 45....he never showed us. Our bedroom had roaches. We asked for another room. NADA.........nothing. Our AC didn't work.......they sent someone to fix it at 1:30am........stayed until 3am.....didn't fix it. Said sorry.

Go to Hotel San Francisco. Save your money. Best Western only has its location. Save your money and use it on a taxi to the mall. Don't come here. I expected more......especially being Mexican, I felt treated like I was lower class. They didn't know I am a doctor. Chucks.....I guess it is too late for them to say sorry.

  • Stayed May 2010, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask hotelnosirve about BEST WESTERN Plaza Genova
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Poway, California
Senior Contributor
37 reviews 37 reviews
33 hotel reviews
Reviews in 25 cities Reviews in 25 cities
45 helpful votes 45 helpful votes
“A gem of a location”
5 of 5 stars Reviewed January 8, 2010

Stayed here for the last week of the year. Location can't be beat for tourism- you don't stay in the touristy section which is some 15-20 minutes away and are within walking distance of all the historic sites. Taxi cab rides all end up being low priced because of the centralized location. There are several good places to eat and strolle within two blocks of the building. We had a 6th floor suite and found the place clean, the a/c working perfectly (almost too good!), the restaurant was delicious (enjoy the breakfast!). The staff working there are all top notch - I was quite impressed. Great linens, beds are a bit firm for western tastes - but this isn't a 5 star hotel, so who can complain? If you want a great value and exceptional service (without paying 5 star prices) - I have to say this is the perfect getaway.

  • Stayed December 2009, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Meerkat92101 about BEST WESTERN Plaza Genova
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
glendale ca.
2 reviews
1 helpful vote 1 helpful vote
“staying abroad”
5 of 5 stars Reviewed August 28, 2007

I stayed at the best western twice. The resaon people complain about it because they are spoiled. The service was excellent. The staff was always polite.Once though early in the morning the water was cold for some reason,they appologized and the problem was corrected.I lived in guadalajara for six month's. I am a american citizen no hispanic blood and i would choose to retire their over 90 percent of the world. This is a growing country give it time it will surpas alot of others. Many students take pride in their education as well as dress atire.Those who say that they had a bad experience on this sight are just that. BAD EXPERIENCE> Not to themselves to others.They would find something wrong in all parts of the world.Please remember we have streets in los angeles and others parts of the U.S that are far worse.Look at the mess after Katrina,years later and still sits as the day it happened.So in closing enjoy what good you see and that should surpase the bad.Their are alot of things to see and do their and you could never get tired.I worked and toured 6 months and never got enough there is alot to see./Paul

  • Liked — LOCATION
  • Stayed May 2003, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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Ask pkuz about BEST WESTERN Plaza Genova
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
City San Fernando, State California
Top Contributor
62 reviews 62 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
77 helpful votes 77 helpful votes
“Okay but expensive, poor service”
2 of 5 stars Reviewed July 25, 2007

Ladies at service counter were not polite. We felt like they were doing us a favor. We made our reservations at best western site and when we got to hotel they had no record of it. Even when we showed the reservation email the manager said we don;t have that service. I showed the best western site to the manager and he said he would look into it. Rooms are dated but clean, carpet is old and bathroom is dated but clean. You would think that becuase it is a best western we should expect more from their hotel. Bell boy was helpful. Hotel is wrieless and free. Close to everything Centro Historic. Probably would not stay here again due to how we were treated by service counter.

  • Liked — location
  • Disliked — service counter people
  • Stayed July 2007, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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See 4 more reviews by MexVacationing for Guadalajara
Ask MexVacationing about BEST WESTERN Plaza Genova
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
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Additional Information about BEST WESTERN Plaza Genova

Also Known As:
Best Western Plaza Genova Hotel Guadalajara
Best Western Plaza Genova Hotel
Best Western Guadalajara
Guadalajara Best Western
Address: Ave Juarez 123, Guadalajara 44100, Mexico
Region: Mexico > Pacific Coast > Jalisco > Guadalajara Metropolitan Area > Guadalajara
Amenities:
Bar/Lounge Restaurant Room Service
Hotel Style:
Ranked #41 of 109 hotels in Guadalajara
Price Range: $
Hotel Class:3 star (3*)
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