We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“staying abroad” 5 of 5 stars
Review of Hotel Plaza Genova

Save Saved
You added Hotel Plaza Genova to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 1 more site!
Hotel Plaza Genova
4.0 of 5 Hotel   |   Ave Juarez 123, Guadalajara 44100, Mexico   |  
Hotel amenities
Ranked #62 of 113 hotels in Guadalajara
glendale ca.
2 reviews
1 helpful vote 1 helpful vote
“staying abroad”
5 of 5 stars Reviewed August 28, 2007

I stayed at the best western twice. The resaon people complain about it because they are spoiled. The service was excellent. The staff was always polite.Once though early in the morning the water was cold for some reason,they appologized and the problem was corrected.I lived in guadalajara for six month's. I am a american citizen no hispanic blood and i would choose to retire their over 90 percent of the world. This is a growing country give it time it will surpas alot of others. Many students take pride in their education as well as dress atire.Those who say that they had a bad experience on this sight are just that. BAD EXPERIENCE> Not to themselves to others.They would find something wrong in all parts of the world.Please remember we have streets in los angeles and others parts of the U.S that are far worse.Look at the mess after Katrina,years later and still sits as the day it happened.So in closing enjoy what good you see and that should surpase the bad.Their are alot of things to see and do their and you could never get tired.I worked and toured 6 months and never got enough there is alot to see./Paul

  • Liked — LOCATION
  • Stayed May 2003, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

40 people have reviewed this hotel

Traveler rating
    8
    13
    10
    5
    4
See reviews for
11
8
2
11
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • Russian first
  • Spanish first
  • Any
English first
City San Fernando, State California
Top Contributor
72 reviews 72 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
93 helpful votes 93 helpful votes
2 of 5 stars Reviewed July 25, 2007

Ladies at service counter were not polite. We felt like they were doing us a favor. We made our reservations at best western site and when we got to hotel they had no record of it. Even when we showed the reservation email the manager said we don;t have that service. I showed the best western site to the manager and he said he would look into it. Rooms are dated but clean, carpet is old and bathroom is dated but clean. You would think that becuase it is a best western we should expect more from their hotel. Bell boy was helpful. Hotel is wrieless and free. Close to everything Centro Historic. Probably would not stay here again due to how we were treated by service counter.

  • Liked — location
  • Disliked — service counter people
  • Stayed July 2007, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SoCal
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed September 18, 2006

I thought the fact this was a Best Western guaranteed a certain level of quality. But not in this case. The lobby gives you the impression that everything will be in good shape. But when you get in the room you realize these people have not remodeled in decades. And Im not just talking about furniture! The bathroom felt like stepping into the 60's.

But that isn't even the worst part. The place was not even clean! The carpet was SO DIRTY that my white socks turned grey instantly from walking across it. That was pretty gross to witness. It makes one wonder how long they leave these rooms dirty! Evidently years!

And it keeps getting worse! The hotel is right on a busy avenue, with traffic at all hours. That would not be a problem in a modern hotel. The windows are very thin and even when closed it sounds as if they are open.

And lastly but even worse, the windows in the bathroom run along the ceiling. They are made like the old windows in elementary school where they push open. But their windows would NOT CLOSE!!! Meaning even at night we had to sleep with the direct noise from the street. And we were on one of the top floors and it was still terribly noisy.

In the morning we frantically called other hotels looking for a room.. We found a nicer place that cost less. The only drawback was it being an extra 10 blocks from the center. Since we took taxis everywhere, it didnt matter.

Unless you like roughing it for top dollar, I would avoid this hotel! I don't know what Best Western was thinking, but they ruined out impression of the quality of their hotels! Good Luck All!

  • Liked — Quick Check-In
  • Disliked — Noisy, Dirty, Old Furnishings, Slow Room Service
  • Tips/Secrets — Choose another hotel!
  • Stayed August 2006, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Merida, Mexico
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
28 helpful votes 28 helpful votes
1 of 5 stars Reviewed October 6, 2005

Really bad experience!
Very expensive rate for the bad service!
I called a Toll free number and they charged me 1.60 USD per minute, "connection rate". They didn't mentioned this rate at any time. Who charges to call a toll free number???
The phone lines were blocked for internet use, so it's impossible to work here (No internet whatsoever provided by the hotel)
It's very unsafe area to be around at night.
The people at reception treat the guests rudely.
The rooms seem furnished since a decade ago.
Avoid if you want to enjoy real Mexican hospitality.

  • Stayed September 2005, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orange, California
Senior Contributor
39 reviews 39 reviews
27 hotel reviews
Reviews in 25 cities Reviews in 25 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed January 20, 2005

This hotel not was not only located just a few blocks from the center of Guadalajara but the service was excellent. The staff was friendly and very accommodating. The facility and rooms were clean and up to date. A great hotel for a great price.

Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rochester, New York
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed November 30, 2004

Very nice, modern, well equipped hotel. We booked a double room on Travelocity for about $80. They could not find the reservation, so be sure to take your confirmation. Location is very good, just a short walk from the main plazas. The hotel sits on Juarez Street so there is some traffic noise. Don't forget to pack some earplugs.

We were very impressed with Guadalajara.

Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay
Travelers also viewed these Guadalajara hotels
Bar/Lounge, Mid...
Show More
0.0 mi away
One Guadalajara Centro Historico
One Guadalajara Centro Historico
#30 of 113 in Guadalajara
4.0 of 5 stars 71 reviews
Quiet, Free Par...
Show More
0.0 mi away
Holiday Inn Hotel & Suites Centro Historico
Pool, Free inte...
Show More
0.0 mi away
Hotel de Mendoza
Hotel de Mendoza
#28 of 113 in Guadalajara
4.0 of 5 stars 175 reviews
Show Prices
Show Prices
Show Prices
Free Parking, R...
Show More
0.0 mi away
Fenix Hotel
Fenix Hotel
#81 of 113 in Guadalajara
3.0 of 5 stars 63 reviews
Mid-range, Free...
Show More
0.0 mi away
Hotel Casino Plaza
Hotel Casino Plaza
#13 of 113 in Guadalajara
4.0 of 5 stars 83 reviews
Suites, Luxury...
Show More
0.0 mi away
The Westin Guadalajara
The Westin Guadalajara
#9 of 113 in Guadalajara
4.5 of 5 stars 203 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel Plaza Genova? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Plaza Genova

Address: Ave Juarez 123, Guadalajara 44100, Mexico
Location: Mexico > Jalisco > Guadalajara Metropolitan Area > Guadalajara
Amenities:
Bar / Lounge Restaurant Room Service
Hotel Style:
#16 Luxury Hotel in Guadalajara
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Plaza Genova 4*
Reservation Options:
TripAdvisor is proud to partner with HotelsClick, Agoda and Otel so you can book your Hotel Plaza Genova reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Plaza Genova Hotel Guadalajara
Best Western Guadalajara
Guadalajara Best Western

Owners: What's your side of the story?

If you own or manage Hotel Plaza Genova, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.