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“Good hotel for bussiness trip stay” 5 of 5 stars
Review of Hilton Guadalajara

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Hilton Guadalajara
4.0 of 5 Hotel   |   Avenida De Las Rosas 2933 | Rinconada Del Bosque, Guadalajara 44540, Mexico   |  
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Ranked #24 of 114 Hotels in Guadalajara
Certificate of Excellence 2014
San Jose, CA
Top Contributor
50 reviews 50 reviews
49 hotel reviews
Reviews in 35 cities Reviews in 35 cities
21 helpful votes 21 helpful votes
“Good hotel for bussiness trip stay”
5 of 5 stars Reviewed March 5, 2014

Stayed in this hotel for several days during recent business trip. Hotel is pretty nice. Not sure about location since I did not have any time to explore around. Also, did not have time to visit executive lounge this time. Room is big and clean. Breakfast buffet is really good with excellent selection of food. Everyone was very nice and accommodating. Overall very good business hotel to stay in.

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonGuadalajara, General Manager at Hilton Guadalajara, responded to this review, March 7, 2014
Thank you very much for your nice comments. We are happy to learn that the services rendered to you were satisfactory. In reference to the location I would like to state that we have free shuttle bus services from the Hotel to two different malls and back to the hotel. We are right across from the EXPO which is the biggest Exposition Center in Mexico and approximately 10 - 15 minutes from down town.

We are looking forward to welcome you back soon and remain

Sincerely

Peter M. Leder
General Manager
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448 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
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  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Spanish first
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English first
Miami, United States
Senior Contributor
36 reviews 36 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed March 1, 2014

the hotel staff is very helpful and makes you feel welcomed. Very secure hotel, great location. Taxis are always available. The wine/tequila bar are good for relaxing in the evening. The gym and pool are clean and modern. I would stay here again.

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonGuadalajara, General Manager at Hilton Guadalajara, responded to this review, March 7, 2014
Thank you very much for your very nice comments.

We are happy to hear that the service of our staff and the Wine/Tequila Bar as well as the Gym and pool were to your liking.

All our staff strives to offer an excellent service every single day and they are happy to receive good reviews like the one you kindly wrote.

Thank you for letting us know that we are doing things right.

Sincerely

Peter M. Leder
General Manager
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Kamloops, Canada
Senior Contributor
41 reviews 41 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed March 1, 2014

The price is reasonable for this hotel, definitely, and the service is very good, in particular I loved the staff in the restaurant, absolutely great, friendly, and attentive, I thought much better than the average servers in other even more expensive hotels I have stayed at around the world.

The pool and roof top area for sun bathing were great, just don't get burned!

But there is really nothing to do in this location, unless you are attending an event at the Expo site.

The rooms were run down and not well equipped. Bathrooms and showers were less than average, and on my final morning before I checked out I found a big cockroach on his back, yuck!

I had a mini-bar but it was locked, which seemed silly, but I did call room service to open it so I could put some water in there. Usually most hotels have a kettle for hot water, but not here. Disappointing. Luckily I had friends and co-workers staying at the hotel so we could go out together and I didn't need to stay in my room very much.

For sight-seeing, fun restaurants, and shopping in the markets, you are better to take a hotel further north and east, such as places closer to well-known landmarks like the Liberation Plaza for example.

  • Stayed February 2014, traveled on business
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonGuadalajara, Director General at Hilton Guadalajara, responded to this review, March 5, 2014
Thank you very much for your comments about our hotel. We are glad to hear that the service and the attention of our staff were to your entire satisfaction. We would like to state that we have to complimentary shuttle service to two different malls which bring you to and from the mall. We do have a coffee machine in each room but not a kettle for hot water. We really do apologize for having found a insect in your room as we do regular fumigation in all rooms and areas of the hotel and this definitely should not happen.
We look forward to be of service to you in one of your next visits to Guadalajara and remain.

Sincerley

Peter M. Leder
General Manager
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El Paso, Tx
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed February 26, 2014

I stayed here three nights on a business trip. I had wonderful food at the restaurant and great service at both the hotel and the restaurant. the room was very clean. I will stay here every time I'm in Guadalajara.

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonGuadalajara, Director General at Hilton Guadalajara, responded to this review, March 1, 2014
Thank you very much for your very kind comments which I will gladly convey to all our associates who are trying very hard to please all our guest every single day of the week. We are happy to learn that you will return soon and remain.

Sincerely

Peter M. Leder
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
44 reviews 44 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed February 25, 2014 via mobile

The room was nice : clean, quiet with complimentary water and a coffee maker (i like a cup of coffee to kick start me in the morning!) .

Had room service on two occasions : one lunch and one dinner. Pleasant and friendly staff BUT my word the food was really quite awful. Honestly, unless you are stuck in the hotel or too tired to venture out : I suggest you get in a cab and go elsewhere to eat. if its just a bed you are after : this is ok BUT for a hotel with the ' Hilton ' brand and 5 star reputation : the food was dire.

Stayed February 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonGuadalajara, General Manager at Hilton Guadalajara, responded to this review, February 26, 2014
Thank you very much for your very valuable comments. We are terribly sorry that you did not like the food in room service and will follow up on your observations with our Executive Chef in order to prevent such breakdowns in the future. On the other hand we are happy to hear that you found our staff pleasant and friendly.
Hopefully we will have the pleasure to welcome you back in the near future and remain

Sincerely

Peter M. Leder
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Jose, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed February 19, 2014

I would have rated this a five. Everything was fine, and high quality. The only issue I had was that there was no heat in the room (or hotel). We had unusually cold weather so we just had to bundle up. However, with that said, everything else was excellent. The room was beautiful and clean. The gym was immaculate. The pool was beautiful. I also access the club house on the 19th floor and had breakfast and wine every day. It was excellent. I'd go back again when I'm in Guadalajara. Also, there is a local bus for only 7 pesos that will take you to downtown if you like.

Room Tip: Ask about the upgrades if you're a Hilton Honors member. I upgraded for $30 and it covered free...
See more room tips
  • Stayed November 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonGuadalajara, General Manager at Hilton Guadalajara, responded to this review, February 24, 2014
Thank you very much for your very valuable comments. We are very sorry to hear that you had cold and would like to apologize. Knowing that our coldest temperature at night is about 8 C and during the day we have temperatures of around 26-29 C we did not have any comments on this issue before. Please let us know the next time you come to our hotel in order to give you some extra blankets.

Looking forward to welcome you back in the near future, I remain
Sincerely

Peter M. Leder
General Manager
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Kennesaw, Georgia
Top Contributor
288 reviews 288 reviews
20 hotel reviews
Reviews in 54 cities Reviews in 54 cities
104 helpful votes 104 helpful votes
5 of 5 stars Reviewed February 1, 2014

I stayed in this hotel for 26 straight days and ate the majority of my meals there. Rooms are big. Food is good with big breakfas buffet and Executivr Lounge has beer/wine and apps from 6p - 8p every night. Lobby bar has good tequila selections so do not miss them.

  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonGuadalajara, General Manager at Hilton Guadalajara, responded to this review, February 4, 2014
We are very pleased to hear that your stay of 26 days was a successful one and that you liked the services provided by the hotel.

We hope to see you back soon

Sincerely

Peter M. Leder
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Guadalajara

Address: Avenida De Las Rosas 2933 | Rinconada Del Bosque, Guadalajara 44540, Mexico
Phone Number:
Location: Mexico > Jalisco > Guadalajara Metropolitan Area > Guadalajara
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Guadalajara
#9 Luxury Hotel in Guadalajara
#10 Family Hotel in Guadalajara
#13 Business Hotel in Guadalajara
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hilton Guadalajara 4*
Number of rooms: 450
Official Description (provided by the hotel):
Hilton Guadalajara is located within the business complex of Guadalajara World Trade Centre, in front of Expo Guadalajara convention center, 30 minutes far from Guadalajara International Airport, with easy access to the downtown area and only 5 minutes from Plaza del Sol, a traditional shopping center. Hilton Guadalajara has 450 rooms, all featuring wireless high speed internet (surcharge), remote control, cable television, computerized air conditioning, security box, 3 telephone, two lines, and magnetic card door locks. 24 Hour In-room dining & Meeting Facilities. Restaurants:Los Vitrales & Vinifera Bar. ... more   less 
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Also Known As:
Hilton Guadalajara Hotel Guadalajara
Hilton Hotel Guadalajara
Guadalajara Hilton Hotel

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