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“Great location for Attending the Expo” 4 of 5 stars
Review of Hilton Guadalajara

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Hilton Guadalajara
4.0 of 5 Hotel   |   Avenida De Las Rosas 2933 | Rinconada Del Bosque, Guadalajara 44540, Mexico   |  
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Ranked #24 of 114 Hotels in Guadalajara
Certificate of Excellence 2014
Antigua, Guatemala
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
“Great location for Attending the Expo”
4 of 5 stars Reviewed September 8, 2013

Great staff, friendly and helpful. Rooms and bathrooms are a little small for a Hilton, but I guess it's because is an older property. Despite this, rooms are well appointed, beds are comfortable, windows soundproof. You can't hear the noise from the street at all. Wi-fi worked well but should be included in the room rate. It's about US$ 15 extra per day for up to three computers/phones.

Lobby bar has great service. Angus steak-house in the hotel lobby is a pleasant surprise. Great food, but the waitresses steal the show for sure. Excellent location for the Expo.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonGuadalajara, General Manager at Hilton Guadalajara, responded to this review, September 12, 2013
We are delighted to hear that your stay in our hotel was a success and that the services provided by our staff were to your satisfaction.
We hope to see you soon again in one of your next visits

Sincerely

Peter M. Leder
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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448 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Tampa
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 3, 2013

Only place to stay on Guadalajara, clean rooms, friendly service and newly renovated. I've been staying there for the past 20 or so visits And feel safe, they also have the Angus steak restaurant inside the hotel should you not feel like venturing out.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonGuadalajara, General Manager at Hilton Guadalajara, responded to this review, September 5, 2013
Thank you very nice for your valuable comments. We are very happy that you have found our services and installations to your liking and look forward to be of service to you in the near future

Sincerely

Peter M. Leder
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Contributor
17 reviews 17 reviews
17 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 3, 2013

Top friendly Service at the Reception and at the Breakfast Service. The employess did speak good english and was very customerfriendly. Interiour was nice decorated and we felt very cosy there. We can recommend this Hotel. Very friendly Staff at the Reception. They did also speak good english. Nice hilton in Guadalajara

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonGuadalajara, General Manager at Hilton Guadalajara, responded to this review, September 5, 2013
We are very happy to hear that your stay with us was a very satisfactory one in where you received good and friendly service. I will gladly pass on your comments to all our associates who will be thrilled to hear that their efforts were appreciated by the guest.

Hopefull we wil have the pleasure to see you back soon at our hotel.

Cordially

Peter M. Leder
GeneralManager
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McKinney
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 27, 2013

Stayed first week of August 2013. Room was below par compared to USA, and on day 3 had to kill roach in bathroom. House keeping was exceptional. Front desk was hit and miss first day we got good service on August 4 and 5, on August 6 we asked for water bottle after we went for walk and lady at front desk was not helpful at all. As well WiFi was hardly working especially they expect people to pay for it. Water bottles are issue they wanted to charge 3usd for small water bottle as they claimed they ran out of water, thus we decided to carry water supply from shopping store 2km away and there was no shuttle and doorman offered taxi assuming it provides kickbacks. I am hoping hotel stops assuming we don't have ATM's and stop scamming for water and internet.

Room Tip: Take a walk to shopping center and buy water supply and do not pay for WiFi .
See more room tips
  • Stayed August 2013, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonGuadalajara, General Manager at Hilton Guadalajara, responded to this review, August 29, 2013
We are terribly sorry to hear that your stay with us was not satisfactory for which we apologize. The water bottle which you refer to is a one liter bottle which equals 33.8 US FL Oz which we offer in Room Service at a prize of $35 pesos including Tax which is about US$2.61. In respect of the Wi-Fi we offer free Wi-Fi on two computers in our lobby and have different packages by hours or days, however if you are a Gold or Diamond member of the Hilton Honors program you will have free Wi-Fi. We do have free shuttle service to two different malls however we do not have a free shuttle for a convenience store.

Once again please accept our sincere apology for not having met your expectations during your visit to our hotel.

Sincerely

Peter M. Leder
General Manager
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Spartanburg, South Carolina
Senior Contributor
40 reviews 40 reviews
33 hotel reviews
Reviews in 33 cities Reviews in 33 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed August 18, 2013

Very nice Hotel in a great location, just across the street the Expo Center.
Rooms are tastefully decorated, quiet, very clean.
Very friendly and helpful staff, outstanding service.
Breakfast well above the usual Hilton standard.
My 3 day stay was fantastic, on my next trip to Guadalajara I will stay there again, guaranteed!

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonGuadalajara, General Manager at Hilton Guadalajara, responded to this review, August 22, 2013
We are very happy to learn that you had a great stay in our hotel during your last visit and look forward to welcoming you back soon

Sincerely

Peter M. Leder
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Knoxville, Tennessee, United States
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 8, 2013

This hotel is located in prime area . Close to mall resturants and next door to the Expo center Guadalajara. Quiet but nice area close to everything you need. The staff is freindly and just overall nice place to stay

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonGuadalajara, General Manager at Hilton Guadalajara, responded to this review, August 14, 2013
We are very happy to hear that your stay with us was a successful one and that you like the attention and service of our staff.

Hopefully we will have the pleasure to welcome you back in the near future and remain

Sincerely

Peter M. Leder
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northern New Jersey
Top Contributor
153 reviews 153 reviews
33 hotel reviews
Reviews in 75 cities Reviews in 75 cities
93 helpful votes 93 helpful votes
5 of 5 stars Reviewed August 3, 2013

While the lobby isn't plush or impressive, be assured that this is an extremely well run hotel in every respect, directly across the street from the convention center, located in the heart of Guadalajara. The rooms are immaculate, the service is outstanding and the staff could not be more cordial or accomodating. An overall Top Notch place to hang your hat in Guadalajara.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonGuadalajara, General Manager at Hilton Guadalajara, responded to this review, August 6, 2013
We are very happy to hear that you were pleased with the services provided to you in our hotel. I will let our associates know that their efforts to provide a good service have been appreciated.

Looking forward to welcome you back soon, I remain

Sincerely

Peter M. Leder
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Guadalajara

Address: Avenida De Las Rosas 2933 | Rinconada Del Bosque, Guadalajara 44540, Mexico
Phone Number:
Location: Mexico > Jalisco > Guadalajara Metropolitan Area > Guadalajara
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Guadalajara
#9 Luxury Hotel in Guadalajara
#10 Family Hotel in Guadalajara
#13 Business Hotel in Guadalajara
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hilton Guadalajara 4*
Number of rooms: 450
Official Description (provided by the hotel):
Hilton Guadalajara is located within the business complex of Guadalajara World Trade Centre, in front of Expo Guadalajara convention center, 30 minutes far from Guadalajara International Airport, with easy access to the downtown area and only 5 minutes from Plaza del Sol, a traditional shopping center. Hilton Guadalajara has 450 rooms, all featuring wireless high speed internet (surcharge), remote control, cable television, computerized air conditioning, security box, 3 telephone, two lines, and magnetic card door locks. 24 Hour In-room dining & Meeting Facilities. Restaurants:Los Vitrales & Vinifera Bar. ... more   less 
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Also Known As:
Hilton Guadalajara Hotel Guadalajara
Hilton Hotel Guadalajara
Guadalajara Hilton Hotel

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