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“Much better, My favorite business Hotel in GDL” 5 of 5 stars
Review of Hilton Guadalajara

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Hilton Guadalajara
4.0 of 5 Hotel   |   Avenida De Las Rosas 2933 | Rinconada Del Bosque, Guadalajara 44540, Mexico   |  
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Ranked #22 of 110 hotels in Guadalajara
Miami, Florida
Top Contributor
74 reviews 74 reviews
35 hotel reviews
Reviews in 31 cities Reviews in 31 cities
22 helpful votes 22 helpful votes
“Much better, My favorite business Hotel in GDL”
5 of 5 stars Reviewed May 3, 2013

this place has really turned around in the last year. they are remodeling the entire 20th floor, the service has dramatically improved and it's now what you'd expect from a Hilton.
Lourdes, the manager assistant, helped me with my reservations and it was great. We had a meeting in GDL and several partners stayed at the hotel. no complains from any of them.

Room Tip: large suites, plenty of space and great working area. worth spending the extra money.
See more room tips
  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonGuadalajara, General Manager at Hilton Guadalajara, responded to this review, May 7, 2013
We are glad to hear that you had a good stay in our hotel and are happy that you liked our services and installations.

We hope to have the pleasure to welcome you back soon and remain

Sincerely
Peter M. Leder
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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288 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
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English first
A TripAdvisor Member
4 of 5 stars Reviewed April 29, 2013

Very nice property but the rooms are not well kept. Light fixtures and bathroom fixtures are broken. I typically stay at this hotel during my business trips to Guadalajara and I have seen the quality of the rooms decay. This is the Hotel chosen by President Obama to stay during his visit to this city, I do not know that he would find it as attractive any more. Security personnel are suspicious of all people and make the customers not feel welcome

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonGuadalajara, Director General at Hilton Guadalajara, responded to this review, May 8, 2013
Thank you very much for taking your time and comments. We are very sorry to hear that your stay with us was not a satisfactory one and do apologize for the occurred. I have taken steps to correct the maintenance aspects and have spoken to our security people in order to make our guests feel always welcome.

Sincerely

Peter M. Leder
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Luray, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 23, 2013

Hotel was very clean and up to date. Staff was very courteous and accomadating. Restaurant staff was extremely helpful in recommendations for meals. Rooms were were very clean and spacious. View was scenic in the skyline of the city especially at night.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonGuadalajara, Director General at Hilton Guadalajara, responded to this review, April 27, 2013
We are very pleased to read that your stay in our hotel was a pleasant one and hope to welcome you back soon on an other visit to our hotel

Sincerely

Peter M. Leder
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sudbury, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 21, 2013

Overall good experience. The Angus restaurant is overpriced and the food is average to poor but the rest of the hotel is very much worth the stay. The pool is very nice and a good size. The fitness center is very well equipped and clean.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonGuadalajara, Director General at Hilton Guadalajara, responded to this review, April 27, 2013
Thank you very much for your very valuable comments. Unfortunately the ANGUS restaurant is a Tenant and is not managed by Hilton, however we have let them know about your observations.

We are glad that you liked our pool and Gym installations and hope to be able to welcome you back in the near future.

Sincerely

Peter M: Leder
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dana Point, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 10, 2013

Large clean quiet room and freindly staff. Did not eat at the angus restaurant, but had a good breakfast and lunch at the other restaurant on site. The bed and bedding was very comfortable, however, the only down side to our stay was the low humidity in the room. I woke up with very dry mouth, nose and eyes every morning. Overall, I would stay again and recommend it to freinds or family.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonGuadalajara, General Manager at Hilton Guadalajara, responded to this review, April 11, 2013
Thank you very much for your nice comments. We are very happy that we were able to provide you with a satisfactory stay in our hotel and look forward to serve you a gain in the near future

Sincerely

Peter M. Leder
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carlsbad, CA
Senior Contributor
27 reviews 27 reviews
16 hotel reviews
Reviews in 12 cities Reviews in 12 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed April 4, 2013

Clean, spacious and great amenities. Rooms were large, good Wifi and easy check-in/check-out. I liked it better than the RIU. Two on site restaurants were decent; Angus Steakhouse was great.Above all, very safe if you decide to bring family.

Room Tip: Join Hilton Honors and get on the Executive floors
See more room tips
  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonGuadalajara, General Manager at Hilton Guadalajara, responded to this review, April 13, 2013
Thank you very much for taking the time to let us know that you had liked the service in our hotel. All of our associates are trying very hard to please our guest every day and it is so nice to hear that they all have done a good job.

Looking forward to welcome you back in the near future , I remain

Sincerely

Peter M. Leder
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madrid
Senior Contributor
45 reviews 45 reviews
18 hotel reviews
Reviews in 20 cities Reviews in 20 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed March 14, 2013

Used this while visiting a show in March 2013. The Hotel is not new but well maintained. The lobby is very spacious and the breakfast restaurant is good. Serives can be sometimes a littel slow nut it was good business stay. It is not near the city centre, but is a good Hotel if your are working.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonGuadalajara, General Manager at Hilton Guadalajara, responded to this review, April 5, 2013
Thank you very much for your kind comments. We are very happy to have provided a nice stay for you and have taken note of the slow service at times. These comments are very valuable for our hotel knowing that we have the opportunity to correct things in order to improve our services.
We are looking forward to be of service to you in the near future and remain.

Sincerely

Peter M. Leder
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hilton Guadalajara

Address: Avenida De Las Rosas 2933 | Rinconada Del Bosque, Guadalajara 44540, Mexico
Phone Number:
Location: Mexico > Jalisco > Guadalajara Metropolitan Area > Guadalajara
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Guadalajara
#8 Luxury Hotel in Guadalajara
#11 Business Hotel in Guadalajara
#12 Family Hotel in Guadalajara
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hilton Guadalajara 4*
Official Description (provided by the hotel):
Hilton Guadalajara is located within the business complex of Guadalajara World Trade Centre, in front of Expo Guadalajara convention center, 30 minutes far from Guadalajara International Airport, with easy access to the downtown area and only 5 minutes from Plaza del Sol, a traditional shopping center.Hilton Guadalajara has 450 rooms, all of them wireless high speed internet (surcharge), remote control, cable television, computerized air conditioning, security box, 3 telephone, two lines, and magnetic card door locks. 24 hour In room dining & Meeting Facilities.Restaurants:Los Vitrales & Vinifera Bar ... more   less 
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Also Known As:
Hilton Guadalajara Hotel Guadalajara
Hilton Hotel Guadalajara
Guadalajara Hilton Hotel

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