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“Nice place, but minor problems” 4 of 5 stars
Review of Hilton Guadalajara

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Hilton Guadalajara
4.0 of 5 Hotel   |   Avenida De Las Rosas 2933 | Rinconada Del Bosque, Guadalajara 44540, Mexico   |  
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Ranked #19 of 114 Hotels in Guadalajara
CA
Top Contributor
70 reviews 70 reviews
18 hotel reviews
Reviews in 23 cities Reviews in 23 cities
46 helpful votes 46 helpful votes
“Nice place, but minor problems”
4 of 5 stars Reviewed January 24, 2013

I have stayed the the Hilton Guadalajara many times during the last 3-4 years. Generally I have had great experiences there. Rooms are clean, beds are comfortable, and a great expansive Breakfast buffet that is included in my corporate rate. But the last 2 times I have been there (most recently Jan'13), the AC in my room had problems such that I had to change rooms one time, and the AC had to be serviced another time. Seems like they need to be more proactive about maintenance. Carpets were pretty dingy this last time also. Hopefully I just had the bad luck of getting the only 2 rooms that had AC problems. Otherwise this is a great place.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonGuadalajara, Director General at Hilton Guadalajara, responded to this review, February 5, 2013
I really appreciate you taking the time to share your disappointment with your recent stay in reference to your air-condition problem and condition of carpet. I want to personally apologize that some services of the hotel where not as good as our standards demand. You can be confident that we will follow-up on your concerns so that others are not disappointed as you were. We value you as a frequent guest and I do want you to know that your concerns are our concerns. We would like to thank you for having taken the time to let us know of your experience. Looking forward to have the pleasure to welcome you in the near future I remain.

Peter M. Leder
General Manager
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323 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
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English first
Darlington, South Carolina, United States
Top Contributor
123 reviews 123 reviews
20 hotel reviews
Reviews in 39 cities Reviews in 39 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed January 24, 2013

The hotel is conveniently located across the street from the Expo-Guadalajara which is the place where we go for business. Nice-spacious-clean rooms, great service, fine restaurants on site. The concierge service is excellent. They are always willing to help if you need directions, reservations with outside restaurants, or to get a taxi to see the city, go to the airport or visit the city. The breakfast is good, whether you need room service or you want to eat at the restaurant. Good variety and fresh food. I love their orange juice, fresh-fresh-fresh. Good choice for business, I may use it in the future for a family vacation. Highly recommended.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonGuadalajara, Director General at Hilton Guadalajara, responded to this review, February 5, 2013
Thank you very much indeed for your very favorable comments which I have shared with my associates knowing that they all strive to excel them self every day to please our customers.
Looking forward to welcome you back soon, I remain

Sincerely

Peter M. Leder
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guadalajara, Mexico
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 1, 2013 via mobile

We stayed here for Christmas! the hotel will not disapponted you at all, but in my opinion is just fair for a Hilton. The rooms are well maintained but average. The bathroom was so small, that taking a showers was not that pleasant. There was no bathtube. Thevservice was great! no complains on this. The pool was nice. In the overall, it is a nice hotel, but it did not really met my expectations for a Hilton.

Stayed December 2012, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonGuadalajara, Director General at Hilton Guadalajara, responded to this review, January 8, 2013
Thank you very much for your comments. I am terribly sorry that we could not meet your expectations but would like to inform you that all our 172 double/double rooms have bathtubs unfortunately you were in a King-size room which has a shower installed.

We hope that we will have the pleasure to welcome you back in the not so distant future.

Sincerely

Peter M. Leder
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guadalajara, Mexico
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
Reviews in 9 cities Reviews in 9 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed December 26, 2012

It was a great hotel....really super great hotel.
Actually we were supposed to stay here for our X-mas holiday 2011, but since they closed the swimming pool, I had to cancel.
Ms. Adriana was sooo helpful during the cancelation process.
For some reason, I didn't get refunded for the cancelation, but Ms. Adriana gave us credit for our next stay there PLUS an upgrade.
so to make story short, i made a reservation for this X-mas holiday to stay there.
As she promised, when we checked in, they gave us an upgrade to the Club Floor, with breakfast at the Executive Floor, as well as Cocktail at 6pm-8pm at the Executive Floor too.
We went up to our room which was on the 7th floor.
The room was spacious, beds are comfy, love the duvet......TV was great and big....with lots of channels..(incl DW and NHK)....nice huge window (although the view was not so good, but it's ok)......with bathtub, love the bathroom too.
Cocktail and breakfast was super great. The food were super tasty.......different variety, the staff were attentive.....and they always have fresh fruits.....the view from the Executive Floor was stunning....with windows around it....
Swimming pool was great too.....always clean..although on our last day, we couldn't swim, bcoz the water was cold..and it was kinda cold in the morning....so my kids settles in the bathtub with warmer water...:P
So overall stay, it was really amazing.....all the staff, incl. the guy in the parking area are super nice and friendly.
it's recommended...

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonGuadalajara, Director General at Hilton Guadalajara, responded to this review, January 8, 2013
Thank you very much for your very favorable comments which I gladly will share with my associates, knowing that they all give their best every day in order to please our guests.

Hopefully we will have the pleasure to welcome you back soon and remain

Sincerely

Peter M. Leder
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mexico City, Mexico
Top Contributor
67 reviews 67 reviews
13 hotel reviews
Reviews in 27 cities Reviews in 27 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed December 20, 2012

I recently stayed at the Hilton when I visited the famous Feria del Libro. This is a great place to stay if you are going to the Expo-- nice facilities, great breakfasts, and an excellent staff! It looks to have been recently refurbished.

  • Stayed December 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonGuadalajara, Director General at Hilton Guadalajara, responded to this review, January 8, 2013
Indeed, it is with pleasure that we have received your very nice comments about our hotel. All of us are trying very hard to please our guests every day and it is therefore so special to receive comments like yours.

We are looking forward to welcome you back in the near future and remain

Sincerely

Peter M. Leder
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tiburon, California
Top Contributor
59 reviews 59 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed December 10, 2012

we stayed here for a business trip last week and were surprised how it not only was better than the last time but the room we were given was bigger and the buffet was tastier
we came during the hight od the convention season but they had plenty of rooms available
the girls at the front desk especially sonya was very professional and could see that we were tired so she made sure we were taken care of right away
fernando the bell man and moses made sure our car was parked and our luggage got up stairs with out incident
we like to stay on the 7th floor because the hotel has an open buffet that you can purchase for a few extra dollars and day but this was being remodeled so they let us go upstairs to the exective floor which has an exceptional layout of everything you could ask for
we only wanted a few beers and wanted to relax after driving 4 hours from puerto vallarta
the beers were ice cold and the next morning we had a breakfast to remember
we only got to stay 3 days but wish we could have stayed a week
thanks hilton for all the hard work
we'll be back soon

Room Tip: 803 is the biggest and quitest room they have
See more room tips
  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonGuadalajara, Director General at Hilton Guadalajara, responded to this review, December 13, 2012
We are very happy that your stay with us was a successful one and are happy that the daily efforts of all our associates to please our guests have given positive results.

We would like to wish you a HAPPY HOLIDAY SEASON and look forward to see you soon back at your home away from home.

Sincerely

Peter M. Leder
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Monterrey, Mexico
1 review
5 of 5 stars Reviewed November 3, 2012

I always stay at Hilton Guadalajara, where I have experienced an excellent service and attention; its facilities are very comfortable; I always find fresh and innovative touches of service. To me is one of the best options to stay, when traveling to GDL, either being for pleasure or on business; therefore I highly recommend the Hilton GDL Hotel.

Room Tip: The executive or special club floors (18 and 19th) have a excellent concept of service
See more room tips
  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonGuadalajara, General Manager at Hilton Guadalajara, responded to this review, November 6, 2012
We are very happy that you have found our services to your entire satisfaction and thank you for having taken the time to let us know.

Hopefully we will have the pleasure to welcome you back soon and remain

Sincerely

Peter M: Leder
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Guadalajara

Address: Avenida De Las Rosas 2933 | Rinconada Del Bosque, Guadalajara 44540, Mexico
Phone Number:
Location: Mexico > Jalisco > Guadalajara Metropolitan Area > Guadalajara
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Guadalajara
#6 Luxury Hotel in Guadalajara
#8 Business Hotel in Guadalajara
#13 Family Hotel in Guadalajara
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hilton Guadalajara 4*
Official Description (provided by the hotel):
Hilton Guadalajara is located within the business complex of Guadalajara World Trade Centre, in front of Expo Guadalajara convention center, 30 minutes far from Guadalajara International Airport, with easy access to the downtown area and only 5 minutes from Plaza del Sol, a traditional shopping center.Hilton Guadalajara has 450 rooms, all of them wireless high speed internet (surcharge), remote control, cable television, computerized air conditioning, security box, 3 telephone, two lines, and magnetic card door locks. 24 hour In room dining & Meeting Facilities.Restaurants:Los Vitrales & Vinifera Bar ... more   less 
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Also Known As:
Hilton Guadalajara Hotel Guadalajara
Hilton Hotel Guadalajara
Guadalajara Hilton Hotel

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