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Hilton Guadalajara: Traveler Reviews

4.0 of 5
Avenida De Las Rosas 2933 | Rinconada Del Bosque, Guadalajara 44540, Mexico
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Hilton Guadalajara
Ranked #17 of 109 hotels in Guadalajara
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157 reviews from our community

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Traveler rating
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    62
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Date Rating
Monterrey, Mexico
1 review
“Excellent facilities and high quality service”
5 of 5 stars Reviewed November 3, 2012

I always stay at Hilton Guadalajara, where I have experienced an excellent service and attention; its facilities are very comfortable; I always find fresh and innovative touches of service. To me is one of the best options to stay, when traveling to GDL, either being for pleasure or on business; therefore I highly recommend the Hilton GDL Hotel.

Room Tip: The executive or special club floors (18 and 19th) have a excellent concept of service
See more room tips
  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Manuel E about Hilton Guadalajara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonGuadalajara, General Manager at Hilton Guadalajara, responded to this review
November 6, 2012
We are very happy that you have found our services to your entire satisfaction and thank you for having taken the time to let us know.

Hopefully we will have the pleasure to welcome you back soon and remain

Sincerely

Peter M: Leder
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangalore, India
Contributor
17 reviews 17 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
“Best choice in GDL”
4 of 5 stars Reviewed October 20, 2012

Good hotel for a business stay. Hilton Gold/Diamond members get free wifi, breakfast and a free room upgrade . Wifi was excellent and needs special mention :). Overall highly recommend for a short stay

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask swami2040 about Hilton Guadalajara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonGuadalajara, General Manager at Hilton Guadalajara, responded to this review
October 23, 2012
Thank you very much for your very nice comments. All of us strive every day to please our guests and are very satisfied to learn that you have encountered this satisfaction in our hotel during your stay.

Looking forward to be of service to you in the near future , I remain

Sincerely

Peter M. Leder
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chihuahua, Mexico
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Non existent wifi access in hotel”
3 of 5 stars Reviewed October 10, 2012 via mobile

After staying for several times in the laste few months the mos consistent issue with this hotel is its non existent wifi access and lousy service on that matter. Even after they charge about $15 usd per day you wont be able to get online, the worst was the reply from the staff who blamed the lack of wifi service on my computer!!
Surely youll be better at the Westin or Hampton Inn next door, doesnt even compare to service ar the Intercontinental

  • Stayed October 2012
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask JGL78 about Hilton Guadalajara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonGuadalajara, General Manager at Hilton Guadalajara, responded to this review
October 12, 2012
Thank you very much for your observations in respect of the Wi-Fi capacities of our hotel. We have installed 20 mbs for the dedicated Internet. As you are aware everybody is using the Internet these days and we have not received comments before of not being able to access the internet, however we do have some experiences with companies who for reasons of internal security do not give access to public internets. In these cases we do have adopters to connect to a Ethernet connection if the guest is requesting it.

We are very sorry that we were not able to assist you in this respect and hope to be able to welcome you back to our hotel in the near future.

Sincerely

Peter M. Leder
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“One of the best choices for your stay in Guadalajara”
4 of 5 stars Reviewed October 4, 2012

I stay in this hotel at least 10 weeks a year. You will get what you expect of a Hilton brand hotel. This hotel is not new and could benefit from making more updates to the hotel. The bathroom is smaller than a regular Hilton and you have to watch out for the door stop on the floor, it is not pleasant to step on as you walk in. Depending on the orientation of your room the AC may work differently, I've had problems in the past and a person was sent right away but informed me that the AC is water cooled so it works different as the ones that use gas to cool the air. Internet is a little expensive compared to other hotels, I have noticed that some are starting to include it with your stay.

The main restaurant is pretty good for breakfast, lunch and dinner. Just for breakfast there are plenty of choices for you to have something diferent every day. Service is very good.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 4 more reviews by JGNC for Guadalajara
Ask JGNC about Hilton Guadalajara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonGuadalajara, Director General at Hilton Guadalajara, responded to this review
October 8, 2012
Thank you very much for your very valuable comments. We are very happy that your stay with us was a pleasant one and look forward to welcome you back soon.
Sincerely


Peter M. Leder
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surabaya, Indonesia
Top Contributor
81 reviews 81 reviews
79 hotel reviews
Reviews in 46 cities Reviews in 46 cities
40 helpful votes 40 helpful votes
“Just another Hilton, nothing special”
3 of 5 stars Reviewed October 2, 2012

Stayed here for 2 nights, Its just regular Hilton, with Hilton price and not so good/expensive service. The hotel location is opposite Guadalajara Expo. Perfect to attend exhibition overthere. But kinda away from the city. There is Plaza del Sol, approx 6 blocks away if you want to go for shopping.

  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask Alexandre N about Hilton Guadalajara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonGuadalajara, Director General at Hilton Guadalajara, responded to this review
October 8, 2012
Thank you very much for having taken the time to write your comments. We would like to point out that we have a free shuttle service to two different malls for our guests.
Looking forward to be of service to you in the near future , I remain.

Sincerely

Peter M. Leder
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Guadalajara

Also Known As:
Hilton Guadalajara Hotel
Hilton Guadalajara Hotel Guadalajara
Hilton Hotel Guadalajara
Guadalajara Hilton Hotel
Guadalajara Hilton
Address: Avenida De Las Rosas 2933 | Rinconada Del Bosque, Guadalajara 44540, Mexico
Phone Number:
Region: Mexico > Pacific Coast > Jalisco > Guadalajara Metropolitan Area > Guadalajara
Amenities:
Bar/Lounge Business Center Fitness Center Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotels in Guadalajara
#6 Business Hotels in Guadalajara
#9 Luxury Hotels in Guadalajara
Price Range: $
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Hilton Guadalajara is located within the business complex of Guadalajara World Trade Centre, in front of Expo Guadalajara convention center, 30 minutes far from Guadalajara International Airport, with easy access to the downtown area and only 5 minutes from Plaza del Sol, a traditional shopping center.Hilton Guadalajara has 450 rooms, all of them wireless high speed internet (surcharge), remote control, cable television, computerized air conditioning, security box, 3 telephone, two lines, and magnetic card door locks. 24 hour In room dining & Meeting Facilities.Restaurants:Los Vitrales & Vinifera Bar ... more   less 
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