My family and I stayed in this hotel for its location in the heart of Guadalajara.
I found out when we arrived at the hotel, the price we paid on the hotel reservation website was a lot more expensive than a walk in price, about $20.00 dollars more expensive, which is totally ridiculous.
The service was extremely poor at check in and way too slow.
When we went to our room, we could not sleep. There was too much noise that made impossible to close my eyes to get some sleep. I called the front desk for about 30 minutes to complain about the situation and the phone was NEVER picked up by the front desk personnel. I had to walk down to the front desk in the middle on the night to complain about the poor service.
In my reservation, I requested a room overlooking the cathedral on the top floor, to my surprise; I received a room in the middle of nowhere to overlook a parking lot and nothing else.
I told the lady in the front desk that I requested a room in my reservation as told before,
She said that nobody checks the reservations and all the information including your confirmation numbers were unknown to the front desk person.
I had to provide all the info to her, again; because I was not in the computer system.
I wanted to make a formal complain to the hotel manager, but as always he or she was unavailable.
To make the long story short:
Stay Away from this expensive cheap ½ star hotel.
Don’t waste your money, I felt ripped off for the first time on a 4th class hotel.
Best regards from a very unsatisfied customer.
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- Also Known As:
- Fenix Hotel Guadalajara