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“great location” 4 of 5 stars
Review of Hotel Roma, Suites & Business Center

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Hotel Roma, Suites & Business Center
4.0 of 5 Hotel   |   Av Juarez 170, Guadalajara 44100, Mexico   |  
Hotel amenities
Ranked #30 of 115 Hotels in Guadalajara
Level Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“great location”
4 of 5 stars Reviewed January 23, 2012

the location is great, just a couple blocks off the main square. the rooms are very simple but are clean. Breakfast runs 90 pesos....a little high and you can do better by walking towards the cathederal and finding cheaper eats.
Staff was attentive and nice.
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  • Stayed January 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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48 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Japanese first
  • Spanish first
  • Any
English first
Midlothian, Illinois
Level Contributor
57 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
2 of 5 stars Reviewed October 28, 2011

The Hotel Roma is a midrange, budget property with an awesome location on the edge of Guadalajara's Central Historic district. The property is older and is very well worn in places, but otherwise mostly clean with adequate facilities. We chose the property for a combination of price and location. Checkin was quick and courteous, our room was spacious with a king bed and excellent AC. The bathroom was a bit small, but the shower was huge, taking up almost half the space; water pressure was great! The room's windows were thin and cheap, letting in lots of street noise - bring ear plugs! The mattress was very substandard, each morning we both awoke with backaches.

One of the nice perks of this property is that breakfast is supposedly included. I say supposedly because on our 3rd morning as we were ready to leave the table to start our day, the waiter brought us our check. All of the literature I read indicated a complimentary
breakfast is served, so why did we get a check? I picked up the bill and walked over to the front desk who explained that the breakfast we were offered was not the free breakfast mentioned in the literature. Huh? So what was the "Complimentary Breakfast" we should have eaten? In that rather frustrating conversation with the front desk it was never made clear to us what breakfast we should have partaken in. I showed them a printed copy of our confirmation, as well as the hotel's own description that clearly stated "Complimentary Breakfast". I also pointed out that no one mentioned anything about this, or brought us a
check, on our previous two mornings. They wouldn't budge and we had to pay. If you eat the "Complimentary Breakfast", be prepared to pay at some point. It felt like a "bait-and-switch", changing the rules in the middle of the game without any notification. If you exit the
hotel and take a right, just at the end of the block, there is a coffee shop called Chai. They're open for breakfast, lunch and dinner. Their food is vastly superior and much cheaper than that of the Hotel Roma's.

That wasn't the only problem we had with the restaurant. On our first morning we filled our plates and found no place to sit. Half the tables were occupied and the other half were dirty and no one was cleaning them. All of the staff was hurriedly running around, but not
accomplishing anything whatsoever. After a few minutes of standing with our plates of food in hand, I motioned to a waiter that we needed a place to sit. He merely pushed the dirty dishes from the previous guests off to the other side of the table and motioned for us to sit
down. We waited for him to bring silverware, but he never did. We asked him for utensils, he brought none. Finally my partner had to walk back to the wait-station to acquire the utensils needed to eat our breakfast. We also had no beverages, the orange juice dispenser
was empty, as was the pitcher of water, not that there were any glasses to be had anyway. No one offered coffee, we finally had to ask before it was brought to us.

Our experiences with the restaurant, as well as the front desk's unwillingness to abide by their own policies really left a bad taste in our mouth (no pun intended) and definitely put us off from ever considering them in the future.

But with all of that said, we experienced what was arguably the best bellboy/concierge ever. He introduced himself as George, I'm sure it's probably Jorge. But regardless, his English is good and he has a wealth of information available regarding directions, restaurant
recommendations, etc. If it weren't for our experience with the restaurant I would give this property a glowing recommendation just on our experience with George. On our last evening we gave him a rather large tip for all of the help and information he gave us. George was
outstanding in an otherwise lackluster stay.

Bits and pieces: The front desk can book tours, including a tequila tour. Wi-Fi works best in the lobby, but is weak, spotty and drops frequently in the rooms. There are three computers for Internet access located adjacent to the front desk in a small room. If you're up early, before anyone else on your floor, the hot water takes forever to arrive, but once it does it is hot and plentiful. The elevator can be painfully slow, has a tendency to bump around and
doesn't always stop level with the floor. The property claims to be nonsmoking, but it is not enforced. Airport transfers can be arranged with the front desk for less than the cost of a taxi. The rooftop bar has been abandoned, and while the adjacent pool is nice, the water is

Room Tip: Avoid rooms at the front of the building, they're on a busy, noisy street.
See more room tips
  • Stayed October 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
United States
Level Contributor
202 reviews
201 hotel reviews
common_n_hotel_reviews_1bd8 520 helpful votes
3 of 5 stars Reviewed December 22, 2010

A lot of hotels to choose from in the centro historico area. After checking into the Roma (at $54 per night), I saw better hotels priced just a bit more, but decided to stay on at the Roma anyway, as this was just a 2-night stay. Also because room, bed, sleep conditions comfortable in a city where street noise can be a problem. Not all rooms the same size and some in better nick. Second floor seemed newer. Cable TV limiited channels -- nothing in English. Free wifi signal was weak, barely passable in room 233. Breakfast included was basic. This is 3-star hostelry -- nothing more, nothing less. They have a problem with alarm clocks in rooms going off that they need to get right. (Note: This hotel appears to be in process of a name change.)

  • Stayed December 2010, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Silicon Valley, CA
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed August 19, 2009

The hotel we had reserved for our stay in Guadalajara was too hot (no A/C) and noisy, so we wandered around and found Hotel Roma. It was recommended in one of our guide books. We would definitely stay here again.

It's just a block from the historic center with the catedral and Teatro Degollado. Although it is centrally located, we had a very quiet room that faced a pedestrian walkway. We paid about $50 a night including tax for a room for two adults and one child. The room was pretty typical to a mid-scale US hotel. It had two double beds, phone, alarm clock, bathroom with shower and toiletries, A/C and a nice-sized closet. It didn't have as many TV stations as other places we've stayed, and they were all in Spanish. They did have free wifi in the rooms, but you have to go down the street to an Internet cafe (there are many) if you don't bring your computer.

We really enjoyed the roof-top pool (not heated, so I don't know if it would be comfortable in the winter). The lobby was very nice, and the people at the front desk were very helpful and accommodating for our requests. Alfredo spoke perfect English, but you'll want to have some Spanish if you talk with the other staff at the front desk.

The only thing we can't recommend is the breakfast on the rooftop. Much better alternatives are La Gorda and La Chata just a block or two away.

  • Stayed June 2009, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Hotel Roma, Suites & Business Center

Address: Av Juarez 170, Guadalajara 44100, Mexico
Location: Mexico > Jalisco > Guadalajara Metropolitan Area > Guadalajara
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #30 of 115 Hotels in Guadalajara
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Roma, Suites & Business Center 4*
Number of rooms: 79
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