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“comfortable” 4 of 5 stars
Review of Staybridge Suites Guadalajara Expo

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Staybridge Suites Guadalajara Expo
3.0 of 5 Hotel   |   Av. Mariano Otero: 2582 Ciudad Del Sol, Guadalajara 45050, Mexico   |  
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Ranked #35 of 113 hotels in Guadalajara
Manhattan, KS
Top Contributor
105 reviews 105 reviews
65 hotel reviews
Reviews in 71 cities Reviews in 71 cities
67 helpful votes 67 helpful votes
“comfortable”
4 of 5 stars Reviewed August 18, 2013

The hotel is located next to a shopping mall and about 100 meters from it there is a nice (chain) restaurant called Sanborn's. Taxi from the hotel to Cabanas or the Cathedral is about 80 pesos.
The free food offered at the hotel between 5:30 and 7:30 (or so) is not very tasty. It is actually a waste of your time. If you store your bags (before or after check out), they will be taken to the adjoining building (which is another hotel but under a sort of perpetual construction). It may take some time to retrieve your bags when you need them. The breakfast is ok. The staff is nice and they do try to accommodate your needs.

  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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44 people have reviewed this hotel

Traveler rating
    17
    18
    4
    1
    4
See reviews for
14
5
3
17
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Chino, California, United States
1 review
5 of 5 stars Reviewed February 27, 2013

We had the shuttle pick us up at the airport. They waited for us and had a printed sign with out names. No guess where to go once we got our luggage. As soon as you walk into the hotel, the staff is very friendly, and the facilities are very clean. The rooms are clean & comfortable, the bed is like sleeping at home. The location is great with restaurants all around, and the shopping mall "Plaza del Sol", where you can find really good buys.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Banbury, United Kingdom
Senior Contributor
32 reviews 32 reviews
17 hotel reviews
Reviews in 20 cities Reviews in 20 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed February 15, 2013

Very clean and comfortable rooms, kitchens were well equipped. Breakfasts were good, although hot choice was limited. Complimentary snacks and drinks on Tuesday - Thursday evenings were excellent. The pool is small but adequate and beautifully clean. Convenient for expo, easy to catch the bus or a taxi to other areas. Staff were generally very helpful.
One word of caution, the concierge presented inflated taxi prices, so if you need a taxi just walk out of the hotel area and you can easily stop one on the road.

Room Tip: try to get a room overlooking the Plaza Del Sol. The view isn't anything, but the traffic noise...
See more room tips
  • Stayed February 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auburn, Washington
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed January 9, 2013

We just spent 10 nights and couldn't have asked for a better place to stay! The rooms were great and the breakfasts were delicious and enough different each morning to keep it interesting. The valet parking was quick and easy, and we were in and out several times a day. One of our party had a medical emergency the night before we were to leave (we were originally scheduled for 5 nights) and they called paramedics, an ambulance, and a General Practitioner doctor, who met us at the hospital and called a cardiologist to meet us there as well. We needed to stay another 5 nights and the staff was accommodating, concerned, and sweet.
Being next to Plaza del Sol makes shopping easy, with a grocery and drug store in the mall. Fabulous restaurants within walking distance, across the street is Karne Garabaldi and around the traffic circle is Pipiolo Carnes Asadas...yummo! You can catch the Tapatio Tour Bus across the street from the Mall, or walk around to the Oxxo/Pemex on the traffic circle near the hotel and catch it there. You will pay when you get to the historic centro. This is a hop-on/hop-off and is a fun way to learn the city.
I've never stayed in any other Staybridge, so perhaps the poor ratings ahead of mine are accurate, but I can tell you I will stay at this hotel every time I visit Guadalajara.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Dublin, Ireland
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 15, 2012

Stayed 5 nights although due to work commitments, didn't see much of hotel personally, however my wife did spend lots of time there and the staff were exceptionally friendly and accommodating as a result, with assistance and recommendations locally. Spacious room, great location for shopping and eating in Plaza de Sol.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Manzanillo, Mexico
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed October 18, 2012

first off i hated the parking service and space!! there was a non-existent parking service, well i did saw this 1 guy running around and trying to resolve the traffic problem in their tiny parking space which is basically a 100sqmt parking space for 2 hotels. so forget parking valet!
Moving on to the service which was on borderline average to bad, considering the price you pay for a night one would expect a better service. at breakfast time there was just 1 waiter who didnt even attend to us nor spoke one word to us, everything was pretty much self service.

  • Stayed September 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Staybridge Suites Guadalajara Expo, responded to this review, October 31, 2012
Dear Chloe M,

Thank you for sharing your feedback regarding your stay with us. Guest satisfaction is important to us and we try our hardest to make sure all of our guests have a rewarding experience at our hotel. I am so sorry to see you did not enjoy your overall experience with us and regret you received service which was less than satisfactory. I have taken note of your valuable comments and will address these to continually monitor and improve the quality and services we offer.

Thank you for your feedback and I hope that you will give us the opportunity to serve you again in the future.

Sincerely,

Joel B
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
El Paso, Texas
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 21, 2012

This seems to be an old independent hotel that recently became affiliated to Staybridge.
The hotel is good, location is good, value is good, but definitely has nothing to do with other Staybridge properties that I stayed in throughout the U.S.

  • Stayed June 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Staybridge Suites Guadalajara Expo, responded to this review, September 12, 2012
Dear MauriceSuarez,

Thank you for your recent stay with us and reviewing our property. I am pleased our location suited you well and glad you found our hotel to be of good value. Please accept my sincere apology for falling short of your expectations. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. Though I would prefer you had a better experience at our hotel, I would like to thank you for sharing your thoughts and I hope you give us a chance in the future to show you how great our hotel is.

Regards,

Joel B
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Staybridge Suites Guadalajara Expo

Address: Av. Mariano Otero: 2582 Ciudad Del Sol, Guadalajara 45050, Mexico
Phone Number:
Location: Mexico > Jalisco > Guadalajara Metropolitan Area > Guadalajara
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #35 of 113 hotels in Guadalajara
Price Range (Based on Average Rates): $
Hotel Class:3 star — Staybridge Suites Guadalajara Expo 3*
Official Description (provided by the hotel):
Staybridge Suites Guadalajara Expo is located just 1 mile away from Expo Guadalajara Convention Center, within the shopping mall Plaza del Sol, 20 minutes from downtown and 30 minutes from the airport. ... more   less 
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