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“Family vacation Guadalajara” 4 of 5 stars
Review of Holiday Inn Express Guadalajara Expo

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Holiday Inn Express Guadalajara Expo
2.5 of 5 Hotel   |   Av. Mariano Otero 2397 | Col. Residencial Victoria, Guadalajara 44550, Mexico   |  
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Ranked #12 of 113 hotels in Guadalajara
Murrieta, California
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Family vacation Guadalajara”
4 of 5 stars Reviewed January 8, 2013

This was our first stay at this hotel. We found the hotel to be centrally located and a decent price. The staff was friendly and we had no problems with checking in. although not a five star hotel, we found it very clean and comfortable. There was a warm balanced breakfast every morning. Unlike many hotels in Mexico, the beds were very plush, warm and comfortable. I would stay at this hotel in the future and would recommend it.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Easytobook.com

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isidro V, General Manager at Holiday Inn Express Guadalajara Expo, responded to this review, May 23, 2014
Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make our hotel a leader in excellence.

Isidro Venegas
General Manager
Holiday Inn Express Guadalajara Expo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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76 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Mexico City, Mexico
Top Contributor
191 reviews 191 reviews
27 hotel reviews
Reviews in 42 cities Reviews in 42 cities
81 helpful votes 81 helpful votes
4 of 5 stars Reviewed December 24, 2012

It is not exactly walking distance to the Expo, but it has the advantage of being next to a McDonald's and across from a supermarket if you need to grab a quick bite. The rooms are ok, kept clean and good enough for 1-2 nights business stay. Internet works fine which is probably the most important. There is also a small gym and pool. Breakfast is standard Holiday Express Inn fair of scrambled eggs, toast and coffee.

Stayed May 2012, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isidro V, General Manager at Holiday Inn Express Guadalajara Expo, responded to this review, May 23, 2014
Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make our hotel a leader in excellence.

Isidro Venegas
General Manager
Holiday Inn Express Guadalajara
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toluca Mex
Top Contributor
63 reviews 63 reviews
57 hotel reviews
Reviews in 49 cities Reviews in 49 cities
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed October 31, 2012

I've stayed here two separate dates; in both stays hotel occupation was very high, rooms are very big and fancy decorated, flat screen, free wireless, isolation was good from the street to the room and from the hallways to the room but not with the other rooms, so if your neighbor is watching tv or speaking in the phone or yelling... you will hear that clearly, also the breakfast is very good but despite being served in a big area it gets very crowded and that can make it a bad experience. Otherwise hotel is very well located and comparing it with other 2 hotels I've stayed in the area, it has best cost-value, but your rest will depend on the behave of your neighbors.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isidro V, General Manager at Holiday Inn Express Guadalajara Expo, responded to this review, May 23, 2014
Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make our hotel a leader in excellence.

Isidro Venegas
General Manager
Holiday Inn Express Guadalajara
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Top Contributor
144 reviews 144 reviews
43 hotel reviews
Reviews in 52 cities Reviews in 52 cities
577 helpful votes 577 helpful votes
4 of 5 stars Reviewed August 26, 2012

you will notice n google street view that the 2009 images show a building in construction, it has since been finished and is a concrete marvel, that offers a decent buffet breakfast and very respectable room with all the usual business class stuff, free parking, good wifi etc. location is
useful for expo and Zapopan business travelers, nit much for tourists, the Plaza del Sol area is crap, so you check in and check out and off you go.

Room Tip: all rooms are air con, so forget about breathing the real thing. windows do not open.
See more room tips
  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isidro V, General Manager at Holiday Inn Express Guadalajara Expo, responded to this review, May 23, 2014
Thank you for your recent correspondence regarding our service.

We appreciate you taking the time to make us aware of your experience during your recent stay.

Isidro Venegas
General manager
Holiday Inn Express Guadalajara Expo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mexico
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed April 18, 2012

The location is amazing since you are beside the expo in Guadalajara. The hotel is small but it has great services.
The breakfast is delicious and is good for starting your business day.
Also they have a small gym with a great pool for exercising after a hard day.
Price is reasonable and the service is good.

  • Stayed February 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isidro V, General Manager at Holiday Inn Express Guadalajara Expo, responded to this review, May 23, 2014
Thank you for your recent correspondence regarding our service. We appreciate you taking the time to make us aware of your experience during your recent stay.

Isidro Venegas
General manager
Holiday Inn Express Guadalajara Expo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
vancouver
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed March 13, 2012

My family and I (2 kids age 4 & 2) stayed at the Holiday Inn Express for a week while I recovered from surgery. The location is very central. A 5 minute taxi ride ($5) from downtown and right across the road from the largest mall in Guadalajara which was great for shopping, supplies and getting the kids out (local families gather in the mall outdoor areas in the evenings to eat ice cream and let the kids run round the fountains).

The hotel room was on the street side and was very noisy but newly renovated and very clean (my children spent a lot of time playing on the floors). The beds and linens were really clean & comfortable. The pool is simple but enjoyable. The breakfast was not gourmet but it was decent and included. The lobby is simple. The security is good.

The best thing about this hotel are the doormen/ concierge. On each shift there was one young man who spoke decent english (note: front desk, housekeeping do not speak ANY english). These guys were friendly and very attentive; helping us call taxis, locate supplies, moving bags etc. Once they realized I was post-surgery they did everything they could to make things easy; delivering ice for poolside beverages, carrying bags to my hotel room, opening doors, lifting children into taxis etc. I was so impressed with them especially Jose. I would definitely stay here again!

Room Tip: Ask for a room on the pool side not the street side.
See more room tips
  • Stayed March 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isidro V, General Manager at Holiday Inn Express Guadalajara Expo, responded to this review, May 23, 2014
Thank you for your recent correspondence regarding our service. We appreciate you taking the time to make us aware of your experience during your recent stay.

Sincerely,

Isidro Venegas
General Manager
Holiday Inn Express Guadalajara Expo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Granite Bay, California, United States
Senior Contributor
33 reviews 33 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed February 18, 2012

I have stayed at this Holiday Inn Express in Guadalajara 8 or 10 times. The rooms are always clean and very up to date. The location is excellent and convenient. The hotel staff is polite and always willing to answer your questions or concerns. The breakfast is good and FREE! I am always very happy when I stay at this hotel and will continue to use it as my top Guadalajara pick.

  • Stayed February 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isidro V, General Manager at Holiday Inn Express Guadalajara Expo, responded to this review, May 23, 2014
Thank you for your recent correspondence regarding our service. We appreciate you taking the time to make us aware of your experience during your recent stay.

Sincerely,

Isidro Venegas
General Manager
Holiday Inn Express Guadalajara Expo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Guadalajara Expo

Address: Av. Mariano Otero 2397 | Col. Residencial Victoria, Guadalajara 44550, Mexico
Phone Number:
Location: Mexico > Jalisco > Guadalajara Metropolitan Area > Guadalajara
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#12 Family Hotel in Guadalajara
#13 Business Hotel in Guadalajara
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Guadalajara Expo 2.5*
Official Description (provided by the hotel):
Holiday Inn Express Guadalajara Expo is the right place for business in the heart of the Convention Center Expo. Enjoy the comfort and service that makes your business visit a real pleasure. ... more   less 
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Also Known As:
Holiday Inn Express Guadalajara Expo Hotel Guadalajara

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