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“Comfortable and good value hotel in the outskirts of Cuernavaca” 4 of 5 stars
Review of Fiesta Inn Cuernavaca

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Fiesta Inn Cuernavaca
3.0 of 5 Specialty Hotel   |   Avenida Cuauhtemoc 113 | Autopista Mexico-Acapulco Km. 88, Cuernavaca 62448, Mexico   |  
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Chula Vista, CA
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
“Comfortable and good value hotel in the outskirts of Cuernavaca”
4 of 5 stars Reviewed January 30, 2013

Attended a wedding in Cuernavaca, Morelos Mexico. The rooms are very modern and comfortable. The hotel staff are efficient. Nice area of swimming pool. Good value for the money.
Con: The hotel is not located in Cuernavaca proper but it is not too far from downtown.
We received a call indicating that breakfast was on the house. When we got to the restaurant they expected us to hear a 40 minute sales pitch for some of their programs. We declined the offer but got a 25% discount anyway.
The buffet breakfast was excellent!!!

Room Tip: Ask for a room not facing the main road.
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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61 reviews from our community

Traveler rating
    21
    26
    10
    3
    1
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Detroit, Michigan
Top Contributor
178 reviews 178 reviews
29 hotel reviews
Reviews in 74 cities Reviews in 74 cities
95 helpful votes 95 helpful votes
4 of 5 stars Reviewed December 7, 2012

Stayed at this location last week for business. For the price it offered good value and very good service. Being the time of the year I did not use the pool, but it looked very nice. THe hotel offered a very good breakfast, clean room and good internet service. The front desk staff was very helpful for a couple of questions I had.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mexico City
Senior Contributor
41 reviews 41 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed November 11, 2012 via mobile

We come often to this hotel from Mexico City. We usually take a long weekend that isn't one for Mexican people. Saturday mornings can be a bit hectic as many guests stay here if they are going to a wedding, but after the morning rush it is peaceful. Two lovely pools, beautiful vegetation and excellent music (not the loud rapper style) contribute to a comfortable stay. Staff is extremely nice and call you by your name which is a nice touch. Lunch service is a bit slow but food is excellent . Try their sopa de fideo seco - a kind of noodle with tomato pasta - an absolute delight!

Stayed November 2012
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Mexico City
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed July 17, 2012

I stayed at Fiesta Inn last weekend, we arrived pretty late at night and I was not given the Single room as I requested, so we had a 2 bed room, for the inconvenience, supposedly we were upgraded to the platinum floor, which included a 24 hr. coffee service outside of the elevator, THAT alone is the upgrade to the platinum floor, so there it was the coffee service outside the elevator, when we got to the room, there was an amenity (a single plate with an apple and 1 banana) and a letter from the general manager for another guest, so obviously that was not my original intended room, so I went to front desk to give the letter back, so no apology or nothing from them. The dinner buffet was really really bad, the only good dish was pasta alfredo prepared a la minute in an action station, all other food was really bad, they do have good meat but it has an additional cost from the buffet price. The waiters really don’t go the extra mile to excel in their service.
The general manager actually was at the restaurant when we were having dinner but did not see her go through asking about the service, which I suppose is not her work but could be a plus.
The next day we arrive at 1:30 am from an event and there was no coffee service out from the elevator, so it’s not really 24 hour service, so they should not promote it as if it was.
The location of the hotel is pretty good if you are going for 1 or 2 days, but honestly the rates are unbelievably high and not worth what you are paying for, there are many small hotels inside of Cuernavaca with better rates.

  • Stayed July 2012, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
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Mexico City, Mexico
Top Contributor
53 reviews 53 reviews
30 hotel reviews
Reviews in 37 cities Reviews in 37 cities
76 helpful votes 76 helpful votes
4 of 5 stars Reviewed June 3, 2012 via mobile

I stayed for two nights this June at Fiesta Inn Cuernavaca. The hotel was crowded with families and weekenders; myself going to Cuernavaca for a wedding. Everything was spotless and comfortable, and personnel attentive and helpful. I had tried to cancel one night due to a last minute change; however the change was out of policy and I had to take both nights. It was Ok, given that the cancellation policy was clearly stated in my reservation e-mail.
I' taking one star off behind two reasons: one is that doors do not isolate outside noise very well. During the first night I woke up thinking someone was knocking at my door, when it was next door where they were knocking. The other one is food pricing. I arrived quite hunry, but I decided that I preferred the 5 minute drive to Galerías Cuernavaca given that food prices at the hotel were unbearable

  • Stayed June 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami Fla.
Top Contributor
67 reviews 67 reviews
22 hotel reviews
Reviews in 21 cities Reviews in 21 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed January 10, 2012

This is a small property very well located beside the higway, very close to the primary streets into Cuernavaca.
Very comfortable rooms, clean and quiet.
Very nice pool with a big terrace where you can have a great meals
Ideal for vacations or work stays

Room Tip: Every Room has an special view
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  • Stayed February 2011, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mexico City
Senior Contributor
41 reviews 41 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed January 2, 2012

Like any chain hotel, there are no surprises here, except for outstanding staff - shout out to Tiburcio at the pool who works hard all day to accommodate guests' wishes. Hotel rooms are average, but the food is good and there are two pools, one better than the other and the music is amazingly good. A great place to spend a weekend away. Not much to see around the hotel since it is basically for business, but a 50 peso cab ride gets you right downtown.
I would suggest to hotel that it is in need of a bit of an upgrade. We have been staying there for a long time now and you can see a bit of wear and tear in the rooms. Otherwise, a nice stay.

Room Tip: This is one of the few hotels that still have smoking rooms if anyone still smokes!
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  • Stayed December 2011, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fiesta Inn Cuernavaca

Address: Avenida Cuauhtemoc 113 | Autopista Mexico-Acapulco Km. 88, Cuernavaca 62448, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Morelos > Cuernavaca
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 30 Specialty Lodging in Cuernavaca
Price Range (Based on Average Rates): $
Hotel Class:3 star — Fiesta Inn Cuernavaca 3*
Number of rooms: 155
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