My wife and I just returned from our first trip to Zihuatanejo and were very pleased with everything and will definitely go back. The service from Axel and the rest of the staff was impeccable and were made to feel very welcome and right at home. We found November a great time to go as the weather was perfect yet the busy season hadn't started yet and so we had the hotels, restaurants, beaches to ourselves plus the prices were much more affordable. I'd recommend this hotel as long as you can use the pool at the sister property, Tentaciones, or if you'd prefer to lay on the beach which is only about a 5 minute walk so not a huge deal.
Also, definitely go for the bigger room if its available as ours was pretty small and while it offered a fantastic view just above the crashing waves, this actually made it hard to sleep at night. I know many people probably pay extra to be near the waves so while this was a negative for us, others might prefer it.
Room Tip: One of the rooms is much larger than the others so ask for this if its available. The smallest room...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.