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“Paradise!” 5 of 5 stars
Review of Club Intrawest - Zihuatanejo

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Club Intrawest - Zihuatanejo
4.0 of 5 Hotel   |   Camino Escenico a Playa la Ropa | Zona Hotelera, Zihuatanejo 40880, Mexico   |  
Hotel amenities
Ranked #11 of 80 Hotels in Zihuatanejo
Vancouver
1 review
1 helpful vote 1 helpful vote
“Paradise!”
5 of 5 stars Reviewed May 11, 2008

My family and I just got back from Club Intrawest Zihuatanejo. We had the most amazing time. The weather was perfect and the hotel was amazing. The architect is like no other. We had a 3 bedroom unit for 6 people and it was HUGE! The condo was fully equipped with a washer /dryer, dishwasher, full kitchen and more. We also had free Internet connection through a computer desk and a plasma TV with DVD and CD player. We had 3 balconies and one probably was over 1 thousand square feet with a hammock, lounge chairs, dip pool and dining table. Also, our main deck had the most amazing view of the ocean. The resort has excellent customer service and I can say that confidently as I am an avid traveler. You ask for something and they deliver even with the language barrier. When we first arrived they greeted us with cool lavender clothes (temp change was overwhelming) and a bottle of water. Check in process was smooth and the woman went over details of the hotel and activities. The first night we ate at their Zi restaurant which was fantastic, but portions were a tad small for the price, but overall excellent. Most of our vacation was spent lounging around their amazing adult pool, with a swim up bar. Every day they had happy hour at the sound of a trumpet. The bartenders and servers were all amazing and really made an effort to make people feel at home. Some would even try to learn your names and were great with the little kids. (One of the best servers was Eloywen. He had a great personality, spoke amazing English and just had fun with people.) You can tell they all love their jobs and make the best of it b/c they work such long hours every day. We saw the same faces everyday for 12 days straight! The food service at the beach was also great and the food was very good and very large portions. We were a little apprehensive about eating in Mexico, but all the food and water was fine at the resort and nobody got sick. By the end of our trip we were getting braver and were eating vegetables, fruit, beef, and even drinking the tap water and it was fine! They take extra precautions in resorts like this because they can not afford for people to get sick. So, if you stick to the large hotels and recommended places, you will be fine! The beach was very pretty and well maintained. The resort had endless lunge chairs, some in the shade and some not and we never had a problem finding seats. One added bonus is that there is always security visible around the resort 24/7 and they try to familiarize themselves with the guests. This made us fell safe, especially when we had young children. Also, unlike other places in Mexico, there were little panhandlers and they do not harass you like the ones in other places. You say no, they walk away. Finally, you should like the outdoors if your going to stay here. Very open rooms, and some bathrooms without windows. Some reviews complained about bugs and we did experience some ants, but only when we were messy with food. We told the desk that it was getting worse into our stay and they spraid right away for us and the ants were gone. You have to remember it is a tropical place. There are lots of birds, geckos, and so on. Overall, a very beautiful hotel and even better people. At the end of our trip we were so sad to leave the resort and all the people we met. How many places do you go where the staff give you a hug goodbye and know all of your family members names. Not very many. I think that may be one reason why people continue to return to the this resort.

The negative: Sometimes the humidity was a bit much, but the condo had A/C thank goodness. We also wish the bar and surf club restaurant would stay open later than 6pm. Not for a rowdy drinking crowd thing, but I think they would do a great business and it would add a little more socializing during the evening. Its hard to get kids dressed to go to a nice restaurant after a long day at the beach. Also, the fancy restaurants including the ZI restaurant don't always have food the appeal to young children and that can be difficult. This was the only downside of not staying at an all inclusive. However, one night they had an evening barbecue and that was amazing! Just a small complaint in that regard.

Oh and make sure you go to Il Mare restaurant and order the chicken Parmesan....to die for. It is a 2 min walk away with a breathtaking view!

  • Liked — The resort is well maintained and beautiful, amazing design, and amazing service!
  • Disliked — Pool bar and Surf Club Hours
  • Stayed May 2008
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (92)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Boston, MA
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 8, 2008

Review – Club Intrawest.
My husband and I stayed at Club Intrawest for a week at the end of April 2008. It was an absolutely wonderful stay and our first at a Club Intrawest. The staff was very pleasant and always ready to answer questions. There are lots of stairs to get around the resort (built into the side of a large hill) so make sure you consider this if you’ve got any issues with steps!
We stayed in a 1 BR 2 BA partial ocean view, room 703. We both thought this was the perfect height as it was two flights to get back up to the reception level and three flights to get down to the beach and bar area. The room itself was clean, airy and very comfortable with a wonderful deck with two lounge chairs and a dip pool. The dip pool is kind of pointless, it is just a giant tub of cold water and didn’t look all that great. There was a small galley-style kitchen with plenty of implements for small meals. The ice machine and washer/dryer was just one flight of stairs up from our room. We went to the Central Market on the first day and got beer and essentials. The taxi ride back should be no more that 40 pesos.
We turned on the AC a few times but it smelled pretty moldy so we kept it off and the fans going full speed. The first morning we were there, they watered a giant palm tree on the deck above us and the excess water came POURING onto our deck via a drain pipe that emptied directly onto our breakfast area. Pretty stupid planning if you asked me. At 7 AM, it was like waking up to Niagra Falls. We asked them not to water the plant again while we were there and they complied. It can also get pretty noisy so bring ear plugs if you are a light sleeper, the rooms are all very open so the noise from all over the place will really carry.
We had some ants crawling around, nothing major. The resident crows will swoop into your residence and steal food if you leave it out. Make sure you clean up all your crumbs after yourself or little bugs will make off with what you leave behind. The open airy nature of the rooms means that nature can come in so don’t be messy. We did have rat poop on the deck on the last day, major yuck but we also had a bit of left over pizza on the outdoor table.
The food was good, of excellent quality and reasonably priced for hotel food, the Surf Club which serves the beach and pool area had lots of tasty appetizers to choose from. Room services was super quick, I’m thinking because we were one flight down from the back door of the restaurant so I can’t comment for the other buildings.
The beach area was great with lots of lounge chairs and straw umbrellas to provide shade. The beach itself was lovely during the mid-morning but got progressively busier as the local kids got out of school for the day and Saturday was a MAD HOUSE! You also need to get down early to get good lounge chairs in the shade as the best ones go quick. We didn’t have any problems with non-club members swiping chairs, there are lots of staff members who are eager to help out should any issues arise. Watch out for all the peddlers who try and sell you stuff. You can find the EXACT same stuff in town for half the price. Don’t believe any BS stories about how the guy makes it himself. Also be careful about booking activities from non-club vendors.
This was my first time in Mexico so I was a little inexperienced at first and knew next to no Spanish. I bought a phrase book and practiced, the locals were VERY nice and always tried to help you figure things out. The one thing that is a major pain is having to bargain for everything. It was fund the first day and annoying for the rest of the time. I’m just not used to it.
Getting around – you can have Club Intrawest call you a cab with AC which is 40 pesos ($4) into town or just walk up the hill and grab it for yourself for 25-30 pesos (no AC). Or you can hail the bus which says Las Playas Ropa on the front for 5 pesos per person (50 cents) which will take you into town. Always ask “how much” to take you to your destination and always bargain.
We ate at Il Mare which was really disappointing and very expensive. The shrimp scampi features overcooked pasta, rubbery shrimp and TONS of dried oregano sprinkled all over everything (bruscetta and tomato salad). La Sirena Gorda and Coconuts in town were both excellent semi-touristy places.

  • Liked — Great staff, beautiful beach
  • Disliked — Slowwwww service, average cleanliness
  • Stayed April 2008, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Snohomish, WA
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 24, 2008

Beautiful view. We started our trip just my husband and 3 kids, ages 13, 11 and 7. We stayed in a 2 bedroom 2 bath over the kid pool area. We found that there wasn't a lot to do for the kids other than play in the pool and paint ceramics. It was hard due to how hot it was and trying to keep the kids from getting fried. Used the highest spf possible. We LOVED the beach. Way cleaner than any other Mexican beach we have been to. The staff was great, especially Eloywen(sp). He was so friendly and knew everyone's name. MOST of the staff was very friendly and accomodating. We had a ant issue in our room and tried to explain it wasn't just one or two. They were marching in one by one from a vent in the ceiling to the kitchen. The staff kept sending someone to spray but I did not like the idea of continuing to do that. Under the kitchen sink it flooded because of improper pipe plumbing. It was slow but day after day of use, it caught up and started leaking on the floor. So check the plumbing. The room we had was loud. This was due to being right over the kids pool. The pool hours are to start at 10am but many guests had their children there as early as 8am...screaming. That was not fun. On the 6th day my family left and 4 of my girlfriends joined me to celebrate my 40th. We were moved to a different room on the opposite side, the "adult" area. WOW! that was great. So quiet. We could enjoy the ocean waves. The room though was worse than the other in regards to malfunctions and cleanliness. Lots of bugs in kitchen. I understand it's the tropics. BUT whoever had been "cleaning" it was doing a very poor job. It was gross. We found rat poop by the fridge, behind the bed cushions, in the utensil drawer. It was not a mouse. It was a rat. Our toilet flooded out the handle if you didn't put it in a certain spot. My biggest concern was that if they don't stay on top of cleaning and maintenance, this beautiful resort could fall apart.

The restaurant was good but pricey. We had a great time at Banditos. We went to eat at La Casa Que Canta. WOW! That was an amazing sunset and meal. Worth every penny. We did go into town and ate at a restaurant that I manage to forget the full name, but it sounds like Annie. I know that sounds weird but if you say Annie's, they will know exactly where to take you. It was so yummy and inexpensive.

Lots of stairs, but we loved the exercise.

  • Liked — View
  • Disliked — BUGS and dirty room
  • Stayed April 2008, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orange, CA
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 24, 2008

Stayed at this club in early April and had a wonderful time. We had a one bedroom, 2 bath unit that was set further back on the property but we still had a great view of the ocean. Our unit had a huge balcony with a outdoor shower, dipping pool and lounge chairs with umbrella. The only complaint we had about the room was the very hard bed. We took the lounge cushions in every night and put them under our sheets.
The swimming pool was very nice with a swim up bar and lots of shade everywhere. Umbrellas are set up in the pool if you want to use them. The pool must have a salt system because you never smelled chlorine. You could look over the edge of the pool and watch people parasailing on the beach. Nice restaurant on property called Zi and also an outdoor eating area near the pool. As mentioned in other reviews, there are no elevators at this property. The walk to the pool is okay but getting back is rough. I counted 110 stairs from our room to the pool. But no problem if you don't feel like taking the stairs, they will call for a golf cart to pick you up.
We went into town several times by Taxi. The downtown shopping area is called Cinco De Mayo. It is fun to look at all the goods for sale. Our favorite restaurant was IL Mare which is just a 5 minute walk from the club.

  • Liked — The outdoor balcony
  • Disliked — beds
  • Stayed April 2008, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 10, 2008

My husband and I have been to Club Intrawest in Z twice and had the most relaxing time of our lives and have held all other beach vacations to Club Intrawest standards in Z. The staff remembered us from our first visit-Eloy, the bartender at the pool works hard and is oh, so nice. The room on our second visit has spoiled me for all future hotel rooms. As soon as you walk in, you see the ocean from the balcony (wall partition was open to the outside) with two hammocks and two loung chairs calling out to us! We still fondly remember the room service breakfasts that we had every morning while playing backgammon. The infiniti pool with the swim up bar is amazing-just imagine swimming over to your drink and then back over to the infinit side of the pool to gaze out at the beach! That was my spot and to hear the ocean from there is relaxation at its finest! The lounge chairs are of excellent quality with excellent service to retrieve your drink and food orders. The massages are wonderful and are right by the beach. Security is there to make sure you are not someone walking off the beach to come into the resort which I appreciated very much because my other Mexico experiences had vendors harrassing tourists. This beach feels very private and secluded. Oh, and also, I have never seen any hotel cleaner than this one. Well, I shouldn't say hotel because it is waiting to be all sold as timeshares and once it is it won't be offered to regular tourists such as us which will be sad to think we won't be back there once that happens.
It has been a year since our last visit and have such fond memories! I cannot recommend any place higher than I do this one.

  • Liked — Location
  • Disliked — All the stairs
  • Stayed April 2007, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle
1 review
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 8, 2008

A BUGS LIFE – ONE WITH NATURE - This was our second time at Club Intrawest. The first time was amazing (2006) and the second time was also great. The staff, location, and facilities are wonderful. We switched rooms a few times on this visit. We wanted a room with a view and a plunge pool and they had one for 6 of the 8 days so we stayed in a studio with a view of the concierge and an indoor shower for two days and then moved to a lookout studio -a room with a view and an outdoor shower where everyone checking in could see us streak to the bedroom to change after a shower. After we expressed the need for privacy - for the other guests’ protection (ha!), they moved us to yet another room at the top with an amazing view - 222 stairs from the pool. The staff is super accomodating and try to help wherever they can. The privacy and the view was worth moving again it and the climb was fine. The only challenge was the bugs we had to share our room with. Cockroaches by the bed and near the folding doors (dead luckily but a daily occurrence) bees attracted to our lights in the morning and evening, spiders in the outdoor shower, ants in the kitchen and little mice droppings when we checked in. We only had one Gecko who we named Jorge but he didn’t eat any of the bugs. I was not a fan of all bugs but clearly they sprayed and that is what kille dthe cockraoches and in warm climates that is hard to manage i guess. Still really gross. Luckily we didn't spend much time in our room and our holiday lacked some of the "romance" as a result.t. I was afraid to go to the bathroom at night for fear of what I might step on.

RESTAURANTS - The food at Zi is pricey but great - The Surf Club had THE Best hamburger ever. Ever. We went to Elvira down the beach where they had a wedding going on so we had a $12 filet mignon and free fireworks and tons of candles in bags on the beach. The red snapper was incredible and $10. We also ate at Amuleto - Breathtaking and incredible food. it is pricey but worth every penny. Coconuts is wonderful - eat outside in the garden with all of the twinkling lights - food is so good. Tamales Any in Zihua is a local place that is inexpensive and great for lunch. Kau Kan walking distance from the Club is exceptional - as is La Cala - you get to see the waves splash in and hear them drain through the beach pebbles...what an experience. With that said - I would not buy the meal plan at the club because then you are forced to eat there multiple nights. Zihua Blu was a fun night out - the food was good kind of Thiai- like and the bar has beds with white flowy curtains and couches and dance music and videos playing on a big screen. It was really busy when were there but we were with a big group and "owned" the place. What a blast we had - a 7 min walk from the club. Take a cab if it is late.

ACTIVITES - We went fishing and snorkeling - we didn't catch fish but saw 15 dolphins - it was amazing. We saw tons of Needle fish - long skinny and yellow and tons of little, baby stingrays while we were snorkeling. $180 for 6 people and a $20 tips for the driver. It is on a mall fishing skiff. Don't reserve with a salesperson you might meet in town do it with the captain or driver of the boat and beware of a guy named Max - he will try to scam you. Bring your own drinks – they will have ice. Bring snacks in case you don’t catch anything – granola bar, sandwiches. We saw him in action. The club can set up fishing for you. Golfing is wonderful. If you go early to avoid the hot sun make sure you bring some snacks to hide in your bag. They have hot dogs or hamburgers, chips or Snickers and dinks but nothing is open there at 8am so make sure you eat or bring breakfast. Swimming with the dolphins at Dolfina was a hit with the people that went. It is pricey but worth it. We didn’t go to Ixtapa this time besides for golf. Just big hotels and it is too touristy and we saw it the first time we were there. We did the sunset sail on the Picante. That was a blast – lots of booze but not a booze cruise. The place where you board the boat is right near La Cala – awesome restaurant mentioned above. Oh - Internet access was free and in an air consitioned room. My husband had to pick his fantasy basketball team while we were gone and some poor sap had to work while on vacation for two weeks.

DIALY STUFF - Stock your kitchen if you want to cook or have snacks. Commercial Mexican is a $4 cab ride each way and is like a Fred Meyer that has everything from groceries to stereo equipment and beach toys. You can eat the produce if you soak it in water with drops of stuff they sell in the produce area. I can't remember the name sorry. We have used it each time and have had no problems. The water on site is filtered and we have had no issues each time we have stayed.

We would do an activity in the morning and come to the pool around 2 or 3 and have drinks and lunch at the pool and enjoy happy hour - it is hilarious watching them blow the horn to signify the end and beginning of happy hour. We met tons of people at the pool and had dinners and went fishing with some of our new friends. Parents loved that they could watch their kids swim from the adult pool next to it.

We did Splash - the buffet with entertainment at the Surf Club down by the pool. It was fun and it is a great way to get to know people or say good bye. The food is good and the entertainment was great. Eloywen is the consummate host. The kids love him, too.

STAFF - The staff at Club Intrawest are amazing. They are so courteous. I strongly recommend you bring a whole bunch of one dollar bills for tipping or get change from the front desk. You spend a lot of money on tips and that is how many of the people make their living. We over-tipped often if didn't have change.

PACKING - A couple of things I was glad I brought this time – Tylenol or Advil PM (you can get it at Commercial Mexicana). I got sunburn the first day waiting for our room and had a hard time sleeping. Luckily I had Tylenol PM. I never take it but it saved my vacation this time. The other thing is Tums or som antacid – After all of the Margaritas and limes you get with everything from fish to drinks the acid can be a bit much. I mixed a little baking soda with water and drank and that helped instantly. My massage therapist in Seattle swears by this. It works for me., too. What other random things…Ziploc bags big and little are super handy. Bring a hat for the pool. Tons of sunblock. Spray stuff was great.- not for face though.

SPA - The facial at the spa is good. Great to get on your first day before you get too much sun. The spa just next to the club - go out onto the beach and turn left is great - $30. They do cupping (suction) and massage your stomach - a little weird but if you tell them you don't want that they won't do it.

LANGUAGE – Try and learn a little Spanish before you go down. Beyond please and thank you – everyone speaks English but each time we wish we knew a little more. The cab drivers speak enough English and occasionally you will get one that knows more and the staff try to call them so they can give you an idea of the area.
We will stay at Club Intrawest in Zihuatanejo again but not in a lookout studio. We loved the one bedroom we stayed in the first time but it had now view or plunge pool.

  • Liked — The staff
  • Disliked — bugs in the room
  • Stayed March 2008, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Detroit, MI
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
49 helpful votes 49 helpful votes
2 of 5 stars Reviewed March 4, 2008

We just returned from stay week of 2/23 to 3/1.

Room service was not 24 hours as advised by intrawest and only until 10pm and very limited snack menu.

Hotel and room were very nice but had major problem with single mom and toddler in studio unit next to our 1-bedroom. The child shrieked constantly and woke me up every morning before I wanted to get up .Hard to relax on the beautiful terrace in the evening while listening to a wailing child. Hotel desk said they would do something but problem not corrected. Really put a damper on our stay that cost nearly $5000 for the week.

Noise a real issue because of open air construction and louvre windows with no glass.

I would strongly suggest hotel dedicate some building and/or floors of building for family only and others for adults only.

Even though loved the property because of this incident would be reluctant to return.

  • Liked — Room and view
  • Disliked — noise from room nextdoor with small child
  • Stayed February 2008, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Club Intrawest - Zihuatanejo

Address: Camino Escenico a Playa la Ropa | Zona Hotelera, Zihuatanejo 40880, Mexico
Location: Mexico > Pacific Coast > Guerrero > Zihuatanejo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Zihuatanejo
#7 Family Hotel in Zihuatanejo
#7 Luxury Hotel in Zihuatanejo
#15 Romantic Hotel in Zihuatanejo
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Club Intrawest - Zihuatanejo 4*
Number of rooms: 63
Official Description (provided by the hotel):
Oceanfront Villas on the Mexican Riviera Club Intrawest is a private vacation club. From time to time, Guests are invited to stay at the Club on a nightly, cash basis. The Club is located on Playa la Ropa – the most exclusive beach in Zihuatanejo. Vacation Homes cascade down the hillside offering panoramic views of Zihuatanejo Bay. Enjoy casual dining by the infinity pool or in the restaurant under the giant palapa roof. Club Intrawest – Zihuatanejo reflects its spectacular oceanfront location in a stunning open-air design and innovative architecture. Terraces offer sweeping ocean views from every angle. Uniquely designed villas feature hand-cut tiles, wood furnishings and bright fabrics, all locally crafted to reflect the rich culture of the region. ... more   less 
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Also Known As:
Club Intrawest - Zihuatanejo Hotel Zihuatanejo
Hotel Intrawest Zihuatanejo
Intrawest Zihuatanejo

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