We chose Hotel Irma from a friend that had visited several months earlier. When arrived, we were told there was no ocean view rooms available, due to a water damage issue. We booked ocean view room with king bed. They gave us $150 pesos refund for the day. The room they put us in was horrid. 3 full size beds dorm style. Not even the king size bed we paid for. When we approached them about over-booking, they kept saying they had tried to call the manager and she was not answering her phone and she would be in tomorrow. Well tomorrow came and she was still not in. We were given another $150 pesos for the day. We also noticed in a flyer that Hotel Irma was advertising ocean views in every room. That is not the case.
Finally on the third day, they had an ocean view room for us, but not the king size bed, 2 full size beds. We really wanted the ocean view so we took it. The ocean view is definitely worth it.
I will say that the waiters, maids, grounds workers, and lobby attendants were all friendly and wanted to make your stay nice. The manager could care less. I believe if they had a different manager and did not over-book you couldn't ask for a better place to stay.
There are a lot of stairs, so if stairs are a problem this would not be the hotel for you. There is no room for an elevator like some one else suggested. It would take away from the old world charm and with the different levels and "zig zag" type levels, an elevator just wouldn't work.
The 2 pools were cleaned and maintained daily. It was unfortunate that people saved chairs first thing in the morning by putting their towels on chairs and then not claiming for 2-5 hours. Several times I wanted to just pick up the pool towels and turn them in. It would be nice if this was posted, then if you picked up the towels and moved them, you felt like you had a right to do so. There were several comments floating around the pool, that there needed to be a better system for that.
We were also mistaken about wi-fi. We thought that we could get it in the rooms. It was inconvenient to go to the lobby or restaurant every time you needed to connect, especially if you needed to leave your tablet in the safe in the room. Going back and forth. Also very spotty and not always working we'll.
Also had a massage with the waves of the ocean for peacefulness that was awesome.
Would we go back? Hotel Irma is old world charm and we will go back, if these deficiencies have been corrected.
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- Also Known As:
- Irma Hotel Zihuatanejo
- Hotel Irma Zihuatanejo
- Irma Hotel Mexico