Don't be foolish, visit this hotel and you will not be disappointed...we recently returned from another visit to the Viceroy this time we were on a 7 day vacation. We've been going to the Ixtapa - Zihuatanejo area for about 15 years and have been to this hotel 12 times, we love it here...you will undoubtedly feel the same once you visit. We've enjoyed this property so much that when we could we've visited twice in a year and we started with the original owers of the Villa del Sol.

Although times have changed along with the hotel, it is still a wonderful location with superb service. Hotel management knows there is need for attention to maintenance and I'm sure that will come...this is by no means a hotel falling apart but some things need a refresh. That said, the outstanding beach and service keeps us coming back. Meals are for the most part fantastic and what is great is that the restaurant is very accomodating to guests, with enough notice a special meal is yours for the asking. That is key tip for any vacation to Mexico and especially this resort...if you want something just ask and you are likely to get what you're asking for or at times even better!

Ok now some recommendations: Top management needs to meet with the guests, not a meeting - just say hello and ask how things are going and most importantly introduce yourself. I may have spoken to you but I wouldn't know since nobody introduces themselves by name - fix that. Make sure your returning guests know you appreciate their returning - we've made a concious choice to return, that should be noted. I know times are tough but it's just not profitable to have the bartenders on the beach also waiting palapas or poolside, I can't spend my money if I can't get a drink. And don't make your bartenders and waiters run from one side of the hotel to the next to get a check, I saw people lined up in the afternoon waiting for checks - when they were trying to get to spa appointments, not good. As I said earlier, the service is what keeps us coming here, our waiters/bartenders were going all out but they could have sold more with the right mix of staff.

I will definately return and those that have not been to this resort, do yourself a favor and get there soon...your worries just melt away at this gem of a hotel!

To my friends Orlando, Heriberto, Diego, Jorge, Marcos, Cristino, Guapo, and Fidel: Hasta proximo ano!

We stayed a week (Feb 23-March 2, 2013) at the Viceroy, formerly The Tides and,before that Villa del Sol. We have been there before about 4 years ago and it remains one of the most beautiful properties, lush with gardens, abloom with bouganvilla and local flowers. In acres and acres of gardens nestle only 75 rooms and the Playa la Ropa beach is wide and pristine, raked daily by the Viceroy staff. Attention to detail had declined a bit since our last visit - little things like a hurried check-in that overlooked how to operate certain room functions like the door key and the I-Tunes player, as well as the overlooked mini-bar restocking. But when you are living in Paradise you quickly forget the small stuff.
Heavenly...

We just returned from our first trip to both Zihuatanejo and the Viceroy. We are avid travelers and are definitely nothing but the best when it comes to our travel. We frequent hotels such as the O&O Palmilla (many, many times), St. Regis Bora Bora etc. I say this because I am writing this review with a very specific experience of luxury and on most accounts the Viceroy is on par with the best of the best!

In all honesty, I gave the resort a 5 star rating but if I could give the hotel 4.5 stars I would. In some areas, most specifically the service, a definite 5 stars. In our short stay we were simply blown away by the service (most specifically at the beach!).

The beach is beautiful, busy and charming. We didn't go in the water but it was pretty and many others did, definitely looking calm enough to swim in. There are Hobie Cats, parasailing vendors, jet skis, you name it right in front of the resort.

The food at the resort was shockingly good and exceeded our expectations dramatically. We are vegetarians and not only did the resort have separate vegetarian and vegan menus, they also had many options to choose from on the main menu and were happy to create any special requests. Not to mention, in the evening, they dot the beach with tables and candles so you're dining with your feet in the sand just steps from the water's edge. Pitch perfect, casual beach chic!

The rooms were lovely. We were upgraded from a Lagoon Suite to a Beach Suite (we booked through whatahotel.com, which also got us free breakfast and other amenities). Both were lovely but I do recommend getting a Lagoon Suite at minimum for the space, location and private plunge pool.

I've read many reviews saying the Viceroy is expensive. We could not disagree more. Nearly any delicious cocktail, blended or otherwise, is around 90 pesos, coming in at about $7 usd. From 5-6 it's two for one! Not just in the bar but even at your beach palapa! At that point we're talking 3.50ish usd!?! I mean, I can't tell you how many $20 cocktails we've been served at other resorts. Lunch and dinner were also reasonably priced (per resort standards). Considering the quality of dining and the fact that you can have it served on the sand steps from both your room and the water, we were definitely not complaining in that department! There were many restaurants with in minutes walking distance on the very same beach. We thought they looked fun but ended up eating three meals a day, everyday, at the Viceroy. It was just too great to leave!!

There were a few negatives however.

- The bed. Awful. Hard as a rock and the pillows and linens were tired and needing replacing as well.
-This isn't so much a negative but a suggestion. Turn down service had no charm. We came back to bright lights and a barely turned down room. Little chocolates or something, dim lights or candles and slippers by the bed would be a nice touch. It's not that anyone NEEDS these things but they add up to a more magical experience.
-We had a couple of issues with our plunge pool. No big deal but would've been nice to have it fixed (we made multiple calls).
-Every night when the beach staff would take the cushions from the beach chairs and stack them, they would stack them in a very high pile in front of our room (BS 8). This totally blocked all and any view! My husband spoke to them each night and helped them move the cushions. Look, no big deal but those rooms are quite expensive if you're not upgraded to them and little things like looking at a stack of cushions instead of the beautiful ocean is a big detractor! I think they should be placed in front of/near/by the pool where no one's view is at stake. The instant they were gone we could see the moon dancing on the water.

Overall we were totally enchanted by the Viceroy and what we saw of Zihuatanejo. We will definitely return in the next couple of months! It's just too easy to get there and to us, we feel a great value for the experience. It's really a beautiful place.

I have been meaning to write for sometime about our honeymoon stay at the end of September 2012. This was to be a holiday of a lifetime and boy did we choose the right place! We went in the quiet season which was pure bliss, on some days we were the only people on the beach and received so much care and attention. All the staff were lovely and felt like friends! We stayed at the hotel for 2 weeks before heading off to see family in Chile, so I got back into specking Spanish with the lovely staff.
The room was lovely and big, with a fantastic plunge pool, the food was to die for and often had eyes bigger than our stomachs as it was soooo delicious. We were lucky to have just one day with a thunderstorm, but it was quite fun to experience. Can't recommend it enough -

Sincero agradecimiento por una estancia maravillosa - Con mis mejores deseos para todo el personal del Viceroy,

Jane y Mr Andrew!