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“Great service, average amenities” 3 of 5 stars
Review of Casa Cupula

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Casa Cupula
3.5 of 5 Hotel   |   129 Callejon de la Igualdad, Puerto Vallarta 48399, Mexico   |  
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Hotel amenities
Ranked #6 of 119 hotels in Puerto Vallarta
Paris, France
Senior Contributor
29 reviews 29 reviews
27 hotel reviews
Reviews in 25 cities Reviews in 25 cities
44 helpful votes 44 helpful votes
“Great service, average amenities”
3 of 5 stars Reviewed April 22, 2013

The pros:
-Truly excellent service from everyone in the hotel.
-The restaurant is wonderful.
-The location is great-- a short walk to restaurants and the downtown area.

The cons:
-Room smelled like mold and was very dark.
-The property is more like a bed and breakfast than a hotel. It's a little dated.

  • Stayed March 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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240 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 14, 2013 via mobile

We had a great time staying at this hotel. The staff was very welcoming & helpful. We stayed at this hotel after staying at Garza Blanca, and we wished that we would have spent our entire vacation at Casa Cupula.
The location is close to town. It is a short cab ride to center of town (a $5.00 cab ride), located in the romantic zone.
We wondered how we would be treated as a lesbian couple staying here. We were treated excellent. Outstanding service at poolside & restaurant. The food from their restaurant was yummy & delicious. It fit the name "Taste". We really enjoyed Victor's service. All the staff were great. Good drinks at reasonable prices.
This is a spanish style hotel that has been updated. The room was modest. It had a comfortable bed with soft sheets. Nice homey touches with flat screen tv & small refrigerator, hair dryer etc. plus large balcony with table over looking the city.
The pool was small. We enjoyed using the cabanas & the jacuzzi. We really loved staying here.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
1 review
5 of 5 stars Reviewed April 12, 2013

I had a great experience from the moment I checked in to the moment I was dropped off at the airport. The staff all were very welcoming and offered great suggestions of where to go and what to see/eat. Logan was a great help every day and Tina checked us in and was very welcoming and showed us around the property!

Room Tip: I'd highly recommend the Vista King suite and make sure you attend the Friday Night warm up par...
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 7, 2013

My partner and I arrived at Casa Cupula on the Saturday before Easter. An quick chat with Tina assured us of an amazing week to follow. After careful check-in details were addressed, Tina showed us about the property, and finally to our suite. While unpacking we enjoyed guacamole, margaritas and a few Coronas. We spent the first evening at Taste, the restaurant on the property, and had a marvelous dinner served by attentive and pleasant waitstaff. Sunday morning, we arose early and made our way to town for an early breakfast, but found ourselves back to the Casa for the entire day, lounging about the beautiful pool, tended to Sabas, a fabulous and 'delicious' member of the Casa staff. Stay there on a Friday eve, and you'll understand the Delicious reference. The Cupula Suite, as well as the other rooms we were able to see, was very comfortable, incredibly spacious with a magnificent view. Every staff member with whom we interacted were delightful, and felt they were long-time friends by the end of our trip. Sunsets viewed from the infinity pool are not to be missed, as are the stars from the hot tub near the pool. The location up the hill from the beaches may seem daunting, but its an easy trek down (with hidden stairs/shortcuts to discover), and the trek up the hill is definitely worth the exercise (or a few pesos cab ride). We will definitely return!

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danbury, Connecticut
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed April 7, 2013

Casa Cupula was as welcoming as staying in your own home! First, the resort is located on a hillside that overlooks the ocean. No matter where you are, you always have a view of the ocean. The rooms are beyond accommodating. We were upgraded to the Seville Suite, and we were amazed at the uniqueness and awesome beauty of the loft room. We even had access to a private dipping pool on a terrace. The restaurant Taste was spectacular with the variety of menu options. The best part was the very welcoming staff in the resort. Every staff member was friendly and willing to accommodate your every need! The location was perfect, as it was close enough to the beach, Zona Romantica, and secluded enough for a quiet peaceful getaway! It was the perfect stay in a beautiful setting. Definitely worth a return trip!

Room Tip: All of the rooms we saw were great. The rooms underneath the restaurant said they heard noise in the...
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 1, 2013

We went expecting to have a nice vacation in Puerto Vallarta. We left thinking this was one of the best vacations we have ever had. Everything was so easy. Logan and Tina were so helpful. Logan helped us to find a sunset cruise that was amazing. We had asked very last minute to go on a sunset cruise. He searched and searched everything was booked. He presented us with the idea of going on a private cruise on Ada Sailing. After some consideration we booked with another couple we met at Casa Cupula. It was the highlight of our trip, and a memory that will last forever. The staff at Casa Cupula met our every need and often gave us ideas or service that far exceeded any request. Thank you.

Room Tip: Get the King Vista Suite!
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Stayed March 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Lauderdale, Florida, United States
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 1, 2013

The hotel is beautifully perched on the hillside over he old town so it has wonderful views. It has a nice gym, beautiful pool, infinity rooftop hot tub and a great restaurant. The staff were extremely friendly and helpful! Our meals in the restaurant were outstanding! I highly recommend paying extra for a room with a view! We didn't and we were right under the restaurant. They could use more umbrellas by the pool.

Room Tip: Ask for a room with a view!
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Casa Cupula

Address: 129 Callejon de la Igualdad, Puerto Vallarta 48399, Mexico
Phone Number:
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#6 Business Hotel in Puerto Vallarta
#7 Romantic Hotel in Puerto Vallarta
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Casa Cupula 3.5*
Official Description (provided by the hotel):
Casa Cupula is one of the most luxurious boutique hotel resorts in the world, welcoming gay men, lesbians, and friends of our community. We offer the services of a five-star mainstream resort in four boutique properties: Casa Cupula, luxurious Villa Sevilla (great for groups), Private Residences and Owner's Villa. Gourmet food compliments four pools, a gym and sophisticated modern design. Located in Amapas, walking distance to gay beach clubs, nightlife, restaurants and cafes. ... more   less 
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Also Known As:
Casa Cupula Puerto Vallarta
Casa Cupula Hotel Puerto Vallarta

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