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“Perfect weeked Vacation” 5 of 5 stars
Review of Costa Sur Resort & Spa

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Costa Sur Resort & Spa
3.5 of 5 Hotel   |   Carr. Puerto Vallarta a Barra de Navidad Km. 4.5 | Zona Hotelera Sur, Puerto Vallarta 48390, Mexico   |  
Hotel amenities
Ranked #48 of 124 Hotels in Puerto Vallarta
Guadalajara, Mexico
Level Contributor
3 reviews
3 hotel reviews
“Perfect weeked Vacation”
5 of 5 stars Reviewed October 14, 2013

It was my first time a this hotel, and it was a very good experience.
i worked 3 years as a receptionist in a hotel in Cabo San Lucas, so i know how hard is to work in this kind of environments.

people were so nice, everybody smile to you, making this a very good customer experience, from the bell boy to the night shift manager, everybody was so nice, giving proper information, offering tour info, everything we needed they just bring to us. from a human point of view, they went 110% and beyond to make us happy

the room was more than i expected, big, comfortable, very nice bathroom, a little kitchen, an excellent beach view, i was able to see a beautiful sunset with my girlfriend, air condition working fine, clean, and the bed was so nice that i even plan to buy a similar bed for my house!

beach is clean, big enough for hotel, the only bad thing is that there are many stones, but this is how puerto vallarta beaches are, we cannot do much about it.

pool area is the best part, relaxing at pool area is basically the best, snack bar is awesome, the restaurant is very good, not the best in the world but we have great food there.

i really recommend this place for a romantic date

thank you

Daniel Servin

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review, October 16, 2013
Dear Daniel thank you very much for having taken the time to comment about your recent stay at our Costa sur.
We are very glad to have been able to satisfy your expectations and that your weekend get away was a success.
The staff is the heart of the Resort and, once again, they delivered the way they know and we will make sure for them to hear about your comments.
We will hopefully be able to host you once again in a near future at your "home away from home" and that you will give us the opportunity to pamper you again.
Cordially.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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761 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (205)
Date | Rating
  • English first
  • French first
  • German first
  • Russian first
  • Spanish first
  • Any
English first
Sacramento, CA
Level Contributor
98 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed October 14, 2013

Costa Sur:
Friendly, quiet & away from the hustle & bustle, good food too!

Unpretentious, just the way we like it. Wonderful little private beach and swimming area, in addition to two pools. Beautiful location south of downtown on the way to Mismaloya.

Moises, Antonio, Isabel, Eric, Raphael, Jesus, Fabricio, Clemente and others, Muchas Gracias i ke Dios Los Bendigas!

Stayed October 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review, October 16, 2013
Dear Sirs thank you very much for sharing your recent vacation experience at our Costa Sur.
It is a pleasure for us to receive this kind of comments and, most especially, because of the fact that our staff, once again, was able to deliver a great time. You can be sure we will pass along to each and everyone of them your thanks, which they will appreciate to their fullest.
We will be waiting for you, hopefully in a very near future, at your "home away home".
God bless you and regards.
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Joplin, Missouri, USA
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed October 12, 2013

My wife and I have come to this resort on and off for 30 years starting when it was Costa Vida. It has literally barely changed since then. That is good and bad at the same time. The service is very good and personnel are outstanding. I agree with the other reviews on that aspect. But while the outside dining and activity area has been kept up to date, the rooms are dark with poor lighting. Nothing has been done to update them in many years and there are cracks in the paint, furniture is old and weak, kitchen area is very small with very few implements, old refrigerators and ancient microwaves. Gym facility is small with very limited aerobics equipment which does work fairly well but the weight machinery is antique and does not perform well at all. I have a hard time recommending this place to others.

  • Stayed October 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review, October 16, 2013
Dear Sir thank you very much for letting us know about your recent vacation stay at our Costa Sur.
We sincerely regret the fact that our facilities were not up to par with the rest of the experience, but would like to let you know that, after the refurbishing done one year ago (new beds, sofa beds, large TV's, linen and others), we have started a very strong preventive/corrective maintenance in all the units in the North tower which includes painting, plumbing & electrical repairs and changing of other fixtures, in order to upgrade these units. So far we have done 8 out of 14 floors and this maintenance will be ongoing for the next year and until we finish with the units in the South tower.
As well, we are implementing an investment plan to change the gym and floor equipment, upgrading and modernizing them.
We are sure that you will give us the opportunity to host you again next year and that you will notice the changes that have been done.
Thank you very much for sharing you comments with us, regards.
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Chico, California
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed October 4, 2013

Have been going here approximately 15 years. It's quaint and the staff is wonderful. Antonio was very helpful and informative. The spa is small, intimate and the ladies are all very good; the facials and massages are well worth it. I love the lagoon and spend hours there floating on a noodle and watching the fish. The pools are great. The location is great; you can catch the bus going north or south right at the hotel. It's way quieter than the Marina or downtown. The rooms are spacious and clean. The views and sunsets are magnificent. I'll definitely keep coming back!!!

Room Tip: I always get a corner studio on the south side of the north tower; lots of cross breezes.
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  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review, October 7, 2013
Dear Guest thank you very much for having taken the time to post your comments about your recent stay at our Costa Sur.
We are very glad to have you as a repeat guest with us and that you keep enjoying all our services and facilities, but above all our staff. You can be sure we will pass along to all involved your commendations, which we know will be fully appreciated.
Once again thank you and we will be waiting to host you again in a near future at your "home away from home"
Cordially.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Victorville, California, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 4, 2013

I went to Costa Sur for the first time, Sept 19th through the 26th from the time I got there and until I left the staff knew my name and were very nice and went out of their way to help me any way they could. It is beautiful everywhere, I could not get enough of the scenery and the rooms are very clean and comfortable. I want to tell all the staff that I had a fantastic time and will definitely be coming back, Abel, Flavio, Clemente, Osbaldo, Gerardo, Victor, Janet, Fabricio, Enrique and last but not least Captain Antonio all of you made my stay wonderful. Hopefully I will see you all again!! If you want to relax and de-stress this is the place to be. There are not enough words for me to explain what a rainforest hideaway lovely place this is!

Room Tip: I liked the 1st floor I had a studio and it was perfect for me!
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  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review, October 16, 2013
Dear Mrs. thank you very much for having taken the time to comment about your recent stay at our Costa Sur.
We are very glad your vacation experience was a great one and that we were able to satisfy your expectations, mainly through the attention and service given by our wonderful staff. We will make sure to pass your comments along to each and everyone of them, which we know they will fully appreciate.
Once again thank you and we will be waiting for you in a near future at your "home away from home".
Cordially.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
dallas
Level Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed September 20, 2013

We had a very nice stay at the Costa Sur Resort, September 5-11, 2013. The resort is located right on the beach with a very small private lagoon. We saw some amazing sunsets and sunrises from our 11th floor balcony! Although the rooms are somewhat shabby and need updating and new furniture, the bed was large and comfortable. We had some maintenance problems that were immediately addressed when we reported them. We had to change rooms mid stay because of some mold and mildew problems, probably caused by the dripping air conditioner. The next room was satisfactory. Our room was cleaned every day and we always left a tip for the housekeeping staff. Unfortunately, we could only get Wii-Fi from the pool area but that was not a big deal as we needed to be generally "unplugged" from our crazy life back in Dallas.

The on-site restaurant serves up excellent food. We ate there often and never had a meal we did not enjoy. It was such a sublime pleasure to sit on the patio overlooking the beach and eat a leisurely delicious breakfast. The servers were friendly and spoke English. The restaurant manager, Antonio, was particularly friendly and helpful. He suggested places we might want to visit and how to get to them. He always made time to come over and chat with us and provide some useful information. He helped make our stay even more of a pleasure as we felt like we had made a new friend. As mentioned in previous posts, the bees can be very annoying. However, we found that if we placed an open container of jelly on the ledge by out table the bees congregated around it and that seemed to solve the problem.

My husband had a great massage from one of the massage therapists at the spa. The concierge was patient as he helped us plan some excursions (Rythmns of the Night, a bus trip to San Sebastian). A bus stop right across the street made it cheap and easy to get to town to more exciting restaurants, the boardwalk, beach, bazaar, etc. All of the hotel staff spoke English and were cordial and helpful. We will definately stay here again.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review, September 21, 2013
Dear Mrs. Diane thank you very much for taking the time to let us know about your recent experience at our Costa Sur.
We are very glad we were able to satisfy your expectations and that your stay was an enjoyable one, being helped all along by our wonderful staff of all areas. They are the ones who make up the soul of our resort and, once again, they stepped up to the task!! Thank you for acknowledging them.
We will be waiting for you in a very near future at your "home away from home".
Cordially.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lexington, Kentucky
Level Contributor
67 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed September 16, 2013

If you want to get away from the real world and just chill this is a great place. If not let me warn you of 2 things. During our 3 nights we were never able to connect on the Wi-Fi although given log-in information. Second, the fitness room was tiny and antiquated. However, Costa Sur has a lot to offer. This is an older resort located on the highway south of Puerto Vallarta and close to Mislamoya. We had an efficiency room with a kitchenette. It was clean and provided all the space we needed. The king size bed was very comfortable. Every room has a fantastic view of Bahia de Banderas. There are 2 pools on the deck overlooking the the bay. Both are nice, and there are few activities so it is generally quiet. We had lunch and drinks by the pool several days. The service was quick and efficient and the prices reasonable. You can lose your self from the rest of the world and still be 5 minutes from Centro Puerto Vallarta and plenty of great restaurants and shopping.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review, September 18, 2013
Dear Sirs thank you very much for having taken the time to send your comments about your recent stay at our Costa Sur.
We are very glad we were able to have a relaxing and comfortable vacation and that our services met your expectations.
We have taken note of the WiFi problem and want to let you know that we are working on this issue, in order to resolve the situation as soon as possible.
Once again, thank you very much, and we hope to host you again in the near future at your "home away from home".
Cordially.

PS By the way, great sunset picture, thanks for posting it!
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Additional Information about Costa Sur Resort & Spa

Address: Carr. Puerto Vallarta a Barra de Navidad Km. 4.5 | Zona Hotelera Sur, Puerto Vallarta 48390, Mexico
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Business Hotel in Puerto Vallarta
#29 On the Beach Hotel in Puerto Vallarta
#32 Family Hotel in Puerto Vallarta
#34 Romantic Hotel in Puerto Vallarta
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Costa Sur Resort & Spa 3.5*
Number of rooms: 202
Official Description (provided by the hotel):
Costa Sur Resort & Spa is a beautiful 202 unit all suite resort just five minutes from downtown Puerto Vallarta. It features ocean front views on each suite as well as fully equipped kitchenettes and balconies. Each room has been updated with king size beds, 42" flat screen TVs and ipod docking stations. Our pride is our private beach with ocean lagoon making Costa Sur the only hotel where guests can snorkel onsite. Costa Sur has two pools, two bars and a wonderful ocean view restaurant, "La Cascada." Make sure to check our "All inclusive add-on." We also feature a mini-mart, a wonderful spa, a gym, free Wi-Fi, ATM and an internet center. Everything for a great vacation! ... more   less 
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Also Known As:
Costa Sur Hotel Puerto Vallarta
Costa Sur Resort And Spa
Playa Del Sol Costa Sur

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