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“Now I Understand...” 5 of 5 stars
Review of Costa Sur Resort & Spa

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Costa Sur Resort & Spa
3.5 of 5 Hotel   |   Carr. Puerto Vallarta a Barra de Navidad Km. 4.5 | Zona Hotelera Sur, Puerto Vallarta 48390, Mexico   |  
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4 Night Package US$425.00
Ranked #35 of 119 hotels in Puerto Vallarta
Lexington, Kentucky, United States
Senior Reviewer
9 reviews 9 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
“Now I Understand...”
5 of 5 stars Reviewed February 15, 2013

Why do so many peope continue to venture back to Costa Sur in Puerto Vallarta?
The simple answer was right in front of me all along. Do you want breath-taking scenery, the Pacific Ocean as your door mat, wonderful staff and service accompanied by delicious food? Stop searching for these items and head to Costa Sur! I can only echo what so many others have found so favorable in their visits to these beautiful City. I visited there 3 times last year and plan to visit at least twice this year. It is that amazing! You will meet unforgettable people like Fernando at the desk, Victor at the restaurant, and Jose directing activities. The meals are equal to any restaurant in PV, and the solitude and tranquility you experience at the pool and beach will send you searching for airline tickets to return. I love the place!

Room Tip: All the rooms have the same view, which captures the Pacific Ocean and amazing sunsets.
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  • Stayed December 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gelseyf, Director of Sales at Costa Sur Resort & Spa, responded to this review, March 8, 2013
Dear Mr. Woodrow,

I'm so glad to read your beautiful comments about Costa Sur and about this amazing destination of ours, Puerto Vallarta. To me this is the most charming beach destination in all of Mexico and I love it! It's been home to me for the last 10 years and I hope to stay here for as long as i can.

Hope to see you back in Costa Sur this year!
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528 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (136)
Date | Rating
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English first
Belcarra, B.C. Canada
Senior Reviewer
8 reviews 8 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 9, 2013

We've been multiple times, sent family, guested friends and always it is a wonderful, memorable time. Just booked April!!! We, especially prefer the North tower but have stayed on both sides. The views are stunning, the beds great, the staff friendly & helpful. The kitchens are well equipped and good. The swimming & snorkeling in the protected lagoon is fantastic, not to mention all the bird life. The location is close to town, easily reached by bus or cab (we only cabbed it at night), AND... no one has mentioned the FANTASTIC Vallarta Zoo 10 min. down the road by bus where for the price of admission you're given food & instructions to feed all kinds of fantastic animals & see them up close and personal. Giraffe, camels, zebra, panther, tiger, black bear, wildebeest)! The grounds are clean, well kept and for a small additional fee you can even interact, under supervision, with baby animals.. tiger, lion, monkeys (when we were there)!!!! Where else can you do that! Don't miss this wonderful Zoo or this gem of a hotel!

Room Tip: North tower studios have great views, marble showers, good small kitchens.
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  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gelseyf, Director of Sales at Costa Sur Resort & Spa, responded to this review, March 8, 2013
Dear Victoria,

Thank you for sharing your experience at Costa Sur. I'm glad you mentioned the zoo! My children absolutely love it and its only about 15 minutes south of Costa Sur.
Some many great things to do in this area...
See you in April!
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Sunnyvale, California
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 9, 2013

Right on the beach, and about 10 minutes by wild bus ride to downtown Puerto Vallarta. Our room was a studio, but plenty of space plus a little kitchenette. All rooms are facing the ocean, which is right below your balcony, just a few steps from the pool. The staff is friendly and helpful, the style is informal, many guests come every year and are friendly to newcomers. Most guests are either families or retirees, so don't come expecting a wild, swinging time. We were here in late January, the weather was in the low 80's- very comfortable. We spent a lot of time on the beach, snorkeling in the lagoon, and playing volley ball in the pool. The activity director took us out on a kayak paddle one morning,it was so beautiful and peaceful out on the water. Internet is spotty, but the desk staff will let you use their computers if needed. Concierge service is very good, Perla gave us a lot of assistance with recommendations and reservations. The hotel is older, but remodeled and very clean and pretty. I would recommend it for families, couples and anyone in need of a relaxing vacation.

Room Tip: All the rooms are nice, but avoid those on street level, they can get traffic noise.
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gelseyf, Director of Sales at Costa Sur Resort & Spa, responded to this review, March 8, 2013
Dear Letitia,

Thank you for your detailed review..i am so glad you had time to go out kayaking and spend some quality time! Hopefully you got to see some whales too while kayaking...
Hope you consider us again for your next vacation.
Greetings from sunny Puerto Vallarta!
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Yardley
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 2, 2013

Excellent food, no issues with the drinking water. Very comfortable king beds. We had a great view from our room. We never used the pool because other guest placed towels on the pool chairs at the crack of dawn. The internet worked well once it was fixed. We did not use the kitchen or cooking items in room, since we did not have a dishwasher. The kitchens need some updating. Housekeeping, spa, resturant and front desk staff were all wonderful. We would have liked a beach to walk on, however we were surrounded by rocks and the beach was small. They did have great snorkeling off the beach right at the Hotel, in the enclosed area on site. I feel we were a little far from town,shopping and Marina. The taxis were always available for 130 paso. Spa prices were very good. (2) 50 minute massage was $99.00 on special. Forget pedicures, not worth it, not like pedi here in the USA.

Room Tip: All the rooms are beach front. We had the 10th floor.
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  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gelseyf, Director of Sales at Costa Sur Resort & Spa, responded to this review, March 8, 2013
Dear Jodi,

Thank you for your review.
I'm glad you had a relaxing time at Costa Sur!
Come back and see us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reno, Nevada, United States
Contributor
17 reviews 17 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 27, 2013

We came back to Costa Sur in January of 2013. This is probably my 6th stay at the resort and I was not disapointed. Costa Sur is an intimate resort with an amazing view and great personal service. It is not a 5 star massive resort and that is why we like it. The food at the resort is always good, and the rooms are very clean. The staff is very helpful and we always enjoy our days at the pool sipping margaritas. Take the 10 minute bus ride into town for 7 pesos. The stop is right in front of the hotel. We will be back again soon!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gelseyf, Director of Sales at Costa Sur Resort & Spa, responded to this review, March 8, 2013
Dear Daryn,

Thank you for your loyalty and for coming back again and again.
I am sure your review will be most useful to many of our future guests.
Have a great day and see you soon!
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Antwerp, Belgium
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 24, 2013

We went in December to Puerto Vallarta

We were very please with the hotel, with the amazing view, with the lovely beach and this kind of natural pool they have there, the service was very good, at the reception Fernando, Andrés, Ivonne, were very friendly, we were asking tips to go to other beaches like Yelapa, and they were very helpful and friendly as well. I was almost feeling at home.

I don´t know why they say rooms are old, I mean the decoration is a classic rustic Mexican style, and personally we were impressed with the beautiful head beds made of clay, the colors and the light from the sunset.

It was a privilege to enjoy the views from the restaurant, to swim in such a beautiful see, and to meet such friendly staff.

I really advise it, some people may say they are far from downtown but taxis ans buses are available, so that's not a problem.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gelseyf, Director of Sales at Costa Sur Resort & Spa, responded to this review, March 8, 2013
Hi Cesar and thank you for your lovely review.
Yes I also consider our rooms to be a classic Mexican style and i love that with our resort you do feel you are in Mexico.
Come back to see us again soon!
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Sacramento
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 23, 2013

Sitting around the pool, watching the ocean and having a margarita is so relaxing. The staff is very friendly, have been there forever and bend over backyard to please you. I recommend the place to anyone.

Room Tip: All the room overlook the ocean and have a balcony.
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gelseyf, Director of Sales at Costa Sur Resort & Spa, responded to this review, March 8, 2013
Dear Judy,

Thank you so much for your wonderful feedback!
Will make sure to share with the rest of our staff.
Come back to see us soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Costa Sur Resort & Spa

Address: Carr. Puerto Vallarta a Barra de Navidad Km. 4.5 | Zona Hotelera Sur, Puerto Vallarta 48390, Mexico
Phone Number:
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Spa Hotel in Puerto Vallarta
#19 On the Beach Hotel in Puerto Vallarta
#29 Family Hotel in Puerto Vallarta
#30 Romantic Hotel in Puerto Vallarta
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Costa Sur Resort & Spa 3.5*
Official Description (provided by the hotel):
Costa Sur Resort & Spa is a beautiful 202 unit all suite resort just five minutes from downtown Puerto Vallarta. It features ocean front views on each suite as well as fully equipped kitchenettes and balconies. Each room has been updated with king size beds, 42" flat screen TVs and ipod docking stations. Our pride is our private beach with ocean lagoon making Costa Sur the only hotel where guests can snorkel onsite. Costa Sur has two pools, two bars and a wonderful ocean view restaurant, "La Cascada." Make sure to check our "All inclusive add-on." We also feature a mini-mart, a wonderful spa, a gym, free Wi-Fi, ATM and an internet center. Everything for a great vacation! ... more   less 
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Also Known As:
Costa Sur Resort And Spa
Costa Sur Hotel Puerto Vallarta
Playa Del Sol Costa Sur

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