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Costa Sur Resort & Spa: Traveler Reviews

3.5 of 5
Carr. Puerto Vallarta a Barra de Navidad Km. 4.5 | Zona Hotelera Sur, Puerto Vallarta 48390, Mexico
Hotel amenities
Costa Sur Resort & Spa
Ranked #51 of 117 hotels in Puerto Vallarta
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334 reviews from our community

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Traveler rating
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Date Rating
Charlottesville, Virginia
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
“Great waterfront resort”
4 of 5 stars Reviewed January 22, 2013

Superb views, great service and good food. Rooms are right at the waters edge with a wonderful setting. Small resort and friendly, the rooms are comfortable overlooking the bay. The staff is very friendly and attentive. They remember your name and room number, make anything you would like to eat or drink. The pool and outdoor bar are nice and they have live music at times. I would go there instead of a big resort where you get lost in the crowds. Very charming and comfortable. So glad i stayed there. It is on the South edge of town away from the hustle of the big resort. I visit to the Botanical garden should be on your list of things to do.

Room Tip: All of the rooms face the water of the bay, I could see whales right off shore from my room or outdo...
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  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
Ask Katurahsr about Costa Sur Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gelseyf, Director of Sales at Costa Sur Resort & Spa, responded to this review
March 8, 2013
Dear Guest,

Thank you for your review. i am glad you got to see whales from the balcony in your room!
It is a true miracle of nature to be able to see such beauty.
Hope you come back to visit us soon.
Greetings from Costa Sur Resort & Spa
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WA & HI
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
“Oceanfront & Relaxing!”
4 of 5 stars Reviewed January 21, 2013

This resort was outside of Puerto Vallarta on the highway headed to Mismaloya. It had everything you needed. The tower we stayed in was oceanfront and had maid service every day. The restaurant had good food and you could dine undercover but open air or right out near the beach. Had the barefoot bar and two (2) pools with an area for sunning and an area for reading. Chairs & umbrellas down on the beach. Also had an onsite store and was stocked very well. Looked like a bus stop was right across the street from the entrance of this resort. We enjoyed relaxing here and watching the boats go by!!! Plenty of tables and chairs down in the pool area. Our room had a large screen TV but had no reception. Resort was kept clean. Each day they have a special drink of the day and one happy hour. I splurged on the Kelly drink and it was worth it!

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
See 10 more reviews by sunandpalmtrees for Puerto Vallarta
Ask sunandpalmtrees about Costa Sur Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gelseyf, Director of Sales at Costa Sur Resort & Spa, responded to this review
March 8, 2013
Dear Susan,

It makes me so happy to read about the wonderful experiences our guests have. I appreciate you sharing yours with the rest of the travel community.
Hope you come back to Costa Sur very soon!
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Austin, Texas
2 reviews
3 helpful votes 3 helpful votes
“Experience at costa sur”
4 of 5 stars Reviewed January 20, 2013

My friend, her mom and I went for a week and all had an amazing time. The rooms were simple, but we had plenty of room and the shower pressure was great. At a place like this, you don't spend much time in the room anyway. The view was amazing!! We felt like we were the youngest people there but we didn't mind. Everyone was soo nice and welcoming, the guests and employees. I don't know what people are talking about saying the food was gross because we loved it. Pricey, but good. And they always made the plates look so beautiful, we never wanted to eat it! The shrimp tacos and chicken chimichurry was amazing. We never tried the buffet, so I don't know if it was good. I never have liked buffets. People who say they got food poisoning probably drank the water there, stick to bottled water. Every time we left, there was always a cab right outside. The people at the front desk always had great restaurant recommendations. I recommend casa naranjo!! The beach was the only downside...it was beautiful but small. We spent most of the time at the pool/bar. All in all, we loved it and never wanted to leave.

  • Stayed January 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
Ask Michelle D about Costa Sur Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gelseyf, Director of Sales at Costa Sur Resort & Spa, responded to this review
March 8, 2013
Dear Michelle,

Thank you for posting your review about Costa Sur Resort & Spa Puerto Vallarta.
We really appreciate your feedback and I am sure it will be most helpful to our future guests.
Come back to visit us soon!
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1 review
4 helpful votes 4 helpful votes
“Time share trade”
3 of 5 stars Reviewed January 8, 2013 via mobile

My wife and I stayed there for New Years... Yes wedding people we watched your wedding from our balcony! The rooms are NOT like the pictures as ours was outdated and needed many repairs. The stove (2 burner hot plate) took 50 minutes to boil water for pasta. Other than that we were ok with the place. I always wonder how places can still show pictures of what the building was like NEW when it is no longer new... They do it. I know the people we talked too all loved it and will come back... Some have for 16 years... Maybe that is where the pictures came from.

Stayed January 2013, traveled with family
Was this review helpful? Yes 4
Ask Gary O about Costa Sur Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gelseyf, Director of Sales at Costa Sur Resort & Spa, responded to this review
January 9, 2013
Dear Gary,

Thank you for your review....
We did remodeled rooms but not the kitchenettes...sorry

I promise we will work on this as the next step.

For now our focus was on giving guests the very best good night sleep on a very comfortable and big mattress...this is why all beds and linens were changed along with flat screen TV's and i-pod docking stations, new drapes, new ceiling fans and new sofa beds. This is all new as of September 2011 so a little over a year ago...

There are somethings that i promise you will always remain the same no matter what: our fantastic ocean view, our unique ocean lagoon where you can snorkel and warmth and friendly staff...that will never get old..

Hope to see you back in Costa Sur soon...
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Mexico Beach, Florida
1 review
3 helpful votes 3 helpful votes
“Wedding”
5 of 5 stars Reviewed January 7, 2013

My wife and I hired this hotel's services for our wedding and that was the best choice ever made as all went even better than planned. If you want to feel like home this is the right place. Once you get in, there will be no need to get out ('til chech out comes) as all you might need can be found within the hotel.
We had the best time during our stay (a whole week!). Defenetly this is a must.

Room Tip: All rooms have balcony with sea view, so any room is the best option.
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
Ask Jonathan15mx about Costa Sur Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gelseyf, Director of Sales at Costa Sur Resort & Spa, responded to this review
January 9, 2013
Thank you Jonathan for your review!
It was our pleasure to host yours and Luz's wedding.
Look forward to welcoming all of you back into Costa sur soon!
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Additional Information about Costa Sur Resort & Spa

Also Known As:
Costa Sur Hotel Puerto Vallarta
Costa Sur Hotel
Costa Sur Resort And Spa
Playa Del Sol Costa Sur
Address: Carr. Puerto Vallarta a Barra de Navidad Km. 4.5 | Zona Hotelera Sur, Puerto Vallarta 48390, Mexico
Region: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar/Lounge Beach Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kids Activities Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#31 On the Beach Hotels in Puerto Vallarta
Price Range: $
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Costa Sur Resort & Spa is a beautiful 202 unit all suite resort just five minutes from the south side of Puerto Vallarta. It features ocean front views on each suite as well as fully equipped kitchenettes and balconies. Each room has been updated with king size beds, 42" flat screen TVs and ipod docking stations. Our pride is our private beach with ocean lagoon making Costa Sur the only hotel where guests can snorkel onsite. Costa Sur has two pools, two bars and a wonderful ocean view restaurant, "La Cascada." Make sure to check our "All inclusive add-on." We also feature a mini-mart, a wonderful spa, a gym, free Wi-Fi, ATM and an internet center. Everything for a great vacation! ... more   less 
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Costa Sur Resort & Spa
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