I took a time to write this review because I wanted to be objective and quiet making my final impression. Excuse me for my English, it might be not perfect.
For beginning general impression about this hotel seemed good but only until the first lunch/dinner.
So about the food. Unfortunately Costa Sur doesn´t really care about the quality of the food. Even I´m not talking about the taste, cause everyone has own preferences about that. But as for me – it was the worst food I´ve ever tried and trust me – I´ve tried a lot. But when they used to organize Italian or Mexican buffet, it´s so awhull... I live in Mexico 2 years and I know how the real mexican food tastes like. And Italian. And French (onion soup in Costa Sur it´s just a lot of boiled onion with vinegar). Even that day I asked a waiter if their chef was a mexican? He said yes, all of them, indeed... If I had cooked such food for my husband, he would divorce me already.
What made me think that food quality is bad? Was not my imagination, no. Let me tell you what I saw by own eyes:
They serve a breakfast at morning and then without washing the dishes on the same plates they serve lunch and dinner. I discovered that eating a green salad for the lunch and I found watermelon seeds into it.
I saw a lot of insects flying around some "fresh" vegetables and salats.
The buffet is serving on the open area, the average temperature of those days was about +28. And normal duration of the breakfast/lunch/dinner about 4-5 hours. Is simply dangerouse to keep the products outside with these conditions.
During Mexican night there was a guy (kitchen assistant, not a chef) who was serving tacos with choriso. When he thought that nobody was looking at him, he opened a pot with chorizo and ate it. By hands.
The pork a la mexicana was not prepared, half ready and with blood.
The food in general seems to be recyclated.
On the third day of our stay there I´ve got food poisoning after trying mexican buffet. I didn´t eat outside, I was washing my hands before to go to the toilet, and I didn´t drink alcohol.
On Sunday night I felt bad, I´ve vomited more than 12 times for few ours together with terrible diarrea. When at 6am my husband went to report on the reception about my situation, a porter (Andres) said that it was my own fault because nobody else was complaining. A-a! You´re lying! The same week there was another case with an american couple, they also got food poisoning and you can check another review on this page from 12th of Nov.
So Monday morning we went to the nearest hospital and I made blood test. I attached the results so everyone can check that I´m not lying. The doctor said that this kind of poisoning is caused because of the bad quality food or spoiled products. So my only mistake was to choose Costa Sur for our vacation. We´ve expected to spend great time and in the end the most of vacation I spent in the bed and I couldn´t eat during 4 days. Is this what we paid for?
So the only one thing I liked was the waiters staff.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 9, 2013
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I can only begin by saying we feel terribly sorry for what you went through.
We would never consider your complaint as a lie so please let me apologize on behalf of the hotel staff if the receptionist even suggested that.
I have forwarded your review to F&B for an immediate revision of procedures on buffets and staff.
What others consider a complaint I consider an area of opportunity and there is always room for improvement.
I do want to let the rest of our readers know, breakfast buffet is out from 8 - 11 am but hot dishes remain hot and cold dishes are iced. We do have ongoing controls in F&B but I will make sure we investigate this issue to the fullest.
Thank you and please contact me directly if I can be of further assistance...
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.