We stayed from sep27-oct4. Booked the preferred tower since I have read lots from trip advisor.. I called the hotel a week before we arrived for high floor but checked in got a ground floor..ok no worried I don't want to ruin the holiday coz of this little thing..I almost forget to mentioned we traveled with 3 yrs old twin daughters..the reason we booked this hotel regarding about kids club.. We didn't want to leave our kids at home with family but tried to find the hotel which provide us the some couple time about 3-4 hours a day. I didn't think I ask too much for the money I paid! .. First day we went and checked out.. There have 3 staffs which are under 25 years old seem very unorganized .. We were there on time for parents tour and had to ring the bell 4 times before one of them came and looked at us liked we were early.. I tried to be positive coz we just started our first day of vacation.. Alright, after we signed our kids they give you a beeper which I believe they will page us if some accidents happen or kids will not settle down after they have tried the hardest... 30 mins after we left my beeper was ringing and I was just like other parents ran from the preferred tower to another side of older building to hear the staff name Alex said one of my daughter wanted to go see us when I looked at them I saw them running around without any tear or scream.. What can I say I had to signed them out and pretty much had our kids for the whole day.. The second day was happened to be the same 2 hrs later they paged us and we called instead of working across building .. Same girl Alex said my daughters said they are not hungry for lunch!! C'mon you asked 3 years old to eat how many kids would jump and joy? I was so disappointed that they never tried to make connection with kids..some days only my 2 kids for the whole day! One other thing.. This kids club has only one air conditioner in the tiny movie room which those untrained professional staffs are hang out. The reason that why they didn't hear when the parents drop the off... We tried to see if other staff would step up and do they job at least "try"...but nothing changed.. We have seen other case which a mom dropped her 5 years old off 45 mins after the paged her and Alex said your kid wanted to get out and that little boy shout back I didn't say that mom.. It was happened while I got a call from them as well.. I looked around and only my kids and her son left 20 mins before they lunch time.. What can i say! We fed up and finally talked to entertainment manager.. He listened and only make a couple comments.. First, it hard to find the older staff who can have experience & speak English.. Second, he said sorry for our situation and just left us blank!!!.. Well, the last day I thought I need to speak to someone who really really care about the hotel reputation which Paulina stepped in and apologized and wanted us to come back and promised to bring this issue to the board meeting.. Well, to be honest with all of you who loves to have a great memory vacation without feeling guilty to leave your children at home. I don't think this place is good for you..Do I want to risk my almost $4,000 to give it another try to this hotel NO WAY..
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- Also Known As:
- Dreams Resort Puerto Vallarta
- Dreams Puerto Vallarta Resort Spa
- Dreams Hotel Puerto Vallarta
- Dreams Puerto Vallarta Hotel
- Dreams Puerta Vallarta
- Puerto Vallarta Dreams Hotel