Arrived at Dream Resort PV on 3/30/14 and were quite wowed with the first sights and greetings by the staff. Check-in was also going great until we stepped into our room #1158 in the preferred club tower. The musty moldy smell was instantly an attention grabber. After a few minutes our nose was stinging and eyes burning. We went back to the desk in our tower to express our concerns. This was a ground level floor at the end of the hallway that was surrounded by other structures. We understand the tropical climate and some smell could be expected, but this room just does not have a chance to breathe and air out. I asked to have a different room in the same class but off the ground level. The staff said there was no rooms open in that class. However, we could up grade to the same style room that included a hot tub on the deck for $300 for our stay. The same upgrade that was offered right up front during our check-even before we stepped in room #1158 I further expressed my concern that we should not have to pay the up charge because our room had a horrible smell. The staff offered to spray some scents and plug in a dehumidifier. I asked to see one of the upgrade room to check out the difference n the smell. They showed us room #1756, and the smell was significantly less...barely anything noticeable. Again, I asked for the change at no charge due to the major difference in smells between the rooms. They stated they could not do it at no charge, but I could use $150 worth of the my $200 coupons against the room upgrade. Not wanting to have the trip start off on a bad note, I agreed with the thought I would bring this to the attention of Apple Vacation in hope of getting this $150 charged credited back to my account. When I signed up for the trip, there was no small print that the resort is great, but you may have a smelly room that will totally ruin your vacation!!! I know the upgrade is a big deal the management pushes at check-in and I assume some people take the up grade. I find it hard to believe there was no the room in our class available with included a total of five floors to my understanding. Also, I asked around and the resort was only at 70 percent capacity during our stay. It was a bummer we had to use most of coupons for the room upgrade as we would have preferred to use them on the other resort items. I hope no else gets stuck in room #1158. All and all, a great time, great food, and great resort staff. I would go to another Dream being this one is going away.
- Reservation Options:
- TripAdvisor is proud to partner with BookIt.com, Expedia, Booking.com, Orbitz, Caribbean Online Mgt Corp. and Hotels.com so you can book your Hyatt Ziva Puerto Vallarta reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Dreams Resort Puerto Vallarta
- Dreams Puerto Vallarta Resort Spa
- Dreams Hotel Puerto Vallarta
- Dreams Puerto Vallarta Hotel
- Dreams Puerta Vallarta
- Puerto Vallarta Dreams Hotel