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“Great room, great staff, great location” 5 of 5 stars
Review of Hilton Puerto Vallarta Resort

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Hilton Puerto Vallarta Resort
4.0 of 5 Hotel   |   Avenida de las Garzas s/n | Zona Hote, Puerto Vallarta 48333, Mexico   |  
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Ranked #32 of 121 Hotels in Puerto Vallarta
Boulder, United States
1 review
3 helpful votes 3 helpful votes
“Great room, great staff, great location”
5 of 5 stars Reviewed February 14, 2014

For me this hotel was perfect. I received an on-line upgrade to junior suite and it was ideal with a nice balcony and fantastic view of the pool and ocean. The hotel location was just what I wanted and the staff was always helpful. I ate every meal outdoors and the food was fine, the French and Mexican restaurants were the best for dinner. The made-to-order omelets for breakfast were always good and the hamburgers at the snack bar near the pool were good. The pool and beach were quite nice and I went swimming in the ocean daily. I walked along the beach each morning and took the 50¢ local bus downtown every day. The whole experience was perfect for me.

  • Stayed February 2014, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,125 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (265)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Vancouver, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 13, 2014

All inclusive resort, the service was great, Food was great, Five Star Menu for every taste, great attention to details, professional staff, there is no idle moment in your stay, perfect location to relax and enjoy your time with your family, Very family oriented. you will not regret any moment you spend there or any second to wait to check in !

  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis, Minnesota
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 12, 2014 via mobile

As most reviews say, the resort is small. I think we were fortunate because the property was only at 60% occupancy. That said we had a very nice stay. There was always an outdoor table for the buffet at every meal. There was always a chair on the beach or by the pool. You could always sit down and use a computer.
Our room was good. We didn't have much of a view, but we didn't spend much time in the room. My only complaints were that our refrigerator was not stocked and the walls were paper thin. If you have some loud neighbors, as we did one night, this will be an issue.
The food was wonderful. I'm not a picky eater, but almost everything I put in my mouth was great and the service was pretty good also. There is not a huge selection at the buffet, but it was all very tasty. We took advantage of the Brazilian restaurant one night and again the food and service were very good.
The alcohol at the hotel is also good. They had a decent selection of beers and most of the hard stuff was good name brand. Just let them know how you want your drink and it is usually not a problem. By the end of the second day the bar tender was making them just the way we liked them.
Transportation is cheap. Do not try to walk to the marina with all the shops and restaurants. Even though you can see it from the beach and it looks close, it's not. A cab there or downtown is 60-80 pesos. Very cheap. Good restaurants in the marina. La Coleguita is a little outdoor place with free tequila shots at your table and the food is excellent. You will probably have to wait for a table but it is well worth it. The place is always full.
The staff at the hotel was polite and helpful. I think they do a very nice job. We didn't have any special issues while we were there so I can't comment on that.
All in all it was a very enjoyable stay. Not sure if we would have had the same experience if the hotel was full, but I would definitely return during a less than peak time.

Stayed February 2014
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed February 11, 2014

Five star service! Very helpful and friendly staff

All-Inclusive:
First time trying an All-Inclusive...Great deal for drinks! LOVED the lobby bar and rooftop sushi bar! Bartenders were friendly and even remembered us by name. Drinks were strong and service was great. Will definitely do All-Inclusive again

The food was disappointing. We had no problems booking reservations for dinner, but the service was slow and the meat extremely chewy...
Beware of the buffet!!! Primarily ate here the first three days of the trip until I got sick right after lunchtime. Hadn't started drinking yet, so we figured it had to be something funky I ate. The next day the same thing happened to my boyfriend who had to throw up a couple times before feeling okay. After that we mostly ate outside food.

Room:
The room AC and fan would not work. The AC was replaced the same day we asked about it, but it the cold air would stop working after an hour or so. This left us pretty hot and miserable at night time. The fan was never fixed

Consistently clean and all around good housekeeping. Did not have any trouble receiving new room towels

Other Tips:
If you're looking for something fun to do in PV, try the Extreme Outdoor Adventure with Vallarta Adventures!!! Zip lining, repelling, hiking in the jungle. Definitely the highlight of the trip!

MUST GO downtown! Great people watching, fun (and cheap) restaurants right on the beach

  • Stayed January 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 11, 2014

Hilton experience was excellent. Staff all spoke english and very very helpful. Hotel location quite central and walking distance to marina and department stores. All inclusive meals very good with a French and Mexican restaurant requiring reservations. The rooms very clean, suite 404 had fantastic view and Jacuzzi tub on terrace. Will be back again.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hornby Island
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 11, 2014

Me, My wife & two kids age 3 & 5 just returned from our stay at the Hilton PV. What an amazing experience from the food to the service. I can not think of one bad thing to say.
Demis Carrillo greeted us at the front desk for checking and was amazingly helpful. (Thank you Demis!) The bar tenders were great, restaurants & staff were all excellent. Very nice beach & pool, With staff busy delivering drinks and anything else you could ask for. The room (541) was very well kept & Clean. Fridge restocked daily. We loved our stay! Thanks for a wonderful vacation!
Steven, Alex, Kaeden & Tyler

Room Tip: We has ocean View room #541
See more room tips
  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 11, 2014

I was amazed by the level of service, the food was amazing, the staff were friendly and helpful. I had a headache and one of the staff left the resort to buy me aspirin! The first night two of the staff took us to downtown to the bars and made sure we got back safe. The staff definitely made this resort stand out. I would go back a million times.

  • Stayed January 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Puerto Vallarta Resort

Address: Avenida de las Garzas s/n | Zona Hote, Puerto Vallarta 48333, Mexico
Phone Number:
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Children Activities ( Kid / Family Friendly ) Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #32 of 121 Hotels in Puerto Vallarta
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hilton Puerto Vallarta Resort 4*
Number of rooms: 259
Official Description (provided by the hotel):
The new Puerto Vallarta Hilton Resort, awarded the AAA Four Diamond award, offers an All-Inclusive beachside experience, which includes with your stay: breakfast, lunch and dinner daily – buffet and a la carte – snacks at the pool area, 24-hour room service, limitless domestic and international beverages including house wine (by the glass), in-room mini bar restocked daily, daytime activities, fabulous recreational amenities such as kayak rentals, live nightly entertainment, and more, all set in a magnificent beachfront location. Lounge on cabanas, directly adjacent to our courtyard-style glamourous infiniti pool. Enjoy panoramic views of Banderas Bay with cruise ships embarking nearby and guestrooms with mountain views of the magnificent Sierra Madres and ocean views. With two towers, we have a variety of guestrooms available, including fantastic suites with private balcony whirpools. Enjoy multiple onsite dining options while choosing to dine indoors or al-fresco on our various veranda levels overlooking our beautiful Pacific ocean sunsets. Kids and parents alike will enjoy the Kids Club, featuring entertainment and activities to truly inspire and allow parents some free time to explore. Be sure to find some time to indulge in our onsite spa Ki as well. We're just minutes from the airport and the cobblestone streets of downtown. Experience a truly magnificent vacation at the Hilton Puerto Vallarta Resort. ... more   less 
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