My husband and I recently stayed at the Hilton Puerto Vallarta Resort, I was not impressed with the property. We chose the Hilton trusting the Hilton Brand. When we arrived, I knew I had made a mistake. The GSR asked to see our credit card only to place a $900.00 US dollar hold for incidentals. I spoke with the manager and had the hold released. We paid for an Ocean View room but found our prior to going to the room that it was not ocean front. After speaking with the manager again, we received the upgrade. I am not impressed with the rooms, they could use a good cleaning, actually the entire place could use a cleaning. The food was ok; however, the service in the Mexican and french restaurants was amazing. We were unable to experience the other restaurants because they were closed. The Q lounge was closed after the first night. The crowd was slim so I guess the guest that decided to stay at the location had to compensate by not receiving the services offered. Be advised the location is not the best. I will not stay at the Hilton again. We did the Rhythm of the night tour and it was wonderful, the food was average buffet.We will probably travel to Puerto Vallarta again, but we will never stay at the Hilton.
- Official Description (provided by the hotel):
- The new Puerto Vallarta Hilton Resort, awarded the AAA Four Diamond award, offers an All-Inclusive beachside experience, which includes with your stay: breakfast, lunch and dinner daily – buffet and a la carte – snacks at the pool area, 24-hour room service, limitless domestic and international beverages including house wine (by the glass), in-room mini bar restocked daily, daytime activities, fabulous recreational amenities such as kayak rentals, live nightly entertainment, and more, all set in a magnificent beachfront location. Lounge on cabanas, directly adjacent to our courtyard-style glamourous infiniti pool. Enjoy panoramic views of Banderas Bay with cruise ships embarking nearby and guestrooms with mountain views of the magnificent Sierra Madres and ocean views. With two towers, we have a variety of guestrooms available, including fantastic suites with private balcony whirpools. Enjoy multiple onsite dining options while choosing to dine indoors or al-fresco on our various veranda levels overlooking our beautiful Pacific ocean sunsets. Kids and parents alike will enjoy the Kids Club, featuring entertainment and activities to truly inspire and allow parents some free time to explore. Be sure to find some time to indulge in our onsite spa Ki as well. We're just minutes from the airport and the cobblestone streets of downtown. Experience a truly magnificent vacation at the Hilton Puerto Vallarta Resort. ... more less
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