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“Beautiful resort, excellent experience!” 4 of 5 stars
Review of Hilton Puerto Vallarta Resort

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Hilton Puerto Vallarta Resort
4.0 of 5 Hotel   |   Avenida de las Garzas s/n | Zona Hote, Puerto Vallarta 48333, Mexico   |  
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Ranked #32 of 121 Hotels in Puerto Vallarta
Taylor, Michigan, United States
1 review
“Beautiful resort, excellent experience!”
4 of 5 stars Reviewed June 10, 2013

We stayed for 7 nights from June 1 - 8, 2013. Checkin was a breeze, we were upgraded a Swim-up Jr. Suite, which was awesome. We spent the week at the pool and on the beach. Couldn't have asked for better weather, the entire week was just amazing.

The room was beautiful, the pull out sofa bed wasn't the most comfortable thing for our son to sleep on, but it was ok. Very large bathroom with dual sinks and walk in shower, I want to re-create this bathroom in my own house. The refrigerator in the room I thought wasn't working, but the door has a key latch on it that keeps it from closing, you have to slam the door and check that the light isn't shining through the seal. After I got the door to shut properly our drinks were cold. The swim-up pool was amazing, nice to be able to just step outside when you wake up and put your feet in the water.

The main pool area has lots of chairs and about 6 cabanas. Get out there right at 9am if you want to claim a cabana for the day. Pick up your green towels at the desk by the cabanas poolside. Plenty of waiters/waitresses all day long walking around taking drink and food orders. Erica was our favorite - keep your eye open for her!!
Eduardo the FUN coordinator is an awesome guy, if you have time, spend a few hours playing beach volleyball and do some water aerobics with him! Ask him to tell you about the lead actor from Megamind... :)

The beach was beautiful, my wife and I walked about 2 miles south along the beach one day. The beach in front of the Hilton was the best portion of the whole 2 mile stretch! No garbage in the water, not many rocks in the sand to hurt your feet... We had a storm overnight and the waves the next day were incredible.

We didn't want to check out on our last day, but unfortunately we had to leave... We will be back!

Room Tip: The swim up Jr suite is just awesome, no regrets!
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,123 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (265)
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English first
A TripAdvisor Member
4 of 5 stars Reviewed June 7, 2013

We stayed 4 nights at the Hilton PVR resort which I had booked using my Hilton Honors points. It was a brand new resort with a nice looking contemporary lobby. We were traveling as a family with a 3-year old girl. The pool and beach was great for the kid. The food was god but not great. Service was excellent with very responsive and friendly staff.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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Rolando M, Director General at Hilton Puerto Vallarta Resort, responded to this review, June 14, 2013
Dear HHonors guest,

Thank you for choosing the resort for your family vacations and using those points you have work hard to get. As you say we have few months open but our employees are enjoy what they are doing and our guest are having great experiences.

I’m sure the food and beverage team will work harder to improve the quality and flavor so next time you enjoy it more.

Until next time!!

Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Menlo Park, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 7, 2013

My husband and I went to Puerto Vallarta to celebrate our 25th wedding anniversary. From May 25th to June 2, 2013. We chose the Hilton because it was an all inclusive and had many great reviews on trip advisor. I had read that many who reviewed this resort gave the staff the credit for making this hotel as good as it is, now I understand! They either gave these employees the best customer service training available anywhere or have brainwashed them to be friendly and smile all the time! Security has a gem in Elio Flores, friendly, funny, helpful and informative. He made us feel like long lost friends the very first time we met him. His eye in the sky, Lorena does a great job watching all the goings on all day through the cameras and actually caught my husband and I making a wrong turn or two and sent people to help us find our way. The night guard, Gregorio was so professional and yet very personable as well. I want to mention Adrian and Allan as well, who although their title is security, they would do anything for you. Our pre-arrival contact was Diana Ontiveros and she couldn't have been more helpful and even sweeter in person. I had asked for an upgrade if possible to an ocean view room from the garden view since it was our 25th anniversary, she got us a room with a panoramic view the was ocean front and beautiful! Our first bellhop, Carlos asked everyday how we were doing and did they do anything special for our anniversary. Mauricio was the first face we met and tried to put us at ease while we waited for our room to be ready...he was very nice to keep our luggage under his watchful eye so we could run off to the lobby bar and start enjoying our vacation. Front desk attendants, Fatima, Carla and Alejandro all we there to offer anything we needed. Beach service waiters, Jaciel and Erika were amazing!!! We never had to look for them, they were always right there asking if we needed a drink or food, how nice that was to be so well cared for by those two. We also had Rafael one day who is also a restaurant waiter and his humor is tough to beat. I am not sure why these people don't sweat but we actually saw them running from the beach to the pool deck to get everyone waited on as fast as possible. And always we a smile!!! Although I know more than one person takes care of the pool cleanliness, the hardest worker by far was Ebeh. He pressure washed the deck, the chairs, the umbrellas from early in the morning till late afternoon and then went over to do the towel service too! Activities were led by Eduardo and Paola. Both are perfect for their jobs, just the right amount of humor and sarcasm that make every interaction with them fun. Our maids did a great job to keep everything clean but we did have to call for towels and washcloths to be brought in fairly regularly. I am not sure if this is a laundry issue or what the problem is with that. Had a few issues with refridgerator stocking also, again , not sure where that goes wrong. First night called for late room service that never arrived but just went to bed and hoped for better service the next day and it was better for the remainder of our stay. The bar area was staffed by very patient and interactive Patricio, Aaron and Oscar. All were awesome and made our drinks with whichever type of alcohol we requested. They did not charge us anything for top shelf alcohol and that made us fell appreciated. These guys are busy all day and night long and deserve your tips! Especially when you walk up and make 11 drinks orders and special requests. We saw alot of young and old guests who seem to forget that tips although are never required, should be given for special requests or huge orders, and in our case just to show our appreciation of the work they do. This goes for all of the waitstaff...our restaurant waiters were so attentive! They carried our plates and drinks from the buffet areas, got us special expresso orders and absolutely anything we requested and even brought us cake for our anniversary. If you are lucky enough to have Rafael, Ricardo, Francisco, Luis or Jair just ask and you will receive!! Please remember to tip these wonderful people. It does not take much to show your appreciation for all they do, with the exchange rate in our favor, one dollar can go a long way for them in Mexico. The only real weak spot seems to be the food. I actually liked some of the food at the Seafire Buffet more than the specialty restaurants. It wasn't terrible but it could use a little work on the menu items. Breakfast was very good. Fresh fruit, custom made omlettes were available daily. They do seem to have some sporadic times that the Seafire closes for dinner and that was not good if you did not make reservations at the specialty restaurants, as there was no advance warning! Yes, reservations are required for all restaurants except Seafire and it does not appear that they serve as late as they state they do on the paper you receive when you check in. So expect to eat room service if you forget to make reservations and the Seafire is mysteriously closed. Getting out and about is easy there. You can take the city bus very safely or a taxi that the guys at the desk will get for you in about 1 minute if you request one. We went down to La Zona Romantica to visit friends and had no trouble getting there and back very late at night. There is plenty to do right there at the Hilton. Horseback riding on the beach, parasailing, jet ski, kayak, long boards, shopping without leaving your beachchair (if you like) the vendors roam the beaches and if you like to barter this is the place to do it! If you do not want to be bothered just let the security take care of them for you.

Room Tip: Our room was on the 5th floor with two balconies, room 540. It was very spacious and beautiful and f...
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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San Carlos, Mexico
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed June 1, 2013

Was here with a group of 65. While it is a beautiful vacation hotel, it is not geared to groups. We tried to dine together in groups in the theme restaurants, but had to eat outside or in the buffet. Very poor, food was disgusting. Will not return or even recommend.

Room Tip: Ask for water view, we were supposed to get that but did not. Was very noisy.
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  • Stayed February 2013, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Kansas City
Contributor
20 reviews 20 reviews
14 hotel reviews
Reviews in 11 cities Reviews in 11 cities
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed May 30, 2013

We stayed for 4 nights on a package through United Vacations. The price was excellent and the service at the Hilton was great. We were able to contact the hotel and tie our HHonors number to the reservation with no problem. That allowed us to take advantage of HHonors Gold benefits. As a result, we were upgraded to an ocean front junior suite upon check in.

Just the two of us traveled on this trip. The room was large with a king bed, sofa, table with two chairs, a large flat panel television, a fridge stocked with I recall 4 beers and a couple of sodas. A couple of bags of snacks were also in the room. This was restocked every day. There is a coffee maker and we made coffee the first day but after that the coffee was not replenished. If you are a coffee drinker I recommend ordering a pot through room service in the morning.

As other reviews note, there are certain restaurants opened each night. Make reservations upon check in with the concierge. We had no problems with this. We both thought the Mexican restaurant was the best. The breakfast buffet was good in our opinion and it included an omelet station each morning.

Main pool was smaller than some mega resorts but very nice. We also enjoyed the adults only pool atop the newer part of the hotel. This area included a bar and sushi each day.

Fitness center is close to standard Hilton with newer Precor equipment. I thought it was pretty good.

There is a coffee bar in the older part of the hotel. You could order nearly any kind of drink. I think it didn't open until 8 am, however.

The beach at the Hilton was nice and we slept with the doors open on a couple of occasions.

We tipped regularly for service but never felt like it was really expected.

The only short coming of the hotel was that our room was not cleaned one day. Otherwise we would highly recommend this hotel for couples.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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New York City, New York
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 24, 2013

i don't know where to begin but from the very first moment we got to the hotel we were treated like royalty. We booked an ocean partial view room but we actually cared less. we could have stayed anywhere since we were barely at the room. there are so many wonderful things to do there.. eduardo the aquaerobics instructor was simply awesome and quite the funny character. Josefina from the roof top pool/ bar was completely courteous and wonderful to us. Azucena was very attentive and friendly. Everyone at the restaurant especially jose guzman made our meals even more pleasant. i could write 300 pages and will still not be done mentioning how much of an amazing resort this is. it is super close to everything especially the airport which is only 10 minutes away. the food selection is great. the beach is always clean and not to mention that it is a very safe city.
We are a young couple that enjoy the nightclub life and i was simply astonished by the clubs and lounges at downtown puerto vallarta which is 15 minutes away from the resort and the cab ride cost less than 10.00 dollars. I can't wait to go back to puerto vallarta and stay at the hilton again. I have traveled to different places but this is by far the best vacation i have had in my life. The weather was amazing like everything else. Believe me once you go there you wont want to leave!! I hate having to be back.. :(

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Seattle
Contributor
19 reviews 19 reviews
18 hotel reviews
Reviews in 16 cities Reviews in 16 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed May 24, 2013

I cannot add enough exclamation points to this review. I went here May 6-11 with my boyfriend. The highlights of this hotel are as follows: great design in the main areas, spacious rooms, beautiful beach and pool, tasty drinks, on-point staff. The only draw backs are as follows: not centrally located and you must take a taxi to the main shopping area, the food gets a bit redundant (they'd do well to get a taqueria style restaurant and discard one of the 'upscale' restaurants), there should be more adults only areas ( they only have one- o'west- which is small) and the bathroom (toilet area) in the room has no insulation and you can hear everything (so be sure to share a room with someone you know extremely well). The positives FAR outweigh my previously stated drawbacks. The staff really go above and beyond to make each guests stay memorable. Hands down the best service at any hotel I have EVER been to! If you are staying in PV you will not regret staying here!

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Puerto Vallarta Resort

Address: Avenida de las Garzas s/n | Zona Hote, Puerto Vallarta 48333, Mexico
Phone Number:
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Children Activities ( Kid / Family Friendly ) Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #32 of 121 Hotels in Puerto Vallarta
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hilton Puerto Vallarta Resort 4*
Number of rooms: 259
Official Description (provided by the hotel):
The new Puerto Vallarta Hilton Resort, awarded the AAA Four Diamond award, offers an All-Inclusive beachside experience, which includes with your stay: breakfast, lunch and dinner daily – buffet and a la carte – snacks at the pool area, 24-hour room service, limitless domestic and international beverages including house wine (by the glass), in-room mini bar restocked daily, daytime activities, fabulous recreational amenities such as kayak rentals, live nightly entertainment, and more, all set in a magnificent beachfront location. Lounge on cabanas, directly adjacent to our courtyard-style glamourous infiniti pool. Enjoy panoramic views of Banderas Bay with cruise ships embarking nearby and guestrooms with mountain views of the magnificent Sierra Madres and ocean views. With two towers, we have a variety of guestrooms available, including fantastic suites with private balcony whirpools. Enjoy multiple onsite dining options while choosing to dine indoors or al-fresco on our various veranda levels overlooking our beautiful Pacific ocean sunsets. Kids and parents alike will enjoy the Kids Club, featuring entertainment and activities to truly inspire and allow parents some free time to explore. Be sure to find some time to indulge in our onsite spa Ki as well. We're just minutes from the airport and the cobblestone streets of downtown. Experience a truly magnificent vacation at the Hilton Puerto Vallarta Resort. ... more   less 
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