We (myself, husband and 2 kids aged 10 and 12) stayed at the PV Hilton for 6 days in April. It far exceeded our expectations. Let me preface this review by saying we have never stayed at an all-inclusive and usually go to the Caribbean side of Mexico. We ended up at the PV Hilton this year because we were able to go on Hilton points.
Hotel: It is immaculate, beautiful and has a great layout. I constantly saw staff cleaning all day long.
Staff: A huge part of what made our trip so great was the service the staff provides. They cannot do enough for you. Even though breakfast is buffet we still had 4 people waiting on us each morning. The management should know that the girls by the pool, the breakfast/lunch staff, and the waiters at all of the restaurants were outstanding. I would name individually but I don't want to leave anyone out.
Food: As a general rule I do not like buffets and consider myself a bit of a foodie. We all thought the food was great. You cannot beat the breakfast buffet with all of the fresh juices, fruit, omelet bar, and typical Mexican offerings like chilequiles. We loved the ceviche bar at lunch, along with the grill choices, salsas and guacamole. We ate at all of the restaurants and especially loved La Catrina and Fogo. The presentation and quality were outstanding. Our meat was cooked perfectly at Fogo. We visiting Anabelle at the coffee shop on the 2nd floor in the big tower every morning before breakfast for a latte. Yum.
Drinks: Good quality and always coming. What else is there? Loved the mango and cucumber margaritas and the Bob Marley especially.
Pool: The setting by the pool and the pool itself was amazing. It was so beautiful.
Beach: This is a biggie for us because we like to play in the ocean and walk the beach. Here you can do both. The water is clean, not rocky and safe. There is no undertow and my kids could be in the water any time of the day. Even in the afternoons when with water would get more choppy they could still play in the waves. The beach is walkable both ways. There are vendors on the beach that continually ask you to buy their wares but after a few no's they move on. I was in PV 30 years ago and it was the same then. We found the vendors in town to be way more aggressive and annoying.
Room: We had a room in the new tower which was quite spacious for the 4 of us. Huge bathroom and shower, separate big bath tub and 2 queens. We felt like we had plenty of space and honestly were hardly in our room except to sleep.
We usually spend our vacations on the go doing a different activity everyday or exploring different beaches and we did none of that here. It was so easy and relaxing that we found it hard to want to go anywhere. We did go to town one afternoon to walk the boardwalk about after about 2 hours we all couldn't wait to get back to the little oasis at the Hilton. I will say that the resort was very quiet while we were there with not a lot of people. I could see that at peak season the pool area could get loud and crowded but then you always have the beach to escape to. We had a fabulous time and I would definitely go back again.