My bf and I just returned from a 4 nights/5 day stay. This was our very first all inclusive hotel and we had a great experience. Upon arrival we were greeted with welcome drinks, and were upgraded to an oceanview on the 6th floor automatically, and no we arn't hilton honor members and had no connections.
The ocean front view was breathtaking, beautiful sunsets every night and the sound of waves crashing every morning. We were able to see the water even laying in our bed. The room were big and spacious, king size bed comfortable, toilet room very small, can't close the door without touching your knees on the door. The mini fridge offered 1 bag of peanuts 1 bag of lays potato chips; 4 cans of soda and 2 cans of beer.
My bf and conceirge were sneaky and planned a special bday surprise for me, After returning from a few hours in the city, there were flowers, champagne, chocolate cover strawberries and roses on the bed. A complete surprise and it made the trip extra special. Bonus for the BF.
The food was ok, however for being "ok food" I ate a whole lot and my clothes seem to shrink. The drinks were pouring upon our request and our favorite were the pina colada double shots, a must have, so creamy and smooth, it taste so good. BTW order all your drinks double, save on the calories and why not. Out of the 4 restaurants they offered for dinner, my favorite was the Mexican, my bf enjoyed the Italian, but the best atmosphere had to be the ocean front brazilian, Fogo. We were seated along the water, it wasn't crowded when we arrived at 8:30pm, but all the good tables were taken by 9pm, so book between 8-9 to get a good table. We skipped on the italian restaurant, bc we didn't have time, but it wasn't a big deal, we went out for dinner to the "Rhythm of the night" romatntic intimate OCEAN FRONTdinner (you can't get any closer to the ocean, the water was practically a foot away from out dinner table). The sea fire was ehhh, good but can be better. I give the Seafire a 2.5/5 stars. Room service was slow, which is expected and we made sure to order 30-45 mins in advance. My bf has late night cravings and has a hard time sleeping in the evenings so we would automatically order food around 11:30 to make sure it arrived around midnight.
O'west is an only adults roof top pool, which offer sushi and open bar. We only took advantage of the bar, but declined on the sushi. We literally had the place to ourselves twice, our own staff and open bar, ahhhh, the good life. The view was spectacular, but beware, wear lots of sunscreen/protection, by bf likes to burn on purpose and turned tomato red almost first degree burn, I wore spf 50 and still got a golden brown tan.
The main pool area is gorgeous and we didn't have any issues finding a chair, or even a cabana. The service by the pool was great and the drinks were pouring upon our request.
They granted our late check out of 2pm (original checkout 12) and even then when we checked out at 2, they let us enjoy the resort until our cab arrived at 3:30. We had a late lunch at the seafire and then enjoyed a few more pina coladas watching the football game in the lounge. The airport is only 10 mins away and cost $5 (US $$). We could have left at 430pm, but we had made prior arrangements so we just stuck with the 3:30pm pickup. (Our flight was at 5:55pm)
If you are from Canada or the US, bring lots of 1's and 5's, no need to change in pesos, the staff, the flea markets, and stores prefer US dollars and you're also able to bargain with dollars better. Don't pay anymore than $5 for the cab fare from the hotel to the boardwalk, also it doesnt matter if its the boardwalk or flea market, it's a flat fee of $5. The Marina terminal, Walmart, and Mall is walking distance, probably a 10-15 min walk.
I brought 100 singles and a few 5's and spent it all on tipping. You don't need to tip, but I didn't mind, like I said the service was fantastic, very professional and friendly. We tipped housekeeping each day, for each meal, and $1 per drink or two at the bar.
There was one little accident, but it was a complete accident and I understand. During lunch at the seafire the server accidentally knocked over the pina colada from his tray and it got all over me, shirt, shorts, legs, and yes even my face. It was one heck of a fall, but I honestly understand and even tipped.
I hope this review helps you, however I must add we were very fortuante the hotel wasn't full, no issues in waiting for a seat in the dining area, or a chair poolside. Upon arrival to the hotel we made dinner reservations for the restaurants, we only did this bc of the reviews we read, but bc the hotel was practically empty we had no issues booking the same day.
Great Service, Great Staff, and I truly appreciate everyone and will return again.