We arrived about noon on Saturday March 9, there was no welcome drink and we had to wait for 3 hours for our room to be cleaned. This was very disappointing especially after getting up at 2 30 am to travel. The food was average, we ate off the resort 5 out of 7 nights. There was not enough lounge chairs around the pool for the amount of people staying at the resort. The adult "pool" and lounge on the 4th floor was closed which was another disappointment. The staff were good, the general areas fairly clean, security was poor, beds were good. For what we paid from Calgary it was not a good value for our Canadian buck!