Kathy and I stayed here February 19th to the 27th. This was our fourth visit to Puerto Vallarta and we were not disappointed. We had to find a new place as we had stayed at the Sunset Plaza the last 2 times but were ripped off on a RCI vacation package that was misrepresented to us. They won't see any more of our money.
Kathy is a Hilton Diamond member and the facilities and staff were in keeping with what you would expect from a Hilton property. The staff was amazing starting with Felipe who helped us to our room. Demis Carillo at the front desk was very professional and my go to guy while we were there. I have some health issues and needed distilled water. I had a hard time finding any and informed Demis. In fifteen minutes he had located some distilled water and had arranged transport via taxi. His continued professionalism and committment enhanced our anniversary experience. He has a bright future in the industry.
Our room was fantastic. We were in a mini suite that had an elegant interior with 2 seperate balconies with great views. One balconey even had a private hot tub. The maid service was great and would work around your schedule. All staff were helpful and friendly. We were amazed at the quality and coordination of staff being together for such a short time but it was obvious the general manager was well liked and respected by the staff. We felt this was a big reason things were running so smoothly.
The Spa was elegant and Kathy and I tried the Flotarium on our anniversary. It was a great experience and Rogelio was a gracious host. Carlos, Eduardo, and Paula did a great job as acitivty directors and were helpful and personable. The food and service was great except for the Italian food which needed some work as it was just average. The grounds and beach are kept in great shape and good quality beverages were in abundance.
On the top floor they have a heated pool with bar overlooking the ocean where you can watch the whales and relax as the sun sets on the ocean. The view is spectacular. As a repeat traveler to Puerto Vallarta I can assure you this is a very safe and secure area to vacation. The biggest problem we had with the place was that we had to leave after 9 great days. We feel this is a great place to vacation and we highly recommend it to others. We will be back next year to our new place.
David and Kathy Packett
- Official Description (provided by the hotel):
- The new Puerto Vallarta Hilton Resort, awarded the AAA Four Diamond award, offers an All-Inclusive beachside experience, which includes with your stay: breakfast, lunch and dinner daily – buffet and a la carte – snacks at the pool area, 24-hour room service, limitless domestic and international beverages including house wine (by the glass), in-room mini bar restocked daily, daytime activities, fabulous recreational amenities such as kayak rentals, live nightly entertainment, and more, all set in a magnificent beachfront location. Lounge on cabanas, directly adjacent to our courtyard-style glamourous infiniti pool. Enjoy panoramic views of Banderas Bay with cruise ships embarking nearby and guestrooms with mountain views of the magnificent Sierra Madres and ocean views. With two towers, we have a variety of guestrooms available, including fantastic suites with private balcony whirpools. Enjoy multiple onsite dining options while choosing to dine indoors or al-fresco on our various veranda levels overlooking our beautiful Pacific ocean sunsets. Kids and parents alike will enjoy the Kids Club, featuring entertainment and activities to truly inspire and allow parents some free time to explore. Be sure to find some time to indulge in our onsite spa Ki as well. We're just minutes from the airport and the cobblestone streets of downtown. Experience a truly magnificent vacation at the Hilton Puerto Vallarta Resort. ... more less
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