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“Great stay at the Hilton Puerto Vallarta!” 5 of 5 stars
Review of Hilton Puerto Vallarta Resort

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Hilton Puerto Vallarta Resort
4.0 of 5 Hotel   |   Avenida de las Garzas s/n | Zona Hote, Puerto Vallarta 48333, Mexico   |  
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Ranked #39 of 120 Hotels in Puerto Vallarta
Richmond, Virginia
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Great stay at the Hilton Puerto Vallarta!”
5 of 5 stars Reviewed February 13, 2013

I had an excellent stay at the Hilton. When you first arrive you enter into an open air lobby that is absolutely beautiful. We were upgraded to a junior suite on the first floor with a semi-private pool. The view of the ocean wasn't great from the room, but we really enjoyed having the pool right outside our door. It was also a very convenient location for returning to the room.

The staff at this hotel were absolutely excellent. By the second day they had our breakfast drink orders memorized. Everyone we encountered was extremely friendly and helpful. They organized many activities and encouraged guests to participate. On January 6, it was Kings Day in Mexico, and they had the traditional cake in the lobby and gathered guests to participate. It was fun and memorable to be included in a Mexican tradition.

The food at all the restaurants was pretty good. We never ate dinner at the buffet, but were impressed enough by all of the restaurants. The dinner at Fogo was especially memorable since it was right off the beach. As others have said some of the meat was a little overcooked, but you can avoid that by just sticking with the sausage and shrimp, both of these items were delicious.

The pools at the hotel were pretty nice. The drink service at the pool was wonderful, and the staff was very friendly. The first few days there, right around New Years, it could be a little difficult to find chair, but for the most part there was no problem. There was also the adult pool on the top of the suites building. This was a great place to relax with a drink, especially in the evening to watch the sunset.

We encountered one issue with the stay regarding room service. We placed the room service order on our door the night before, and in the morning we realized it was still there and we never received our order.

Overall, my stay at the Hilton exceeded all expectations. I look forward to returning some day.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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868 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (200)
Date | Rating
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English first
Seattle, Washington
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 12, 2013

We spent 6 amazingly relaxing days at the Hilton. Gold status got us an upgraded room right above the pool. The food was great...specialty restaurants and the buffet. Our two children loved the kids club and Paola (she is wonderful!)
Pool area is great, no annoying early bird towel chair savers. Annabelle and the rest of the crew were always right there with another drink. The rooftop bar was an excellent late afternoon escape. The service property was very friendly and courteous, no reason to ever leave.
I have already recommended the Hilton to family and friends and would love to go back anytime.

Room Tip: Would go back anytime! Great value, great place.
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 11, 2013

Stayed at the Hilton for a week on business. The weather was fantastic, and the property (both grounds and meeting rooms) was spectacular. It's a smaller resort, but there really is no need to venture off. The property has a world-class spa (which gave me a top 3 massage!), nightclub, rooftop pool/bar, and great bars & restaurants. I was skeptical because it was so new, but I couldn't have had a better stay. As the Hilton's first ever all-inclusive, it does not disappoint! I will definitely return! 5 stars!

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 11, 2013

I was just there with a group of co-workers for our annual retreat and I cannot say enough wonderful things about the property! The service was impeccable, the food was delicious, and the atmosphere was relaxing but fun. I think our group utilized just about every service the hotel has to offer and none of them were disappointing. The spa was the best I have been to in Mexico and worth every penny. The meeting rooms were perfect and well equipped with the things we needed. The special event menu and location options were spot on. I also highly recommend watching the sunset at the OWest lounge - wow, what a view!

Big special thank you to Mariana and Mauricio for all your help!

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 9, 2013

If you want fantastic weather and a great hotel, this is the place. Four of us went the 1st of Feb. I guess figjam37 went too soon after opening because our experience was 5 star. Hilton's staff could not have been more helpful (Christian, Nellie, Sarah, and Isabelle) from the dining to the beach to the front desk. Every amenity is just a very short walk away - the pools, dining, beach, and lobby. Everything is very casual - never any reason to dress to the nines. Loved the "all inclusive," especially not receiving a check-out bill. I want to comment about the food which is an issue for some. When you pay top dollar, expect the best. Hilton PV had delicious breakfasts, plenty of choices for lunch, and several restaurants for dinner. Food was good, drinks were plentiful, and I'm willing to give the restaurants time to settle in. In the meantime, I gained a few pounds at this resort. Magnificent property!

Room Tip: We were on the 2nd floor. Fabulous view of property and bay.
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  • Stayed February 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guadalajara, Mexico
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed February 5, 2013

I had to admit that my first impression of the Hilton in Puerto Vallarta was less than I expected, but everything went from low to high, staff at the hotel is real friendly (special thanks to Lulu from the kid's club she is great with kids), drinks are awesome specially the "Healthy Margarita" from the rooftop bar. Location is neat and food is great, the Mexican restaurant with its sweet churros is just great. Thank you Hilton for giving me such beautiful vacations.

Room Tip: Get a room with ocean view you won't regret it
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  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Menlo Park, California
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed February 4, 2013

Wonderful vacation. The property is gorgeous, the staff very friendly and accommodating, the food delicious, the drinks never ending. Our first stay at an all-inclusive and we just loved it. In skimming some of the other reviews, yes the meals at the restaurant tend are longer than American, but we're on vacation and enjoyed taking our time eating many courses of small plates.I would strongly recommend checking the Mexican holiday schedule and arriving mid-week. We arrived on a Wednesday and left on Sunday. The first two days, the resort seemed almost empty. Really enjoyable, very restful, never had to worry about saving a spot by the pool because there were about 5 chairs to every person. The last two days the resort must have been at full capacity because it became more crowded, but was still enjoyable. Definitely recommend the roof top bar for sunsets. Be sure to make a reservation with the concierge for the restaurants; they are not all open every night. The only complaint is that our room in the old building on the 5th floor smelled rather musty the first day. We complained but were informed no king rooms were left, so we kept the air conditioning on all day and the air seemed to circulate enough that the smell was nearly gone.

Overall, a wonderful vacation. We joked that we'd be crying when we had to leave and it's not far from the truth!

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Puerto Vallarta Resort

Address: Avenida de las Garzas s/n | Zona Hote, Puerto Vallarta 48333, Mexico
Phone Number:
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Business Center with Internet Access Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Swimming Pool
Hotel Style:
Ranked #39 of 120 Hotels in Puerto Vallarta
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hilton Puerto Vallarta Resort 4*
Number of rooms: 259
Official Description (provided by the hotel):
The new Puerto Vallarta Hilton Resort, awarded the AAA Four Diamond award, offers an All-Inclusive beachside experience, which includes with your stay: breakfast, lunch and dinner daily – buffet and a la carte – snacks at the pool area, 24-hour room service, limitless domestic and international beverages including house wine (by the glass), in-room mini bar restocked daily, daytime activities, fabulous recreational amenities such as kayak rentals, live nightly entertainment, and more, all set in a magnificent beachfront location. Lounge on cabanas, directly adjacent to our courtyard-style glamourous infiniti pool. Enjoy panoramic views of Banderas Bay with cruise ships embarking nearby and guestrooms with mountain views of the magnificent Sierra Madres and ocean views. With two towers, we have a variety of guestrooms available, including fantastic suites with private balcony whirpools. Enjoy multiple onsite dining options while choosing to dine indoors or al-fresco on our various veranda levels overlooking our beautiful Pacific ocean sunsets. Kids and parents alike will enjoy the Kids Club, featuring entertainment and activities to truly inspire and allow parents some free time to explore. Be sure to find some time to indulge in our onsite spa Ki as well. We're just minutes from the airport and the cobblestone streets of downtown. Experience a truly magnificent vacation at the Hilton Puerto Vallarta Resort. ... more   less 
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