I had an excellent stay at the Hilton. When you first arrive you enter into an open air lobby that is absolutely beautiful. We were upgraded to a junior suite on the first floor with a semi-private pool. The view of the ocean wasn't great from the room, but we really enjoyed having the pool right outside our door. It was also a very convenient location for returning to the room.
The staff at this hotel were absolutely excellent. By the second day they had our breakfast drink orders memorized. Everyone we encountered was extremely friendly and helpful. They organized many activities and encouraged guests to participate. On January 6, it was Kings Day in Mexico, and they had the traditional cake in the lobby and gathered guests to participate. It was fun and memorable to be included in a Mexican tradition.
The food at all the restaurants was pretty good. We never ate dinner at the buffet, but were impressed enough by all of the restaurants. The dinner at Fogo was especially memorable since it was right off the beach. As others have said some of the meat was a little overcooked, but you can avoid that by just sticking with the sausage and shrimp, both of these items were delicious.
The pools at the hotel were pretty nice. The drink service at the pool was wonderful, and the staff was very friendly. The first few days there, right around New Years, it could be a little difficult to find chair, but for the most part there was no problem. There was also the adult pool on the top of the suites building. This was a great place to relax with a drink, especially in the evening to watch the sunset.
We encountered one issue with the stay regarding room service. We placed the room service order on our door the night before, and in the morning we realized it was still there and we never received our order.
Overall, my stay at the Hilton exceeded all expectations. I look forward to returning some day.
- Official Description (provided by the hotel):
- The new Puerto Vallarta Hilton Resort, awarded the AAA Four Diamond award, offers an All-Inclusive beachside experience, which includes with your stay: breakfast, lunch and dinner daily – buffet and a la carte – snacks at the pool area, 24-hour room service, limitless domestic and international beverages including house wine (by the glass), in-room mini bar restocked daily, daytime activities, fabulous recreational amenities such as kayak rentals, live nightly entertainment, and more, all set in a magnificent beachfront location. Lounge on cabanas, directly adjacent to our courtyard-style glamourous infiniti pool. Enjoy panoramic views of Banderas Bay with cruise ships embarking nearby and guestrooms with mountain views of the magnificent Sierra Madres and ocean views. With two towers, we have a variety of guestrooms available, including fantastic suites with private balcony whirpools. Enjoy multiple onsite dining options while choosing to dine indoors or al-fresco on our various veranda levels overlooking our beautiful Pacific ocean sunsets. Kids and parents alike will enjoy the Kids Club, featuring entertainment and activities to truly inspire and allow parents some free time to explore. Be sure to find some time to indulge in our onsite spa Ki as well. We're just minutes from the airport and the cobblestone streets of downtown. Experience a truly magnificent vacation at the Hilton Puerto Vallarta Resort. ... more less
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