We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Nice Property, Some Improvements Needed” 4 of 5 stars
Review of Hilton Puerto Vallarta Resort

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Save
You added Hilton Puerto Vallarta Resort to your Saves list
Hilton Puerto Vallarta Resort
4.0 of 5 Hotel   |   Avenida de las Garzas s/n | Zona Hote, Puerto Vallarta 48333, Mexico   |  
  |  
Hotel deals
  |  
Hotel website
  |  
Hotel amenities
Special Offer
Leisure Escape Package
Ranked #34 of 122 Hotels in Puerto Vallarta
Certificate of Excellence
Minneapolis, Minnesota
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 6 cities Reviews in 6 cities
15 helpful votes 15 helpful votes
“Nice Property, Some Improvements Needed”
4 of 5 stars Reviewed January 15, 2013

My wife and I stayed at Hilton PV towards the end of an extended trip to Vallarta. We have stayed at a large number of hotels in the area, and Hilton was certainly towards the top. Our room was fantastic, which was an upgraded from what we booked (Due to being a Hilton Diamond member). Service around the main pool was on the slow side, which was alarming due to the few number of people there. I would worry about the delivery speed when the hotel is at capacity. The rooftop pool is a much needed break from all of the kids down at the main pool area. We found it very odd that there was not a hot tub on the entire property, expect the private ones on the balconies. My wife had been looking forward to enjoying the Spa, but found the prices to be very off-putting (especially by Mexico standards). The prices were double what we would expect at a Hilton spa in the USA.

As far as the food goes, I would say it was good. Not great, but above average. The deal breaker with the restaurants is the lack of any decent wine. I'm not expecting amazing wine, but something drinkable would be nice. My wife and I would have gladly paid a premium/surcharge on something other than the house wine, especially at the French restaurant.

We found the majority of the staff to be helpful and attentive, special thanks go to the reception staff. Often times at larger resorts in PV, checking in can be a painful chore. The Hilton was efficient, attentive, and made us feel like important guests.

All in all, I'm not sure we would stay again. The rates are very similar to other high end hotels in the area that are more polished. The lack of a hot tub, respectable wine, property-wide wifi, and expensive spa would like drive us to a competitor.

  • Stayed January 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,170 reviews from our community

Traveler rating
    520
    365
    165
    75
    45
See reviews for
356
531
17
36
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (279)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
North Caldwell, New Jersey
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 12, 2013

This brand new Hilton resort is beautiful!! When you arrive at the open air lobby (which has a wonderful breeze), you can see straight to the pool and ocean. Check-in was a breeze, but make sure to see the concierge right away to make all dinner reservations at the specialty restaurants since they fill up VERY quickly.

We had two rooms - an ocean view room in the old tower and a Junior Suite in the new tower. The Junior Suite room came about because of an odor problem in the corner King ocean view room on the 7th floor. The other room in the old tower was fine and the balcony views were amazing. The Junior Suite (on the fourth floor of the new tower) was AMAZING! It had a large comfortable bed, a large bathroom with a bathtub, spectacular views and a jacuzzi with chairs on the roof. If you're planning to get a king ocean view room think about upgrading to the Junior Suite since the new tower is much better and the room is beautiful and large.

The food was hit or miss. The breakfast was by far the best meal of the day. There was a large selection of cereals, yogurts, fruit, eggs and pastries. Make sure to ask for bagels and cream cheese since they have them in the back (ask your waiter). The omelette station was by far the best since the chefs can make eggs any way you like - over easy, scrambled or as omelettes. The one negative is that these lines can get long and are also right near food stations where other guests are trying to get food. The lunch and dinner buffet were so-so, so try and fill up on breakfast or go to Fogo for additional food at lunch (including burgers, hot dogs, pizza, french fries and salads). For dinner, try to get reservations.

The specialty restaurants were relatively good and the service was impeccable. The whole resort is lacking in the wine department since it only had one Mexican brand of wine and four choices: chardonnay, sauvignon blanc, cabernet and another red. Le Delice (the French restaurant) had a large amount of options, but the crab meat appetizer, onion soup and salads were good. The main options were so-so. La Catrina (the Mexican restaurant) was the best of the group. There were a lot of great appetizers and entrees. Given that we don't tend to like Mexican food (that isn't Tex-Mex), we were very impressed and changed our views on Mexican cuisine. We never made it to Fogo as it rained a few times on the trip and the New Year's Eve celebration took the place of it one night. We were told mixed reviews about it by other guests.

We did go into town for two dinners to get away from the resort a little bit. The same people own La Palapa (on the beach) and Vista Grill (in the mountains with AMAZING views). Both restaurants were SO GOOD, but Vista Grill was our favorite and all menu items were great. It was also great to find amazing wine options.

The pools were beautiful and we never had a problem finding chairs or getting towels. Given, we were there when the resort was at full capacity, but we did make sure to get down before 8:30 am. After New Year's Day, the resort opened up and more people were able to get chairs at a later time.

One of the best parts of the resort was the staff. The individuals at the front desk were efficient and helpful. All bartenders were nice and made great drinks (minus the wine, but that's not their fault). The waitresses at the pool were always around and work very hard. I want to especially applaud the Activities Staff under the direction of Carlos. Carlos was AMAZING and so helpful to us. Eduardo was also great. He helped the guests get involved with water aerobics, blackjack, bingo, beach volleyball, etc. He also gave my daughter a Spanish lesson to help with the Spanish she already knew.

Overall, we do plan to be back in the future! I think the resort needs to work on its food, even if it means including Tex-Mex like options, including fajitas, quesadillas (which are available for room service) and tacos since it is hard to go wrong with these options. Bravo to all!

The Grossman Family, New Jersey (Dec 29 2012-Jan 5 2013)

Room Tip: Try to stay in the New Tower in the suites! Make reservations early for dinner!
See more room tips
  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rolando M, Manager at Hilton Puerto Vallarta Resort, responded to this review, January 13, 2013
Dear Grossman family,

All your comments are deeply appreciated, and for me is an honor be part of this great team who genuinely strive to please our customers during their stay.

We are still working in some of our processes and food variety, therefore this comments are very important for us in order to improve and keep our guests coming back to enjoy the resort.

Thank you for choosing us for your holidays!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed January 11, 2013

My husband and I stayed at the Hilton in early January after New Years. We originally booked a deluxe king ocean view. I did not book a junior suite because the pictures online did not look that different from a deluxe king. Check in was very easy and the bellman took us to our room. Upon arriving, the lobby is open and you can see straight to the pool. The view of the pool and the beach is absolutely beautiful and one of the best parts of the hotel. We arrived in our room and found that is was pretty small. No bathtub, one sink and a king bed. It was almost like a European hotel room. It also looked a little worn. I asked to see the junior suite and we were taken to the other side of the hotel. The junior suite was WORLDS better. Double sink, bathtub, separate shower and toilet, big room, bathrobes, slippers, beautiful view, jacuzzi on the balcony and cushioned balcony chairs. There was no question that we should upgrade to this room. So we did for $80 a night but we felt it was very worth it. The bed was very comfortable which is a huge plus for us.
The service was amazing. Everyone was very helpful. This was another reason why we liked the hotel. The pools were refreshing and not crowded for us. The hotel was not full at all so it is possible that if they are at capacity, the pool area could become crowded. We had no problem getting chairs at the pool although the canopy beds facing the beach were often taken pretty early. The beach was great - you aren't really able to sit on the actual beach but the pool and chairs are close enough that it didn't bother us. The water was a tad rough but we still swam in it. The drink service at the pool was great. The rooftop pool was really pretty but super hot! The water was like bath water. We only were up there for an hour or so before we went down to the main pools. The rooftop area is probably really nice at night but we never got a chance to go. Also, the activities at the pool were fun. Everyone on the activity staff tried to get you to participate in things. We mostly did the Bingo which was really fun. I also did Blackjack and won a prize - the Floatarium session at the spa.
The spa is extremely clean, organized and relaxing. My husband and I did the Floatarium. We were given locker keys and changed into our bathing suits and bathrobes. We were taken to a dimly lit room with 2 pools. The first pool is filled with salt water and is a zero gravity pool so you can just float for 30 minutes. There was no way we could float for 30 minutes straight though but we did try to float for as long as we could and it was amazing! Then we went into a cool jacuzzi to rinse off the saltwater. Afterwards, we both felt super relaxed and rejuvinated and since mine was free, my husband just had to pay for his which was 585 pesos (this included a 10% off for participating in the blackjack game).
The food is the worst part of the hotel. The buffet is small and breakfast was by far the best meal of the day which is not saying much. They had fruit and yogurts and cold cereals but the hot food was not very good. They at least had eggs and omelettes which were good although it depended on who cooked the omelette. My husband got one that he felt wasn't cooked very well so he didn't eat it. The pancakes were okay. The french toast was hard. Bacon was good. One day there was eggs benedict which I thought was good but they didn't have Canadian bacon. Some had turkey, some had roast beef, the meat varied. There was no cream cheese and no bagels but there was a nice selection of Mexican bread and pastries. I tried to fill up on breakfast because the lunch buffet was sparse. The vegetables were pretty good though so I had a salad one day but the next day there was no salad dressing. You had to ask for tortillas and there were no tacos, quesadillas, fajitas or anything to be found. You basically had to use the ingredients around the buffet to make a taco. I thought that was extremely weird. They did have chicken nuggets, pizza and french fries though. They had various meats and stews for lunch and dinner as well as salmon but I didn't really try any of those. The desserts were okay.
Our first night we ate in the buffet and the second night we ate at the French restaurant. The menu looks promising, but the food was a different story. I ordered french onion soup - which was good but nothing special, a baked shrimp dish which was basically like a shrimp custard and a vegetable thing for dinner that consisted of vegetables layered with brie cheese. I thought that was pretty good actually but it said it had a truffle glaze on the vegetable dinner and the shrimp dish and I didn't taste truffle anywhere. My husband's dinner was not as good at all. He had a lobster bisque which was a watery tomato soup with a shrimp in it. Weird. He also had a crab thing that was just okay. He ordered the filet medium and it came out rare. He didn't eat it and didn't want to send it back because by that time we were frustrated and antsy as the service was slow as well.
We went up stairs and ordered room service which was better than the french restaurant and the buffet. In fact, the next two nights, we skipped our reservations at the Mexican and Brazilian restaurants and ordered room service for dinner. I loved the BLT and my husband thought the burger was good. We were able to get quesadillas as well. The room service was much better than the restaurant food.
All in all, the Hilton is a beautiful place. It may get crowded at full capacity and they DEFINITELY need to work on the food but the drinks, pool, staff and rooms/view make up for that. Definitely get a junior suite - it is worth it for sure.

Room Tip: Junior suites in the newer tower are much better than the king deluxe.
See more room tips
  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rolando M, General Manager at Hilton Puerto Vallarta Resort, responded to this review, January 13, 2013
Dear guest,

We really appreciate your time to share all this comments about your experience at the resort, every single comment is very important for us since we are the newest hotel in Puerto Vallarta.

The compromises of all our collaborators are well recognized and we’ll keep on doing that to make the visit of our guests a great experience.

]I look forward to welcoming you again in the near future.
Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los ANgeles
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed January 10, 2013

I wrote a review on Bookit.com and it was never posted. Probably because it was not very favorable. We stayed at the "Brand new Hilton Hotel" which was not brand new, but only a refurbished Holiday Inn. Some updating, paint, and tiles - that's it.
Positives:
-great staff, very friendly, helpful.
Negatives:
-rooms were ok, but nothing special. We got a deluxe ocean view room, which we thought was the top, but Bookit.com didn't give us a choice of the better rooms (suites) in a newer building. Bathrooms did not include a bathtub, shower mat (very slippery tiles), robes or turn down service. Our "deluxe" room looked over a building rooftop.
-they were not prepared for the after Christmas rush of people - very crowded. Not enough lounge chairs by pool or beach, restaurants were ridiculously crazy, and our room was never cleaned until 4:00 unless asked for earlier.
-the food was not up to Mexico standards. Who puts a breakfast buffet where people are standing in line for an omelet? The line was always 10 minutes long, and actually not worth the wait. The specialty restaurants were ok at best. The rooftop restaurant and adult pool were nice but the sushi is not up to standard for those who eat sushi. The best lunch option was the guacamole and chips. Most people don't go to Mexico for the wine, but if you wanted it you only have 4 choices: Chardonnay, merlot, shiraz or cabernet. One winery, no options.
-service: as hard as they tried, they could not keep up with the demand of people - even after the holiday crowd left. Not properly trained on customer service - which is odd since this is a Hilton. Everyone was "nice" but not helpful.
-pool: not enough lounges chairs or umbella, no music except for the water aerobics. No bar or social area.
The good news is that they had a wonderful New Years Eve celebration (included) with fireworks, music and a nice (buffet) dinner.
Those people who gave this hotel a 5 star, have never stayed at a true 5 star hotel in Mexico.
We won't go back and would not send our friends there--maybe they'll get their act together in a few years.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rolando M, General Manager at Hilton Puerto Vallarta Resort, responded to this review, January 13, 2013
Dear guest,

All comments are very well received and are important for us. We shared all the comments with our staff and work to make a better place for our guests no matter the time of the year they visit us.

Thank you so much for all your comments and hope next time you are in Vallarta I can welcome you to the resort.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kiev
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed January 9, 2013

1.If you think,you are having vacation in the "Hilton ",forget about it . The only thing which is true the name 'Hilton"
2 Food OK in buffet.But special restraint (french,Brazilian,Mexican),do not even try,they do not even have items shown in the menu
3 Beach. If you planing to slip in the morning,forget about spot by the pool,especially around holidays
4 One day ,there were no towels on the beach at all,until noon.Elevator was out of service for two days,locks in public restrooms out of service
5 Rooms.If you have bad weather outside,and want to have rest in the room ,make sure-you lock balcony,because smell coming from the kitchen and restrains downstairs (even 7-8 floor )
But from another side when you close balcony,you have bad smell from the toilet (I stayed with several couples -different rooms-same problems)
6 Housekeeping.Even if you living tips,you still can expect cleaning after 4-5 pm (when you want come from the beach )
You need to beg for towels,bathroom accessories (shower gel,conditioner, etc)do not mention bathrobes and slippers and parer, pen, pencil
7 Wi Fi does not work even for payment
8 SPA.Do not expect any great service ,but quite expensive
9 Breakfast. Every day we ask for bread and butter,and finely Sheff brought it for us
10 Roof bar -nice spot-only place we fill we are on vacation
11 Bright side of the hotel young friendly staff team, trying to help and make your vacation pleasant,as much as possible in their power

Room Tip: suite only
See more room tips
  • Stayed January 2013, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rolando M, General Manager at Hilton Puerto Vallarta Resort, responded to this review, January 13, 2013
Dear guest,

Thank you for the time you took to share your comments with us, every single one is being review to improve them and guests can enjoy their time in Hilton Puerto Vallarta.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northville, Michigan
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 7, 2013

This is my first hotel review I’ve posted to Trip Advisor, and I have lurked on Trip Advisor for years. Why am I posting? Because my wife and I had an amazing outstanding time at this hotel, and I felt so well treated there that I am compelled to write about it. We were made to feel like the hotel staff was part of our family. So I am also shocked at some of the negative reviews, and find myself taking it personally, as if someone is unfairly criticizing my family. No hotel has ever made me feel that strongly before, and I’ve stayed in many.

We stayed December 15 – 22; just before the holiday rush and high season begins. So perhaps the hotel’s resources are more strained during the busy season than the time period we experienced. And yes, this was our first stay at an all-inclusive hotel, and our first resort hotel stay in Mexico. But nevertheless, I think our experience is representative of the quality of the hotel.

First of all, the most amazing thing about the hotel was the service. Weeks before I arrived, the concierge staff and reservations manager answered my numerous detailed e-mail questions promptly and efficiently. They even went to the trouble of getting digital copies of the restaurant menus to e-mail to me ahead of time so I knew what to expect.
During our stay, the pride, enthusiasm, and energy staff at every level exhibited was amazing. They seemed truly emotionally invested in the hotel. Perhaps because the staff was personally involved in the effort leading up to the hotel’s opening. One of the concierges told me he personally carried mattresses on his shoulders during the preparations for opening. So I suppose the hotel staff feels the hotel is like their own baby, and they are excited and proud of it. It is a testament to the management skills of the general manager and his team; I hope they can keep that spirit alive as time progresses. I know from personal experience it is very difficult to instill and maintain that sense of ownership in one’s employees.

The second most amazing thing was the food. My wife and I thoroughly enjoyed the specialty restaurants for dinner. We also found the buffet to be quite good for breakfast. We took advantage of the included room service, and found it to be relatively prompt and good. We liked Le Delice (the french restaurant) but preferred La Catarina (the fine dining Mexican restaurant) I was surprised to read another reviewer complain that there wasn’t enough “authentically Mexican” food. I then realized that the reviewer thought tacos, fajitas, burritos, enchiladas, or quesadillas are traditional Mexican food. My wife and I visited several off-property restaurants in the city of Puerto Vallarta and also did not see such items on the menus either. There is a good reason for this. NEWSFLASH: There is a big difference between Tex-Mex food and authentic Mexican cuisine. A few conversations with the waiters and a few Mexican guests at the hotel confirmed this. First of all, tacos are considered street food, and are not normally served in fine dining establishments. The dishes served at La Catrina were gourmet interpretations of authentic dishes from Jalisco, Michoacan, Oaxaca, and other regions in Mexico. The other items many Americans think are Mexican food are actually Tex-Mex and are only popular in Southwest United States and maybe perhaps some of the northern Mexican states that border the US. And yes the cuisine from central/southern Mexico is not as fiery hot as Tex-Mex, but is very wonderful. So I suppose those expecting Tex-Mex food will be disappointed; they would be better off planning a vacation to Texas. But those looking for gourmet interpretations of dishes from central/southern Mexico will be pleased.

Also, we thoroughly enjoyed our experience at Fogo, the Brazilian steakhouse. Some reviewers have criticized it; while it may not match the culinary experience of the best Brazilian steakhouses of the world, you cannot beat the setting. You are seated on an outdoor patio right on the beach surrounded by tiki torches. You hear the sound of the waves crashing as you are served delectable cuts of meat. The food and beverage manager went out of his way to have the shrimp specially prepared for us (without the bacon wrapping since we don’t eat pork) and it was amazing and our favorite. Our reservation time was after dark, but I would recommend getting a reservation just before sunset. I imagine dining right on the beach at sunset would be amazing.

The third most favorite thing was the adults-only pool and sky bar on the fourth floor of the north building (called O’West). I loved coming here at sunset to enjoy the beautiful view and peace and quiet. The staff here was always very friendly and eager to offer you a drink while you enjoy the view or take a few laps in the quiet, tranquil (no-kids) pool.

Finally, this resort is new. The décor is ultramodern with clean lines, cool color tones, and a minimalist look. My wife loved it, and so did I. But those looking for a traditional Mexican look may be disappointed.

I would heartily recommend this hotel to anyone planning a stay in Puerto Vallarta. In fact, I predict that this hotel will become so popular that it will be impossible to find a room, or the demand will drive pricing to a point that I will no longer be able to afford it! Feel free to message me if you have any questions about this hotel.

Room Tip: Try to get a junior suite with an ocean view in the North tower.
See more room tips
  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rolando M, General Manager at Hilton Puerto Vallarta Resort, responded to this review, January 13, 2013
Dear guest,

I feel deeply honored to read your comments and that you had such a wonderful stay with us.

It is an honor for me also, to be part of this great team of collaborators who genuinely strive to please our customers even before the set foot on our hotel.

We are only 3 months old and we know we are still in the way of maturing many processes, but one thing we have is our willingness to please our guests and that, has giving us our personality, which I guess in way, it is part of our culture.

For us as hoteliers, your accolades are what we live for and create a sense of pride to continuously seek different options to better attend our guest.

I thank you for you time and most of all for choosing us to spend your holidays.

I look forward to welcoming you again in the near future as one of our most pampered customers.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sunnyvale, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed January 6, 2013

First - All of the employees at this Resort try really hard to impress and the majority of our encounters were positive. Everyone was friendly approachable.

Room: We stayed in the "Old Tower" which seemed not as nice as the "New Tower" which contained suites and some had hot tubs on private balconies. We paid extra for a "partial ocean view" and that's exactly what we got - we could barely catch a glimpse of the Ocean between the Icon Vallarta towers next to us. They only had 2 elevators in the Old Tower which made the wait for an 8 story building long at times. The room was clean but no hairdryer or shampoo was included in the room (I've never been to a Hilton which didn't include shampoo). Also the Milch candy bar in the mini bar had a big bite taken from it and was placed back into the mini bar. We had some toilet issues in our room and called the front desk to send someone up - we waited for over a half hour and I fixed the problem myself and we left the room before anyone ever showed up.

Room Service: Ordered breakfast once which arrived within 20 minutes but they didn't bring and maple syrup with my pancakes. They allow you to order breakfast the night before to be scheduled to be brought to your room - but charge $5 for the convenience. Wouldn't this be more convenient for the hotel - why charge?

Restaurants: The buffet at the Seafire (your only option for breakfast besides room service) was good but you can tell they were reusing food for different meals. Fresh fruit and desserts were highlights. The first night we arrived at 5-30 and the nicer sit down dinner restaurants which require reservations but were already booked so we went Seafire, the next day we went downstairs to make our reservations before noon and both restaurants were already booked again (frustrating) so we decided to make reservations for our last two nights all at once. The food was great at both restaurants and the service was wonderful. Both restaurants had plenty of workers but were only half full even though they were said to be "booked" both nights. We did see a couple people ask politely and they took them without reservations. One night the French restaurant was the only thing open besides Seafire buffet and the Brazilian Restaurant was never open all 4 nights we were there.

Pool: The hotel was said to only be at 37% capacity even though the pool area was packed every day. I quickly learned they were allowing people to purchase "day passes" to use the facilities without having to book a nights stay. They had 2 cocktail servers by the pool who were working their tails off delivering everyones drinks. The upstairs adults only pool area on the fourth floor of the new tower was awesome. We never had an issue getting a place to sit but the space is small and can get crowded. The views up there were amazing and it was also a cool place to go at night as they are open until 10. They also serve sushi up there which was good. No hot tubs near the pool areas but the upstairs pool water was warmer than the downstairs pools.

At night the Rhythms bar was never open when we were there leaving the upstairs pool bar open until 10 or the lobby bar which was open until 12.

Room Tip: Tip: Book the restaurants for every night as soon as you arrive. Try getting a room in the new tower...
See more room tips
Stayed January 2013, traveled as a couple
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay
Hotels you might also like...

Been to Hilton Puerto Vallarta Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Puerto Vallarta Resort

Address: Avenida de las Garzas s/n | Zona Hote, Puerto Vallarta 48333, Mexico
Phone Number:
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Children Activities ( Kid / Family Friendly ) Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #34 of 122 Hotels in Puerto Vallarta
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hilton Puerto Vallarta Resort 4*
Number of rooms: 259
Official Description (provided by the hotel):
The new Puerto Vallarta Hilton Resort, awarded the AAA Four Diamond award, offers an All-Inclusive beachside experience, which includes with your stay: breakfast, lunch and dinner daily – buffet and a la carte – snacks at the pool area, 24-hour room service, limitless domestic and international beverages including house wine (by the glass), in-room mini bar restocked daily, daytime activities, fabulous recreational amenities such as kayak rentals, live nightly entertainment, and more, all set in a magnificent beachfront location. Lounge on cabanas, directly adjacent to our courtyard-style glamourous infiniti pool. Enjoy panoramic views of Banderas Bay with cruise ships embarking nearby and guestrooms with mountain views of the magnificent Sierra Madres and ocean views. With two towers, we have a variety of guestrooms available, including fantastic suites with private balcony whirpools. Enjoy multiple onsite dining options while choosing to dine indoors or al-fresco on our various veranda levels overlooking our beautiful Pacific ocean sunsets. Kids and parents alike will enjoy the Kids Club, featuring entertainment and activities to truly inspire and allow parents some free time to explore. Be sure to find some time to indulge in our onsite spa Ki as well. We're just minutes from the airport and the cobblestone streets of downtown. Experience a truly magnificent vacation at the Hilton Puerto Vallarta Resort. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Caribbean Online Mgt Corp., BookIt.com, Hilton Hotels, Cheap Tickets, Priceline, Orbitz, Odigeo, Hotels.com, Agoda and Despegar.com so you can book your Hilton Puerto Vallarta Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Hilton Puerto Vallarta Resort, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.