This brand new Hilton resort is beautiful!! When you arrive at the open air lobby (which has a wonderful breeze), you can see straight to the pool and ocean. Check-in was a breeze, but make sure to see the concierge right away to make all dinner reservations at the specialty restaurants since they fill up VERY quickly.
We had two rooms - an ocean view room in the old tower and a Junior Suite in the new tower. The Junior Suite room came about because of an odor problem in the corner King ocean view room on the 7th floor. The other room in the old tower was fine and the balcony views were amazing. The Junior Suite (on the fourth floor of the new tower) was AMAZING! It had a large comfortable bed, a large bathroom with a bathtub, spectacular views and a jacuzzi with chairs on the roof. If you're planning to get a king ocean view room think about upgrading to the Junior Suite since the new tower is much better and the room is beautiful and large.
The food was hit or miss. The breakfast was by far the best meal of the day. There was a large selection of cereals, yogurts, fruit, eggs and pastries. Make sure to ask for bagels and cream cheese since they have them in the back (ask your waiter). The omelette station was by far the best since the chefs can make eggs any way you like - over easy, scrambled or as omelettes. The one negative is that these lines can get long and are also right near food stations where other guests are trying to get food. The lunch and dinner buffet were so-so, so try and fill up on breakfast or go to Fogo for additional food at lunch (including burgers, hot dogs, pizza, french fries and salads). For dinner, try to get reservations.
The specialty restaurants were relatively good and the service was impeccable. The whole resort is lacking in the wine department since it only had one Mexican brand of wine and four choices: chardonnay, sauvignon blanc, cabernet and another red. Le Delice (the French restaurant) had a large amount of options, but the crab meat appetizer, onion soup and salads were good. The main options were so-so. La Catrina (the Mexican restaurant) was the best of the group. There were a lot of great appetizers and entrees. Given that we don't tend to like Mexican food (that isn't Tex-Mex), we were very impressed and changed our views on Mexican cuisine. We never made it to Fogo as it rained a few times on the trip and the New Year's Eve celebration took the place of it one night. We were told mixed reviews about it by other guests.
We did go into town for two dinners to get away from the resort a little bit. The same people own La Palapa (on the beach) and Vista Grill (in the mountains with AMAZING views). Both restaurants were SO GOOD, but Vista Grill was our favorite and all menu items were great. It was also great to find amazing wine options.
The pools were beautiful and we never had a problem finding chairs or getting towels. Given, we were there when the resort was at full capacity, but we did make sure to get down before 8:30 am. After New Year's Day, the resort opened up and more people were able to get chairs at a later time.
One of the best parts of the resort was the staff. The individuals at the front desk were efficient and helpful. All bartenders were nice and made great drinks (minus the wine, but that's not their fault). The waitresses at the pool were always around and work very hard. I want to especially applaud the Activities Staff under the direction of Carlos. Carlos was AMAZING and so helpful to us. Eduardo was also great. He helped the guests get involved with water aerobics, blackjack, bingo, beach volleyball, etc. He also gave my daughter a Spanish lesson to help with the Spanish she already knew.
Overall, we do plan to be back in the future! I think the resort needs to work on its food, even if it means including Tex-Mex like options, including fajitas, quesadillas (which are available for room service) and tacos since it is hard to go wrong with these options. Bravo to all!
The Grossman Family, New Jersey (Dec 29 2012-Jan 5 2013)
- Official Description (provided by the hotel):
- The brand new Puerto Vallarta Hilton Resort offers an All-Inclusive beachside experience, which includes with your stay: breakfast, lunch and dinner daily – buffet and a la carte – snacks at the pool area, 24-hour room service, limitless domestic and international beverages including house wine (by the glass), in-room mini bar restocked daily, daytime activities, fabulous recreational amenities such as kayak rentals, live nightly entertainment, and more, all set in a magnificent beachfront location. Lounge on cabanas, directly adjacent to our courtyard-style glamourous infiniti pool. Enjoy panoramic views of Banderas Bay with cruise ships embarking nearby and guestrooms with mountain views of the magnificent Sierra Madres and ocean views. With two towers, we have a variety of guestrooms available, including fantastic suites with private balcony whirpools. Enjoy multiple onsite dining options while choosing to dine indoors or al-fresco on our various veranda levels overlooking our beautiful Pacific ocean sunsets. Kids and parents alike will enjoy the Kids Club, featuring entertainment and activities to truly inspire and allow parents some free time to explore. Be sure to find some time to indulge in our onsite spa Ki as well. We're just minutes from the airport and the cobblestone streets of downtown. Experience a truly magnificent vacation at the Hilton Puerto Vallarta Resort. ... more less
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