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“paradise by the beach” 4 of 5 stars
Review of Hilton Puerto Vallarta Resort

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Hilton Puerto Vallarta Resort
4.0 of 5 Hotel   |   Avenida de las Garzas s/n | Zona Hote, Puerto Vallarta 48333, Mexico   |  
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Ranked #37 of 120 hotels in Puerto Vallarta
Chicago
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
“paradise by the beach”
4 of 5 stars Reviewed December 24, 2012

After visiting PV many times, this was our first visit to the Hilton Puerto Vallarta. This new, and comparatively small, resort was beautiful and a perfect place for our 4-day get away.

Location was solid – 10 minutes from the airport and a 50 peso taxi ride to the Malecon.

We had an ocean-view suite (with Jacuzzi tub) in the main building. The view was spectacular and the room was very well appointed and comfortable.

The service at the hotel was great. I agree with others suggestions to get a stack of 50 peso bills to use to tip around the property.

Pools were beautiful. Get downstairs EARLY to reserve chairs/cabanas. There does not seem to be enough of them. The rooftop infiniti pool (adults only) in the main building is a beautiful view, especially at sunset. The serve free sushi (if you ask) but it was just average quality.

The fact that this property is all inclusive is very nice, but to a point. The food was good, but certainly not amazing. Room service and mini bar being included is very nice. Poolside drinks and snacks is a plus and our poolside wait staff was amazing. There are 3 restaurants that do require advance reservations – a Brazilian-style steakhouse (fogo), a French restaurant (delice) and a Mexican restaurant. For anyone that has tried an American Brazilian-style steakhouse, the one at the Hilton was a poor attempt. The service was bad and VERY slow. They should have the servers/gauchos was meat everywhere you turn. We had to beg for meat, and what we got was almost raw. The French restaurant was good, but the menu needs more explanation. We over heard one waiter tell a table that it was small portions, designed to have many courses. Our waiter told us nothing and simply asked for our order. The inconsistencies in service can be addressed with better training.

It would be nice if Hilton updated the website for the property. These days there is no excuse not to have a complete website before the property opens. There were a lot of questions that I had prior to arrival and I had to call the hotel (international call) and ask for a concierge that spoke good English. The website should have better pictures and explanations of the rooms, the restaurants, the spa, and everything that a guest needs to know before trying a new resort.

All in all it was a great experience, and I assume service will get better as it evolves. (Just opened in October 2012.) I would highly recommend this resort. It is smaller in size, but had everything that we needed. Actually I wouldn't recommend it to everyone – I don’t want too many people to know about this hidden gem.

Room Tip: ocean view is worth it!
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rolando M, General Manager at Hilton Puerto Vallarta Resort, responded to this review, January 6, 2013
Dear guest,

Your comments are so valuable for everybody at the hotel since we open just a couple of months ago. We appreciate this kind of comments so we can start building loyal customers to the resort, and we are very positive that the quality of food and service will be excellent.

Hope to see you in your next visit to Vallarta.

Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (122)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Kelowna BC Canada
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed December 13, 2012

Thia new Hiton gem opened in October and is an undiscovered gem that is in the developmental phase. Parts of the hotel operate brilliantly and other parts are a bit disfunctional.

The property is as you would imagine - new and gleaming. It offers suites on the water and economical rooms with rear view.

The hotel is all-inclusive at the moment and I do hope it continues to be the same in the future. As an all-inclusive it offers the very best in food and hard beverages. 12 Year whiskey, cognac VSOP, excellent tequilla and 5 differnet rums. (probably 5 choices in every category plus or minus).

There are 3 a-la-carte restaurants (le Delice (French), La Catrina (ostensibly Mexican but really international with a Mexican flavour) and Fogo (Brazillian)) plus a bufffet restaurant Seafire.

I highly recommend La Catrina as the very best - meu is extensive and the food is exceptional. They seem to be able to find good wines as well. Do not miss the seafood Cappucino or their special salad. Le Delice has excellent escargot, a great lobster bisque and wonderful sea bass.
Fogo has the Brazillian meat BBQ where they parade around with swords of different meats for you to choose I highly recommend the Shrimp, the rib steak, the filet and the Brazillian steak.

When you go to any bar they have great beverages - my favorite was the Golden Marguerita, the Cadillac Marguerita and the double anjeiho pina collada. My wife loved the iced tea with sweetener.

When we first arrived, the bars and restaurants had only two wines that were marginal - a house Chardonnay and a house Cabirnet Sauvignon. After our first meal at an a-la-carte retaurant, where we tried to upgrade the house selection, we contacted the concierge. Our suggestion was that they could actually decrease the quality of the hard liquor to improve the quality or options on the wine available in the restaurants.

Their response was to immediately upgrade the house wines and those in some of the restaurants. When you plan to dine, first check with the lobby bar to see what wines are available and then insist that the wine you want is available at the lobby bar when you get the (no such luck) reeponse at the restaurant. On one occasion we insisted that a wine was available but the le Delice manager insisted that is was not. After leaving the restaurant we enjoyed a glass or two of the wine in the lobby bar. There is a big problem in consistency and communication between the wine supplier and the various venues. La Catrina had the best selection of wines when we were there.

Room Tip: Try to get upgraded to the x01 - x08 rooms on the north wing. Try to maximize your La Catrina exper...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rolando M, General Manager at Hilton Puerto Vallarta Resort, responded to this review, January 6, 2013
Dear guest,

It was a real pleasure to have you with us at the resort. Thank you for the compliments for La Catrina, I’m sure in your next visit you will visit it a lot and will pair your diner with some nice Mexican wines.

Every comment is revised and shared with our associates and be sure we will work on those comments which need to be improved.

See you in your next visit to Vallarta.

Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lake Forest, California
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 13, 2012

I was a guest at the Hilton Puerto Vallarta along with my husband and 2 children ages 10 and 13. We came to Puerto Vallarta from Los Angeles, California aboard the Disney Wonder cruise. After leaving the cruise port we came upon the Hilton and decided to try it out for the day. We purchased the all-inclusive day passes. I must say how pleased we were with the incredible service we received while visiting! What an amazing facility and staff!!

We were met at the front desk by a polite gentleman who was friendly and knowledgeable. I believe his name was Mark.

After entering the incredibly beautiful pool area we were greeted by Sarah who took our drink orders and informed us about the restaurants. I have a celiac disease and cannot eat gluten and my husband asked her if the chef might be able to accommodate for me. She promised to check for us and before we knew it, she AND the chef were making their way to the pool area where we were sitting! We were so impressed that Sarah had gone out of her way to help out! I am certainly not accustomed to such wonderful customer service!

The Chef that came out with Sarah was named Oscar. He was knowledgeable and understanding of my food sensitivity. I am still shocked that he came out to speak with me by the pool! He even took the time out of his day to escort me around the buffet and list the options that were safe for me to eat. I have been dealing with restaurants for years and this is absolutely among the best service I have ever received! The food was absolutely delicious! All four of us enjoyed the wonderful meal!!

While enjoying our time at the PV Hilton we also met Eduardo, the activities director. Let me just say what a fun guy he is! My entire family enjoyed a game of poolside jumbo Jenga and an incredibly fun game of pool volleyball. Eduardo was fun and entertaining and made sure the kids and the other guests were having a great time. He is certainly fabulous at his job!

The grounds were spotless. The beach was beautiful. There were very few people on the beach or in the pool. It was wonderful for relaxing in the cabanas or on a beach chair. We enjoyed beautiful views of the beach and the mountains off in the distance.

As I mentioned before, we came from the Disney boat. Disney is a tough act to follow, but I must say the staff at this Hilton facility and the beautiful and clean grounds made our entire vacation that much more special and memorable. We cannot wait to come back and stay as overnight guests.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rolando M, General Manager at Hilton Puerto Vallarta Resort, responded to this review, January 6, 2013
Dear Ms. Stacey,

Thank you so much for your great comments, I'm sure will be very helpful for people traveling by cruise to Vallarta and for those planning some vacations.

Food is always an special issue but when you have some allergie or disease it becomes something really important. Our staff is always trying to take good care of all our guests, specially the ones with special needs.

It will be a pleasure to receive you as a guest in your next vacations.

Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
toledo
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 12, 2012

We were looking for a place to relax and recharge and boy did we find it here! Prettier in person than even the professional photos of this place. The room, especially the bathroom was fantastic, green, modern and loved the complimentary robes, slippers and stocked mini-fridge. Service was amazing, never saw a staff work so hard to please, surprised how many spoke English. Food was ok to good, knocks would be consistency, lack of seafood and lack of variety. Loved how compact this place was. Not the place for crazy nightlife, but we met several nice couples from all over and had great times with them since we saw each other so often. Went into Puerto Vallarta for a day of sightseeing and shopping by ourselves and never felt unsafe. There is a safe in each room and should be used as one of the guest's Passport came up missing. There is a Walmart within walking distance from hotel. Public beach with many vendors which got real annoying real fast. Sand is rough as is the surf. Don't plan on swimming in ocean. Booked with Grand Opening special, $99/day, so for us value was exceptional.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rolando M, General Manager at Hilton Puerto Vallarta Resort, responded to this review, January 6, 2013
Dear guest,

We appreciate your comments of your recent visit to the resort and most of all we appreciate the comment regarding the safety you felt in Vallarta and in the resort. It's our desire that people feel like that during their vacations and enjoy the beaty of the destination.

It will be a pleasure to have you back again!!

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus, Ohio
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 11, 2012

This is a new hotel that is still working out the kinks, however they went out of their way to make our 2 night stay near perfect. The food was actually really good. If you go to the buffett, know what might have been cooking for a couple hours before you get it. There are so many high quality items, it's your fault if you get a below average meal. The french restaurant was a gourmet experience that totally caught us off guard. We went there for both dinners, because of their diverse menu. We thought All-Inclusive would mean average-to-above average food. The Hilton showed much higher quality. The pool is awesome, though the servers could be a bit more proactive with approaching those that arrive down to the pool area. Approaching people to take drink orders will be a nice improvement. Also some more frequently available sushi would be nice. The hotel is nice and small, so you can get from your room to the pool in two minutes. That is a big bonus that many people over-look when staying at a mega-resort. Service was 10 out of 10. Maybe we got lucky with our stay, but honestly I have to give this new hotel some props. Great work guys!!!!

Room Tip: Junior Suite with roof top hot tub. How can you beat that?
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Vegas
Senior Contributor
30 reviews 30 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed December 5, 2012

We have been to Puerto Vallarta many times but the last time was 8 years ago and I know we will be going back to the Hilton soon because this was the best stay in Puerto Vallarta ever. When I planned this vacation I figured I would give Hilton a few months after they opened and I guess they have worked out all of the kinks because we really had no problems. When we got to the hotel around 2PM we asked for a room on a high floor and asked if they could upgrade us (we had booked a full oceanview room). They upgraded us to a junior suite with a rooftop jacuzzi but told us our room was not ready which I now find funny since the hotel was only 25% full and the rooms around the one we got were never occupied during our whole stay. Anyway, we went to the buffet to have lunch and when we finished our room was ready. Throughout our stay the service was exceptional and all the staff bent over backwards to be of service. The room was large, airy and bright. The only issue we did have was a bad odor in the bathroom a day before we were leaving. We called for service and got the night manager who was willing to move our room but we chose to stay put and they did get the problem taken care of. The pool was beautiful and at times we had the whole area to ourselves. They have several choices of chairs and cabanas and they are all great. The two gals providing drinks and snacks were always there and very attentive. We found all the food to be exceptional. Of course there will always be things that are not to your liking but overall the presentation and selections were fabulous. As for Ely at the buffet, as he was the best waiter in the whole place. We ate at the french, mexican and brazilian restaurants and enjoyed all of them immensely. The last night of our stay we ate at the mexican restaurant and were the only ones there. My suggestion to them was to offer a special on the menu each night since we were eating at the same restaurants more than one time and we would have liked to see something different on the menu to choose from. We visited the rooftop pool and bar most nights and had the sushi which was not consistent - some nights better than others but it was beautiful to see the sunset from them and not have any kids although I have to say there were not to many kids at the time we were there. The day before we left they started giving out a daily newsletter with what was happening since so many guests has asked about it. We did try to mail some postcards to our grandkids but no where in the hotel did they have stamps to purchase. The front desk sent us to the concierge, the concierge sent us to the shops and after not being able to buy any the concierge offered to take them to the post office on her way home and mail them for us - just another example of the above and beyond service they offered. Can't say enough good things about the whole vacation.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
102 reviews 102 reviews
24 hotel reviews
Reviews in 50 cities Reviews in 50 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed December 5, 2012

We just returned from staying here for 10 days and what was the best vacation of our lives. When we arrived, we went through the hotel information that was provided in our room to familiarize ourselves with what the hotel had to offer. A lot of the information was inaccurate so I was worried that it might be indicative of what was in store. Not at all! This hotel is beautiful and the staff is a group of high quality customer service professionals. Although we spent our pool time at the adult pool, the two main pools were never crowded. We were not traveling with kids but noted that there are many activities and staff to keep them entertained. The two dinner restaurants were every bit of five star quality. The manager is to be commended for a job well done. This hotel looks exactly like the photos (no trickery here). The beach is great. Not that we bothered, but if the all you can eat is getting to you, the gym is one of the best I've seen. When you change your money at the airport, get a stack of 50's and 100's (pesos), if you want to tip, it's hard to get change. This was the most relaxing vacation. If you're considering this hotel, do yourself a favor and book it!

Room Tip: We booked a partial ocean view but requested the highest floor possible. To our surprise we got a f...
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hilton Puerto Vallarta Resort

Address: Avenida de las Garzas s/n | Zona Hote, Puerto Vallarta 48333, Mexico
Phone Number:
Location: Mexico > Jalisco > Puerto Vallarta
Hotel Style:
Ranked #37 of 120 hotels in Puerto Vallarta
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hilton Puerto Vallarta Resort 4*
Official Description (provided by the hotel):
The new Puerto Vallarta Hilton Resort, awarded the AAA Four Diamond award, offers an All-Inclusive beachside experience, which includes with your stay: breakfast, lunch and dinner daily – buffet and a la carte – snacks at the pool area, 24-hour room service, limitless domestic and international beverages including house wine (by the glass), in-room mini bar restocked daily, daytime activities, fabulous recreational amenities such as kayak rentals, live nightly entertainment, and more, all set in a magnificent beachfront location. Lounge on cabanas, directly adjacent to our courtyard-style glamourous infiniti pool. Enjoy panoramic views of Banderas Bay with cruise ships embarking nearby and guestrooms with mountain views of the magnificent Sierra Madres and ocean views. With two towers, we have a variety of guestrooms available, including fantastic suites with private balcony whirpools. Enjoy multiple onsite dining options while choosing to dine indoors or al-fresco on our various veranda levels overlooking our beautiful Pacific ocean sunsets. Kids and parents alike will enjoy the Kids Club, featuring entertainment and activities to truly inspire and allow parents some free time to explore. Be sure to find some time to indulge in our onsite spa Ki as well. We're just minutes from the airport and the cobblestone streets of downtown. Experience a truly magnificent vacation at the Hilton Puerto Vallarta Resort. ... more   less 
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