After visiting PV many times, this was our first visit to the Hilton Puerto Vallarta. This new, and comparatively small, resort was beautiful and a perfect place for our 4-day get away.
Location was solid – 10 minutes from the airport and a 50 peso taxi ride to the Malecon.
We had an ocean-view suite (with Jacuzzi tub) in the main building. The view was spectacular and the room was very well appointed and comfortable.
The service at the hotel was great. I agree with others suggestions to get a stack of 50 peso bills to use to tip around the property.
Pools were beautiful. Get downstairs EARLY to reserve chairs/cabanas. There does not seem to be enough of them. The rooftop infiniti pool (adults only) in the main building is a beautiful view, especially at sunset. The serve free sushi (if you ask) but it was just average quality.
The fact that this property is all inclusive is very nice, but to a point. The food was good, but certainly not amazing. Room service and mini bar being included is very nice. Poolside drinks and snacks is a plus and our poolside wait staff was amazing. There are 3 restaurants that do require advance reservations – a Brazilian-style steakhouse (fogo), a French restaurant (delice) and a Mexican restaurant. For anyone that has tried an American Brazilian-style steakhouse, the one at the Hilton was a poor attempt. The service was bad and VERY slow. They should have the servers/gauchos was meat everywhere you turn. We had to beg for meat, and what we got was almost raw. The French restaurant was good, but the menu needs more explanation. We over heard one waiter tell a table that it was small portions, designed to have many courses. Our waiter told us nothing and simply asked for our order. The inconsistencies in service can be addressed with better training.
It would be nice if Hilton updated the website for the property. These days there is no excuse not to have a complete website before the property opens. There were a lot of questions that I had prior to arrival and I had to call the hotel (international call) and ask for a concierge that spoke good English. The website should have better pictures and explanations of the rooms, the restaurants, the spa, and everything that a guest needs to know before trying a new resort.
All in all it was a great experience, and I assume service will get better as it evolves. (Just opened in October 2012.) I would highly recommend this resort. It is smaller in size, but had everything that we needed. Actually I wouldn't recommend it to everyone – I don’t want too many people to know about this hidden gem.
- Official Description (provided by the hotel):
- The new Puerto Vallarta Hilton Resort, awarded the AAA Four Diamond award, offers an All-Inclusive beachside experience, which includes with your stay: breakfast, lunch and dinner daily – buffet and a la carte – snacks at the pool area, 24-hour room service, limitless domestic and international beverages including house wine (by the glass), in-room mini bar restocked daily, daytime activities, fabulous recreational amenities such as kayak rentals, live nightly entertainment, and more, all set in a magnificent beachfront location. Lounge on cabanas, directly adjacent to our courtyard-style glamourous infiniti pool. Enjoy panoramic views of Banderas Bay with cruise ships embarking nearby and guestrooms with mountain views of the magnificent Sierra Madres and ocean views. With two towers, we have a variety of guestrooms available, including fantastic suites with private balcony whirpools. Enjoy multiple onsite dining options while choosing to dine indoors or al-fresco on our various veranda levels overlooking our beautiful Pacific ocean sunsets. Kids and parents alike will enjoy the Kids Club, featuring entertainment and activities to truly inspire and allow parents some free time to explore. Be sure to find some time to indulge in our onsite spa Ki as well. We're just minutes from the airport and the cobblestone streets of downtown. Experience a truly magnificent vacation at the Hilton Puerto Vallarta Resort. ... more less
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